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Consol Customer Care

Location:
Lagos, Nigeria
Posted:
October 20, 2021

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Resume:

OFORTUBE CHINJIKA

CONTACT INFORMATION.

Residential Address: No. 17 Anjorin Street, Off Sanya Street, Aguda, Surulere, Lagos state.

Phone Number: 080********,090********

Email Address: ado3sc@r.postjobfree.com

PERSONAL INFORMATION.

Date of Birth: 20th August 1992

Marital Status: Single

Sex: Female

State of Origin: Anambra State

LGA of Origin: Nnewi North LGA

OBJECTIVE

To work in a good, organized and challenging Organization.

To work in an establishment where there will be room for innovation, modification and personal contribution projects that will generally improve the standard of the company.

Nawfia Comprehensive secondary school, Anambra state 2011.

Taught accounting.

Innoson Nigeria Limited Nnewi, Anambra State 2011.

Marketing department

Jumia Online Store, Lagos state 2018

Customer care representative

Worked as an outbound and telesales agent

Confirming of customers orders

Marketing products for sale to customers

Worked on mails, escalated customers complains and did a follow up on the complains.

Participated on weekly CSAT trainings.

Tracked, confirmed and provided details on customers orders.

Made use of order management tools and ticket management tools such as OMS.

Used the OMS to get ticket numbers to do a follow up on our customers.

Consol limited company, Lagos state 2021

Customer service agent.

TERTIARY EDUCATION

Nnamdi Azikiwe University Awka, Anambra State( 2008-2013)

Bachelor of science (Ed)

Third Class Honours

BASIC EDUCATION

Kemeesther College(2002-2008)

West Africa Senior School Certificate

QUALIFICATIONS AND AWARDS:

BSc(Ed). Accounting education, NAU

West African Senior School Certificate (WASSCE) – Grade Score of 4Bs, 3Cs, & 1D

Junior Secondary School Certificate (JSSCE)

First School Leaving certificate (FSLC)

COMPETENCIES

Great communication skill and ability to work under minimum supervision.

Great analytical skills.

INTEREST.

Reading, traveling, swimming.

REFERENCE.

Mr Jude Onusogu

Innoson Nigeria Limited.

No. 2 Innoson Industrial Estate, Akwu-Uru Uru, Umudim, Nnewi, Ananmbra state.

TEL: 234**********.



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