Technical Coordinator Transport Manager

RAHUL V. ATHAVALE (AMIMI, UK.)

Mobile: 962-***-****/983-***-****

E-Mail: ************@*****.***

A competent professional with a niche for Administration, Customer Service and with over 20+ years of extensive experience in India as well as Abroad.

EXCELLENCE SPHERE:

● Strategic Planning & Leadership ● Service Operations ● Branch Management ● P&L Accountability ● Network Expansion ● Project Management ● Management Reports (MIS) ● Tools/Equipment Maintenance ● CRM & CSI Management & Quality Improvement Reports ● Transport & Electronic Surveillance ● Claims & Warranty Management ● Technical Feedback Reports & Documentation ● Spare Part Management

Work Experiences:

Present:

TAJSATS Air Catering Ltd

Transport Manager

Mumbai July’18 - Present

Basic Responsibilities:

Lead, empowers and develops the Transport Teams.

Safely and effectively manage its people, fleet, budget, IT and other resources in a customer focused and cost efficient manner to meet business requirements and support profitable growth.

Oversee vehicle management, including liaison with fleet, RTO, Insurance Companies, Accident Claims department, AMC and other Vendors, safe vehicle operations, security, monitors vehicle gross weights.

Plan driver resource strategically, tactically and operationally to utilize fleet to its maximum capacity.

Focus on new Vehicle procurement’s, its fabrication for end uses, Hydro-Pneumatic Scissor Lifts mounted on new chassis, CNG conversions and Scrap post permit expiry.

Last:

Shree Translink (I) Pvt. Ltd. Operations Head – CS & Fleet Operations - Pune, Maharashtra June’ 17 to Feb’ 18

Key Result Areas:

Lead wide gamut of tasks involved in Customer Service, Fleet Operations–entailing scheduled & unscheduled Pickup & Drop, maintenance of company & other support vehicles; ensuring the safe economical usage of the same.

Set KPI/KPA for smooth business operations

Established in house quality standards for various operational areas, ensuring a high quality customer experience while adhering to the SLAs for their services.

Looked after vehicle & equipment budgeting, procurement,operations,regulatory compliance, operational safety & vehicle sourcing.

DCD Pvt. Ltd {Super Sports Car “AVANTI” - Lookalike of Lamborghini (Mfg Plant, Chinchwad, Pune, Maharashtra}

General Manager – Customer Service & Veh. Maintenance, Pan India Feb’15-Mar’ 17

Key Result Areas:

●Devised & initiated policies, handled daily Service Operations including Customer relations, retention activities, & complaints, as well as coordinated activities of departments concerned with the parts pricing, after-sales service, service marketing(VAS) & production.

Basic Job Description:

Reviewing activity reports and other performance data to measure productivity and goal achievement; also determined areas needing cost reduction and program improvement.

Submit projects for annual reports and budgets, work programs and other activities, for approval.

Take independent charge of Service Operation.

Should have good technical / administrative knowledge with adequate hands on shop floor experience on trouble shooting, man management, customer handling, principals and warranty management skills and exposure to run service operations as an independent profit centre.

Plan, direct, or coordinate the operational duties and responsibilities inc. formulating policies, managing daily operations, and planning the use of materials and human resources.

Develop and implement product marketing strategies including advertising campaigns and after sales promotions, coordinate with other department heads as required.

Recommend locations for new facilities or oversee the remodeling of current facilities.

Plan store layouts, and design displays.

Navnit JCB, Mumbai (2S). Authorized dealers of JCB CE Machines.

General Manager – Service Mar’ 2013 - Dec’ 2014

Job Description:

Managed a team of 30+ trained Service Engineers of Earth Moving Equipment, Construction Equipment such as Excavators, Loaders, Graders, Tandem Rollers, Soil Compactors, Bobcats (Skid Steer Loaders), Compressors etc.

Ensure that the service department meets or improves on service quality parameters, Operational cost, Market Penetration and customer relation Management in line with the business objectives.

Approve warranty claims; organizing service activity Operator Meets & Service Camp.

