Support Coordinator Russian
Resume:
PERSONAL INFORMATION
Name: IASNOGOR Irina
Address: Malta, Swieqi
Phone number: 003**-**-**-**-**
Email: *****.********@*****.***
Linkedin: https://www.linkedin.com/in/irina-iasnogor-68761a51/
Skype: irishka_iasnogor
WORK EXPERIENCE
07.10.2019-present
Senior Affiliate manager Premiergaming group & Igamingpartners
- Developing affiliate strategies in order to increase site traffic and customer acquisition different GEOs.
- Managing relationship with Key Affiliates/partners.
- Developing new opportunities for brands promotion.
- Working closely with tech/marketing/finance/support departments.
- Optimizing affiliate performance by regular reviewing the affiliate platforms.
- Identifying and developing relationships with new affiliates, media sales companies, networks and agencies.
- Maintaining strong relationships with existing affiliates and discussing new opportunities, providing fast solutions and re-building deals.
- Identifying and developing exclusive promotions for key affiliate partners.
- Creating monthly promotions and communications for affiliate partners.
- Attending gaming conferences to further develop and maintain affiliate relationships.
- Overseeing the development of specific marketing materials for affiliate partners including banners, tracking links and bespoke designed landing pages
29.04.2019-04.10.2019
Affiliate/Acquisition Manager (Cashmio.com)
- Developing affiliate strategies in order to increase site traffic and customer acquisition.
- Optimizing affiliate performance by regular reviewing the affiliate platforms.
- Identifying and developing relationships with new affiliates, media sales companies, networks and agencies.
- Maintaining strong relationships with existing affiliates and discussing new opportunities, providing fast solutions and re-building deals.
- Identifying and developing exclusive promotions for key affiliate partners.
- Creating monthly promotions and communications for affiliate partners.
- Attending gaming conferences to further develop and maintain affiliate relationships.
- Overseeing the development of specific marketing materials for affiliate partners including banners, tracking links and bespoke designed landing pages
- Affiliate re-activation
22.01.2019-29.04.2019
Affiliate/Acquisition Manager (Betwinner.com)
- Developing affiliate strategies in order to increase site traffic and customer acquisition.
- Optimizing affiliate performance by regular reviewing the affiliate platforms.
- Identifying and developing relationships with new affiliates, media sales companies, networks and agencies.
- Maintaining strong relationships with existing affiliates and discussing new opportunities, providing fast solutions and re-building deals.
- Identifying and developing exclusive promotions for key affiliate partners.
- Creating monthly promotions and communications for affiliate partners.
- Attending gaming conferences to further develop and maintain affiliate relationships.
- Overseeing the development of specific marketing materials for affiliate partners including banners, tracking links and bespoke designed landing pages
18.02.2018 - 19.01.2019
Affiliate Manager & Customer Support Team Lead (Vikingheim. Com & Spilleren. Com, Rocabee Tech SRL)
- Developing affiliate strategies in order to increase site traffic and customer acquisition.
- Optimizing affiliate performance by regular reviewing the affiliate platforms.
- Identifying and developing relationships with new affiliates, media sales companies, networks and agencies.
- Maintaining strong relationships with existing affiliates and discussing new opportunities, providing fast solutions and re-building deals.
- Identifying and developing exclusive promotions for key affiliate partners.
- Creating monthly promotions and communications for affiliate partners.
- Attending gaming conferences to further develop and maintain affiliate relationships.
- Overseeing the development of specific marketing materials for affiliate partners including banners, tracking links and bespoke designed landing pages
Customer Support Team Lead:
Coordinating the team in order to keep a good work flow and to keep the productivity to a high level.
-Taking care of the weekly schedule of the team.
-Periodically scheduling team meetings for short briefings about the work flow and methods that could ease the procedures and increase productivity.
-Updating investigations procedures and composing technical support manuals in the purpose of training old and new comers to the support team.
-Participating in monthly meetings with the Account Management team in order to retrieve new information about the changes made in the system so that the procedures could be updated.
-Training new recruits.
-Offering customer support to all players using our software platforms.
