RONALD GARETANO

** ****** ****** • STATEN ISLAND, NEW YORK 10309

(718) 689- 3541 • E-MAIL: ado3rk@r.postjobfree.com OBJECTIVE

Experienced professional, with over 20 years providing service and support in the logistics industry. Possess confidence and patience to effectively communicate with thousands of customers from all cultures and economic levels. Superior multi-tasking ability allows for troubleshooting while using computer applications, maintaining a professional demeanor, researching, and resolving issues. History of excellent performance, problem solving, all while ensuring customer satisfaction. Self motivated exercises sensible judgment; highly organized and detail oriented with proven ability to meet deadlines. Currently hold New York State Commercial Drivers License Class B (Air Brakes, School, and Passengers endorsements). CORE COMPETENCIES

· Strategic Planning · Negotiations Expert · Procedure Development · Client Relationships

· Team Building · Cost Reduction and Containment · Productivity Improvements Specialist · Detail Oriented EXPERIENCE

CPC LOGISTICS

BENJAMIN MOORE PAINTS. INC

SITE MANAGER, OCTOBER 2014 TO PRESENT

● Manage the safe and efficient transport and destruction of all client materials.

● Directed and manage 45 union employees. Delegated assignments and monitored work performance ensuring strict compliance with DOT and company policies, procedures and regulations as well as performance management.

● Closely monitored budget allocations and determined staffing based upon strict adherence to budgetary restrictions and key performance indicators.

EASTERN CONNECTION- NEWARK, NEW JERSEY

OPERATIONS MANAGER, OCTOBER 2014-MARCH 2015

Managed company’s central sorting HUB line haul operations ensuring efficient on time departer

● Supervised daily Service Center/Courier operations of inbound sorts and daily PUD ensuring a smooth-running, safe, efficient and timely handling/transport of all client materials.

● Managed all high valued accounts insuring correct sorting procedures were carried out.

● Cut company operating budget by implementing KPI’S, work schedules and accountability.

● Increased productivity by 20% while simultaneously reducing head count by 5%

● Recruited, screened, interviewed, hired and trained all new employees and/or Independent Contractors.

● Directed and managed twenty employees. Delegated assignments and monitored work performance ensuring strict compliance with DOT and company policies, procedures and regulations as well as performance management processes.

● Developed and implemented operational plans including route structures/planning ensuring equal disbursement of work and coverage for 20+ routes.

● Closely monitored budget allocations and determined staffing based upon strict adherence to budgetary restrictions and key performance indicators

● Closely monitored and tracked courier service levels to ensure 98% and above service levels and individualized goals/targets were met. Generated target specific management reports and daily operations reports reflecting courier service levels pertaining to accuracy, productivity, timeliness and overall efficiency.

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SF EXPRESS CORP USA- LLC, QUEENS

OPERATIONS MANAGER, SEPTEMBER 2013-SEPTEMBER 2014

● Involved in the development of company PUD operation.

● Managed E-commerce business of exporting to China.

● Recruited, hired, trained office, warehouse staff.

● Maintained and controlled all company supplies.

● Maintained communications relations with all 3PL contacted vendors. FLEETGISTICS- SECAUCUS, NEW JERSEY

OPERATIONS MANAGER, JULY 2012-SEPTEMBER 2013

● Managed the daily 3PL of medical supplies throughout the tri-state area.

● Recruited independent contractors to help expend company.

● Successfully conducted thirty-minute emergency medical response in NYC during Hurricane Sandy. TNT EXPRESS- LIC, QUEENS

OPERATIONS SUPERVISOR, APRIL 2010-JULY 2012

● Enhanced productivity and services through the introduction of the LEAN method.

● Oversaw production schedules and ensure adequate manpower coverage to complete all required work.

● Maintained a fleet of 30+ vehicles, which included scheduled maintenance, vehicle breakdowns, and fleet cleanliness. RONALD GARETANO

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SHRED-IT USA – BROOKLYN, NEW YORK

OPERATIONS SUPERVISOR, OCTOBER 2008-APRIL 2009

● Managed and oversaw daily Service Center/CSR’S operations ensuring a safe and efficient transport and destruction of all client materials.

● Directed and managed thirty employees. Delegated assignments and monitored work performance ensuring strict compliance with DOT and Shred-it policies, procedures and regulations as well as performance management.

● Closely monitored budget allocations and determined staffing based upon strict adherence to budgetary restrictions and key performance indicators.

ROTO-ROOTER SERVICE COMPANY – SOMERSET, NEW JERSEY PRODUCTION MANAGER, SEPTEMBER 2007 – OCTOBER 2008

● Monitored performance with service technicians by providing coaching, counseling and appropriate levels of direction and support to employees in order to identify opportunities for improvement and development.

● Conducted performance improvement classes to provide additional training in sales, customer service, and technical skills.

● Set weekly sales targets for service technicians.

● Developed relationships with key commercial customers to build customer loyalty. ROBISON OIL & AIR CONDITIONING – ELMSFORD, NEW YORK DISTRIBUTION/CUSTOMER SERVICE MANAGER, MARCH 2004 – JANUARY 2007

● Oversaw and directed daily business operations of Service Center for a reputable company specializing in home heating, oil, gas and air-conditioning services.

● Supervised and managed 50+ staff members comprised of Field Supervisors, Service Technicians and Dispatchers. Coordinated and assigned workflow; monitored performance; performed weekly scheduling; conducted annual employee appraisals. Actively participated in interviewing process; provided recommendations for hire.

● Interacted closely with a diverse clientele including both residential homeowners and commercial businesses. Conducted contract negotiations and developed cost-effective contracts; negotiated pricing. DHL WORLDWIDE EXPRESS – VARIOUS LOCATIONS WITHIN THE TRI-STATE AREA COURIER, OPERATIONS, DISPATCHER/FIELD SUPERVISOR, JANUARY 1981 TO MARCH 2004

● Coordinated and managed the pick-up and delivery of time sensitive materials ensuring adherence to DHL guidelines, customer expectations and government procedures as well as import/export regulations, duties and tariffs in various markets. Oversaw all aspects of sorting and courier operations in preparation for daily routing.

● Recruited, screened, interviewed and hired new employees. Performed background checks. EDUCATION & TRAINING:

DHL WORLDWIDE EXPRESS

Successfully completed ongoing in-house training:

Dimensions of Leadership

Competency Based Selection Training

Speak Easy – Public Speaking

Pathways to Productivity Management

Dynamic Dispatch/Density Loop Route

Smith Defensive driving

Sexual Harassment

Drugs in the Workplace

HIGH SCHOOL DIPLOMA

TOTTENVILLE HIGH SCHOOL, STATEN ISLAND, NEW YORK

AWARDS & HONORS:

Safe Driving Award (11 years)

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