[
ERNESTINA MINNAH
+233-***-***-*** / +233-***-***-***
*********@*****.***
PROFILE
I am an experienced Administrative professional with strong exposure in Customer Service, Administration, Sales & Marketing and Operations. I hold an HND qualification – Higher National Diploma in Secretaryship and Management Studies. I have excellent written and communication skills. I am a results-driven individual, with analytical and people management skills. I am a fast learner, humble, a team player and dedicated.
CAREER OBJECTIVE
I desire to pursue a career an Administrator where I can utilize my skills and experiences to put at the disposal of any reputable outfit; my acquired experience to support and to staunchly build their brand.
SKILLS HIGHLIGHTS
Excellent Clerical and Office Practice skills
Strong analytical, communication and interpersonal skills.
Able to cope with work pressure and work with little or no supervision.
Good Language proficiencies: English, Twi, Fante and Nzema.
Computer literate in MS Office (Word, PowerPoint, Excel)
Excellent team player, customer driven and exceptional time management skills.
Excellent time management.
WORK EXPERIENCE
June, 2020 to Date Trinity Lutheran School (TLS) : Executive Assistant / Office Administrator
Accomplishment:
As an executive assistant/Office Administrator I am commonly found of answering phones and directing them to the appropriate offices if necessary.
I Screen visitors especially parents with kids in the school and parents who comes in for enrollment and enquires.
Making travel arrangements and detailed travel itineraries for the Executive Manager.
Preparing reports, filing and organizing documents
Organizing meetings and booking meeting rooms.
Recording meeting minutes and performing basic bookkeeping tasks.
I handle complaints and grievance from both internal and external customers of the school.
Performing clerical office duties.
Acting as the point of contact between the executives and internal or external colleagues.
Organizing meetings and booking meeting rooms.
Handling correspondence directed to managers.
Assisting the Executive Manager with special projects; designing and producing complex documents, reports, and presentations.
Collecting and preparing information for meetings with staff and outside parties.
May, 2019 to May, 2020 Successors World & Engineering Limited (SWL) : Office Manageress /Executive Assistant
As an Office Manageress, I provided varieties of secretarial, administrative and office support for the executive chairman of my company.
I act in confidential capacity to the chairman, and the responsibilities given to me are usually dictated and are complex compared with the lower level secretarial tasks.
I also type confidential reports, advertisements and contracts.
I handle confidential calls and composes letters which require official signatures.
I make travel arrangements for the company’s chief executive officer and manages his schedule.
In addition, I communicate to other parties on behalf of my employer through emails, letters and telephone.
I administer executive projects and ensures laid down project goals and objectives are achieved.
I ensure that my boss understands current issues in the industry and also work in as a technical resource person.
In charge of projects that require completion in a timely manner and required the ability to travel where projects are situated.
I foster cooperative working relationships with project stakeholders, intergovernmental groups and community organizations.
Another task I carry out is to attend meetings and forums and to prepare conference halls.
One of my clerical duties is to train clerical staff who are at a lower level.
Oct, 2018 – April, 2019 Myroc group of companies : Office Manageress/ Executive Assistant
Accomplishment:
Responsible for the Welfare of all the staff and attending to all the grift and complaints
Offering Personal Assistant to the Executive Chairman
Typed correspondence, memos and reports
Filed, photocopied and scanned of confidential documents
Acted as a point of contact to internal and external clients.
Performed clerical and administrative duties.
Scheduling team meetings, prepared agenda and draft minutes
Performed other general office activities and administrative support to other departments.
Making, receiving calls and channeling them to the appropriate offices.
Directing, controlling, delegating, motivating the staffs for the attainment of the set goals.
Responsible for welcoming and receiving visitors and assist with administrative related support.
Manage a petty cash account, submit and reconcile expense reports.
Order office suppliers and research new deals and suppliers
Sept 2017 – Sept 2018 Social Security and National Insurance Trust : Administrative Assistant
NATIONAL SERVICE (SSNIT – Axim Branch)
Accomplishment:
Received and channeled all phone calls to appropriate department or staff
Assisted in managing the front office
Typed correspondence, memos and reports
Filed, photocopied and scanned of confidential documents
Acted as a point of contact to internal and external clients.
Performed clerical and administrative duties.
Assisted in scheduling team meetings, prepared agenda and draft minutes
Performed other general office activities and administrative support to other departments.
May 2016 – Sept 2016 Nzema East Assi Co-Operative Union: Administrative Secretary
INTERNSHIP (Esiama Branch)
Accomplishment:
Acted as Secretary to the Chief Executive Officer
Managed meetings dairy and appointment for the Chief Executive Officer
Received and channeled all incoming calls
Filed, scanned and photocopied all confidential documents
Run errands for the CEO (Bank deposits, postal services, purchases of office stationaries and so on)
Assisted in scheduling team meetings, prepared agenda and draft minutes
Performed clerical and administrative duties assigned.
May 2015 – Sept 2015 Ellembelle District Assembly : Secretary
ATTACHMENT (Works Department)
Accomplishment:
Acted as Secretary to the Works Department at the Ellembelle District Assembly
Performed clerical and administrative support to the work department staff
Assisted in handling complaints and enquiries
Received incoming calls and channeled to the appropriate staff
Filed, scanned and photocopied of documents
Performed any other administrative duties assigned.
June 2014 – Oct 2014 MTN Ghana Branch Operations Assistant
ATTACHMENT (Mobile Money Area Account Developer)
Accomplishment:
File of documents
Photocopied and scanned of documents
Handled the registration of new sim
Assisted in sales promotions and events
Performed data entry, clerical and administrative duties assigned by the Branch Manager
Jan 2014 – June 2014 Ankobra Beach Resort Secretary / Administrative Assistant
INTERNSHIP
Accomplishment:
Welcomed and greet clients
Managed the front office
Handled customer complaints and enquiries
Received incoming calls and attended to clients on phone.
Managed petty cash
Assisted to pick guest (s) from the airport or travel point and coordinated the reservations of hotel accommodation
Performed any other clerical and administrative duties assigned.
March 2014 – May 2014 Esichlife Assurance Company Insurance Sales Executive
PART-TIME
Accomplishment:
Developed and grow business and customer relationships
Prospect for clients and market company’s products and services
Sell Life Insurance products
Liaised effectively between the company and customers
Implemented market plans to achieve sales targets
Handled customer complaints and enquiries
Perform any other administrative duties assigned
EDUCATION QUALIFICATION
Oct 2014 – June 2017 TAKORADI TECHNICAL UNIVERSITY HND
Higher National Diploma in Secretaryship and Management Studies
Jan 2012 – Dec 2013 ST. THERESA’S TRAINING INSTITUTE DIPLOMA
Diploma in Management Studies
Sept 2008 – Jun 2012 NSEIN SENIOR HIGH SCHOOL WASSCE
West African Senior Secondary Certificate Examination
HOBBIES
Soccer
Reading
Listening to music
REFERENCES
1.Mrs. Monica Dede Tekyi-Ansah Yawson . 2. Mr. Charles Antwi Boasiako
Lecturer Branch Manager
Takoradi Technical University SSNIT, Axim Branch
00
Tel: 020*-***-*** Tel: 020-****-***
3. Pastor Nana Kofi Nimako
District Pastor
Kikam S.D.A. Church
Tel: 024*-***-***