Conrad K. Francis

***** ******** ****** **. *******, TX 77045

Cell: 832-***-**** Home: 832-***-**** Email: ado3un@r.postjobfree.com

Objective

Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience.

Employment Experience

Licensed Barber (12/2010 – Present)

Provide hair services to male and female clients. Core duties include: cut, fade and trim.

Linebarger Goggan Blair & Sampson, LLP

Property Tax Collector (10/2017 – 4/2020)

Handle large volume of inbound calls.

Resolve disputes in a professional matter while maintaining the client’s and Firm’s standards.

Collect balance, processing payments or set up an appropriate payment plan.

Utilized various skip tracing techniques to locate debtors.

Efficiently navigate through the CUB's system.

Certitech Staffing Solutions, LLC (Linebarger Goggan Blair & Sampson, LLP)

Debt Collector (6/2017 – 10/2017)

Handle large volume of inbound calls.

Resolve disputes in a professional matter while maintaining the client’s and Firm’s standards.

Collect balance, processing payments or set up an appropriate payment plan.

Utilized various skip tracing techniques to locate debtors.

Efficiently navigate through the CUB's system.

Accord Business Funding, LLC (AMA Recovery Group, LLC) (3/2017 – 3/2017)

Pre-litigation / Commercial Debt Collector

Communicated with small business owners regarding merchant cash advance via outgoing and incoming calls, email, fax and U.S. mail.

Utilized a series of legal demand letters and collector efforts to assist in the collection process opposed to filing an unneeded lawsuit.

Monitored and maintained assigned accounts.

Utilized various skip tracing techniques to locate debtors.

Negotiated, administered, and tracked payment plans on accounts.

Synergetic Communication, Inc. (1/2017 – 3/2017)

Debt Collector

Communicated with auto deficiency consumers with delinquent balances and secured best possible arrangements. Knowledge of TCPA, CFPB and FDCPA

Prevented call escalation and diffused escalated call situations.

Efficiently typed in detailed call notes based on consumer conversation and arrangements.

Utilized various skip tracing techniques for Consumer location information.

Harris County Flood Control District (10/2013 – 06/2015)

Laborer

Cut and chopped different types of vegetation using weed eaters, machetes, axes or tree trimmer. Removed and stacked cut vegetation into trash trucks for dump site.

Cleared rights of way of trees, rocks and any other large obstacles.

Removed debris that impede water flow around and under bridges or other areas.

Sprayed herbicides on selected weeds and grasses.

Performed preventive maintenance on tools and equipment.

Reported necessary replacement or repair of defective equipment to supervisor.

Houston Chronicle, A unit of Hearst Corporation (10/2011 – 09/2013)

District Assistant

Assisted in the warehouse receiving and distribution.

Pallet jack/forklift operator: unloaded, organized and stacked pallets by type.

Distributed newspapers to carriers for delivery.

Organized and cleaned warehouse.

Delivered open newspaper routes on time with a goal of zero complaints.

Delivered service requests to customers in a timely manner.

Occasionally assigned to temporarily assist at other distribution centers.

Houston Funding II, LTD (01/2009 – 01/2009)

Consumer Collector

Handled high volume of calls; recovered and resolved delinquent consumer accounts; scheduled payment arrangements; performed limited research for updating records, such as skip tracing customer social security number, telephone number, and mailing address.

Pentagroup Financial, LLC (10/2007 – 01/2008)

Commercial Collector

Handled high volume of calls; maintained commercial accounts by creating a collection work list, preparing and documenting customer contacts; utilized various skip tracing techniques; collected balance or set up appropriate payment plan.

Pro Consulting Services, Inc. (02/2007 – 07/2007)

Commercial Collector

Handled high volume of calls; maintained commercial accounts by creating a collection work list, preparing and documenting customer contacts; utilized various skip tracing techniques; collected balance or set up appropriate payment plan.

LTD Financial Services (03/2002 – 06/2006)

Commercial & Retail Collector / CS Representative

Recovered and resolved delinquent commercial and consumer accounts using computer database, AS 400; scheduled payment arrangements; used company software, such as MCI Web, Insight Collection, and Power Finders to research customer information; assisted in training new collectors.

Risk Management Alternatives (10/2000 – 03/2002)

Customer Service Collector

Recovered and resolved delinquent cardholder accounts; collected payments from cardholders and waived past due charges via Telecheck, Western Union, FedEx, and Overnight Mail.

Surpas Resource Corporation (02/1999 – 10/2000)

Customer Service Collector

Recovered and resolved delinquent cardholder accounts; collected payments from cardholders and waived past due charges via Telecheck, Western Union, FedEx, and Overnight Mail.

Education

Texas Barber College of Houston, graduated 2010

Barber License #: 634644

Marque Learning Center

High School Diploma

Training

OSHA Compliant Forklift Operator Safety Training Certification

ID #: H532802

Crown Lift Trucks Operator Training

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