-Answering and assisting players via live chat sessions.
-Administrative jobs on customer’s accounts and performing investigations on particular cases in the system.
-Gather customer’s information and determine the issue by evaluating and analysing the symptoms.
-Research required information using available resources.
-Follow standard procedures and processes.
-Identify and escalate priority issues per Client’s specifications.
-Redirect problems to appropriate resource.
-Stay current with system information, changes and updates.
Risk Manager
Checking players gaming & payment transactions
14.04.2017- 02.02.2018
Key Account Manager (Streamate)
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
01.11.2016-14.04.2017 Affiliate manager Jetbull.com&Jetbull.dk
- Checking Affiliate listings are correct and up to date ·
- Resolving player complaints on Affiliate Arbitration sites and forums. ·
- Assist in the recruitment process of new affiliates
- Responsibility of the designated support email for Affiliates.
- Insuring new Affiliate start promoting Jetbull in a timely manner. The role is a supporting function for the Jetbull Affiliate Manager. I was responsible for affiliate acquisition and retention (including analysis and reporting).
- Convincing new affiliates to work on our terms. (contract details, revenue share, cpa or hybrid deals)
- To keep in touch with affiliates who are providing small traffic of users.
01.12.2015-01.02.2017 Customer support Team Leader Everymatrix SRL (Jetbull)
Customer support coordinator (Jetbull.com & Jetbull.dk)
- Coordinating the team in order to keep a good work flow and to keep the productivity to a high level.
- Taking care of the weekly schedule of the team.
- Periodically scheduling team meetings for short briefings about the work flow and methods that could ease the procedures and increase productivity.
- Updating investigations procedures and composing technical support manuals in the purpose of training old and new comers to the support team.
- Participating in monthly meetings with the Account Management team in order to retrieve new information about the changes made in the system so that the procedures could be updated.
- Training new recruits.
04.10.2013-01.12.2015 Customer support agent with Russian & English (Jetbull.com & Contorabet.ru)
Offering customer support to all players using EM software platforms.
- Answering and assisting players via live chat sessions.
- Administrative jobs on customer’s accounts and performing investigations on particular cases in the system.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Research required information using available resources.
- Follow standard procedures and processes.
- Identify and escalate priority issues per Client’s specifications. -Redirect problems to appropriate resource.
- Stay current with system information, changes and updates.
- Customer Support with Russian and English languages. Provide all available information about company products to customers via Live Chat and email. Provide fast solutions to solve the problems encountered by the customer.
EDUCATION AND TRAINING
01.09.2005 01.06.2008 July Licence in Psychology
2008 Moldovan State University, Chisinau (Republic of Moldova)
Adolescent psychology, psychotherapy foundations, school psychological service, psycho diagnosis sphere cognitive processes semiology psychiatric disorders bases counseling psychology, psychology in communication.
01.09.2008 – 01.03.2010 Master degree in clinical psychology Moldovan State University, Chisinau (Republic of Moldova)
Clinical counselling, psychoanalysis bases, special psychology, child clinical psychology, psychopathology nosological, clinical psycho-diagnosis.
02.02.2009 – 27.03.2009 Internship at the Centre for Internet Access and Training IATP (IREX), Chisinau (Republic of Moldova)
Translation of documents and news (http://md.iatp.net), participation in the training activities;
LANGUAGES
Mother tongue(s) Russian, Romanian
UNDERSTANDING
SPEAKING
WRITING
LISTENING
English
C1
C1
C1
C1
French
B2
B2
B2
B2
Russian
Native
Native
Native
Native
Diploma of french language, University Paul Cezane, Aix en Provence, France
Personal Skills
Communication skills, Team spirit, Good communication skills, problem solving on counseling, developing diagnostic methods and techniques in health and disease. Good communication and relationship competencies acquired through experience processional as administrator. Ability to adapt to multicultural environments
Fast performing job requirements, resistance to stress, solving problems in limited time
Computer skills knowledge in the working field with computer programs MS Office, Internet, Power Point, SLIDSHARE, YOUTUBE
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