Setup Field Service Teams to offer services to Earth Moving Equipment at the doors of the customers.

Prepare annual R&M budget for the territory based on the operational running & conditions of the equipment to monitor & control R&M expenses.

Compile & analyze MIS on regular basis; followed up with manufacturing company on technical as well as warranty issues

Function as Independent In charge of service workshops & branches.

Sanghi Brothers Pvt Ltd.(3S) GM- Mar’10 – Jan’ 2013 Authorized dealers of TATA (Passenger & Commercial) + FIAT, JAGUAR and LANDROVER cars

Successfully Managed a Tata {Commercial & Passenger vehicles} and Fiat Dealership, operational duties.

Apart from managing JLR start-up Dealership beginning from identification of Site to development of Structure, Infrastructure & Man power development. Liaised with local authorities, security agencies, Tools & Equipment suppliers for negotiating, procurement, installation and commissioning.

Achievement(s):

●Received commendation from National Heads – After-sales and Customer Relations - for being the best systems and customer oriented HOD and improving JDP CSI by providing premier customer satisfaction.

■Successfully introduced Two Shifts Process in order to enhance labour earnings and provide comfort to customers returning home after Late Office Hours.

●Successfully introduced 24x7 On Call Engineer to provide technical back-up for vehicle users in Distress.

●Initiated resumption of MSV for Out Station customer’s/vehicle users.

Westec Security Systems and Classic Limousine, Ghana, West Africa

Manager – Customer Support, Transport & Rent-a-car March 2006 – Nov’ 2009

Responsibilities:

●Operations, M and R of Patrol vehicles and Bullet Proof Vans, cash vans, logistics. Workshop Operations, Office Administration and Liasioning with Govt, Police and Road Transport Authorities.

●Also managed Rent-a Car business developmental activities for their Limousine Car section, namely having a fleet of MercedezS 500’s, Cadillac and Lincon’s.

Auto Parts Nissan Ltd, Ghana, West Africa

Manager-Project/Service April 2001 – 2006 Jan

Authorised Distributors of Nissan LPV and HCV, and closely associated with NSA, NIMISA and NMCL)

Employed by UNDP/AMSCO and deputed at Auto Parts Limited to assist in expansion of after-sales (Techno - Comm.) business.

In charge of NISSAN Distributors entire Service Division & Network Workshops.

Managed the entire after sales service operations and Training department to achieve overall dealerships objective of customer delight and business results.

Achievements:

●Received Commendations by NSA and NML counterparts as The Best Service Manager - a first in the history of Auto Parts Ltd.

●Single handedly managed a team comprising of more than 200 + workers.

DD & Associates, Pune

Asst Manager–TRAINING FACILITATOR Jan’ 2000 – Feb’ 01

Responsibilities:

oResearched, gathered, organized and Developed Training modules for sales and service staff of various Automobile Dealers’, in India.

oDeveloped Content and imparted Soft Skills training programme for Sales/Service, Marketing & Customer Relations staffs.

oCreated innovative training modules by using creative mediums of delivery, new training aids to ensure greater understanding, reach at reduced costs to the organization.

Delta Heavy Engineering, Abu Dhabi, UAE Jan’97 - Dec’99

Authorized distributors of BEML-Komatsu CE machines.

Technical Sales Representative, Stores In-charge & Technical Coordinator

Education & Professional Qualifications:

SSC - KV PUNE

HSC- COMMERCE

Diploma in Automobile Engg, AIMI, London, UK – Year 2010

Diploma in AUTOMOBILE ENGINEERING, Pune – Year 1991

Diploma in Computer Operations from Indo-German Institute, Mumbai

Undergoing Long distance course in International Logistics & SCM.

Personal Vitae

Permanent Address:

Rahul Athavale

S/o. Wing Commander {Retd} Vijay. N. Athavale

Date of Birth: 29th June 1973

Permanent Address: B-6 / 31, Tridal Nagar, Yerwada, Pune – 411006, Maharashtra, India.

Nationality: Indian

Current Address: Mumbai.

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