MOHAMMAD RASHID KALAM

AREAS OF EXPERTISE PERSONAL SKILL PROFESSIONAL

Financial administration Dedicated to work Team work

Office procedures Service Orientated Communication

Typing & word-processing Responsiveness

Keyboard skills Leadership skills

Filing Reception duties Professional Judgment

Decision making

PERSONAL SUMMARY

A team player, with a commitment to customer service, who possesses a long track record of working in various executives roles, coupled with good PC skills and the ability to communicate confidently at all levels. I have highly organized approach, plenty of initiative and a genuine desire to contribute to the ongoing success of your Office. I have a reputation for delivering a high quality, personal service to both junior and senior work colleagues. Apart from being immediately available, I also have a strong background in customer service along with experience of working within a customer focused company like yours.

CAREER HISTORY

1.AMAZON

DELIVERY DISTRIBUTOR June 2019 to present

2.SNAPDEAL

CUSTOMER EXECUTIVE. FEB 2015- 2017

3.SAMARPAN CREATIONS PVT.LTD.

SALES EXECUTIVE OCT 2013 - NOV 2014.

.

Duties:

Following standardized company procedures relating to all aspects of Office performance.

Answering incoming calls in a professional manner.

Answer customer telephone calls regarding there queries.

Respond to questions and concerns about service, and escalate calls appropriately.

Consult with customers to evaluate needs and determine best options.

Upgrade service and offer additional service packages or options.

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Ensuring that all information and documentation is compliant with guidelines.

Delivery of ordered goods to the customers location within the allotted timeline.

KEY SKILLS AND COMPENTENCIES

Sells products by establishing contact and developing relationships with prospects rcommending solutions.

Responsible for assigned sales targets (monthly, quarterly and annually).

Goals set for centres month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.

Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry, Updating accounts, Compiling MIS reports, Networking with different stake Holders and organization.

Getting order through buying house and export house

Proper execution of order and dispatch it on time.

Follow up for payment.

Develop new sample for client.

Maintain good relation with client.

Academic Qualification

Bachelor in Business Administration (BBA) in Marketing &IB (Hons)

From Maulana Mazharul Haque Arabic & Persian University 2010 - 2013

PERSONAL DETAILS

FULL NAME : MOHAMMAD RASHID KALAM

HEIGHT : 5'10"

DOB. : 15-11.1993

PASSPORT NO : M 1208237

ADDRESS. : A.K.MANZIL, MOHAMMAD PUR.

MAHENDRU, PATNA (BIHAR, INDIA)

CONTACT : +91-969*******, 705*******

EMAIL : ado3v1@r.postjobfree.com

COVID-19 VACCINATION STATUS

VACCINE NAME : COVISHIELD

STATUS : FIRST DOSE (DONE)

Acknowledgment:- I hereby declare that above mentioned details are

true as best of my knowledge and experience.

Contact this candidate