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ERNESTINA MINNAH

+233-***-***-*** / +233-***-***-***

ado3pg@r.postjobfree.com

PROFILE

I am an experienced Administrative professional with strong exposure in Customer Service, Administration, Sales & Marketing and Operations. I hold an HND qualification – Higher National Diploma in Secretaryship and Management Studies. I have excellent written and communication skills. I am a results-driven individual, with analytical and people management skills. I am a fast learner, humble, a team player and dedicated.

CAREER OBJECTIVE

I desire to pursue a career an Administrator where I can utilize my skills and experiences to put at the disposal of any reputable outfit; my acquired experience to support and to staunchly build their brand.

SKILLS HIGHLIGHTS

Excellent Clerical and Office Practice skills

Strong analytical, communication and interpersonal skills.

Able to cope with work pressure and work with little or no supervision.

Good Language proficiencies: English, Twi, Fante and Nzema.

Computer literate in MS Office (Word, PowerPoint, Excel)

Excellent team player, customer driven and exceptional time management skills.

Excellent time management.

WORK EXPERIENCE

June, 2020 to Date Trinity Lutheran School (TLS) : Executive Assistant / Office Administrator

Accomplishment:

As an executive assistant/Office Administrator I am commonly found of answering phones and directing them to the appropriate offices if necessary.

I Screen visitors especially parents with kids in the school and parents who comes in for enrollment and enquires.

Making travel arrangements and detailed travel itineraries for the Executive Manager.

Preparing reports, filing and organizing documents

Organizing meetings and booking meeting rooms.

Recording meeting minutes and performing basic bookkeeping tasks.

I handle complaints and grievance from both internal and external customers of the school.

Performing clerical office duties.

Acting as the point of contact between the executives and internal or external colleagues.

Organizing meetings and booking meeting rooms.

Handling correspondence directed to managers.

Assisting the Executive Manager with special projects; designing and producing complex documents, reports, and presentations.

Collecting and preparing information for meetings with staff and outside parties.

May, 2019 to May, 2020 Successors World & Engineering Limited (SWL) : Office Manageress /Executive Assistant

As an Office Manageress, I provided varieties of secretarial, administrative and office support for the executive chairman of my company.

I act in confidential capacity to the chairman, and the responsibilities given to me are usually dictated and are complex compared with the lower level secretarial tasks.

I also type confidential reports, advertisements and contracts.

I handle confidential calls and composes letters which require official signatures.

I make travel arrangements for the company’s chief executive officer and manages his schedule.

In addition, I communicate to other parties on behalf of my employer through emails, letters and telephone.

I administer executive projects and ensures laid down project goals and objectives are achieved.

I ensure that my boss understands current issues in the industry and also work in as a technical resource person.

In charge of projects that require completion in a timely manner and required the ability to travel where projects are situated.

I foster cooperative working relationships with project stakeholders, intergovernmental groups and community organizations.

Another task I carry out is to attend meetings and forums and to prepare conference halls.

One of my clerical duties is to train clerical staff who are at a lower level.

Oct, 2018 – April, 2019 Myroc group of companies : Office Manageress/ Executive Assistant

Accomplishment:

Responsible for the Welfare of all the staff and attending to all the grift and complaints

Offering Personal Assistant to the Executive Chairman

Typed correspondence, memos and reports

Filed, photocopied and scanned of confidential documents

Acted as a point of contact to internal and external clients.

Performed clerical and administrative duties.

Scheduling team meetings, prepared agenda and draft minutes

Performed other general office activities and administrative support to other departments.

Making, receiving calls and channeling them to the appropriate offices.

Directing, controlling, delegating, motivating the staffs for the attainment of the set goals.

Responsible for welcoming and receiving visitors and assist with administrative related support.

Manage a petty cash account, submit and reconcile expense reports.

Order office suppliers and research new deals and suppliers

Sept 2017 – Sept 2018 Social Security and National Insurance Trust : Administrative Assistant

NATIONAL SERVICE (SSNIT – Axim Branch)

Accomplishment:

Received and channeled all phone calls to appropriate department or staff

Assisted in managing the front office

Typed correspondence, memos and reports

Filed, photocopied and scanned of confidential documents

Acted as a point of contact to internal and external clients.

Performed clerical and administrative duties.

Assisted in scheduling team meetings, prepared agenda and draft minutes

Performed other general office activities and administrative support to other departments.

May 2016 – Sept 2016 Nzema East Assi Co-Operative Union: Administrative Secretary

INTERNSHIP (Esiama Branch)

Accomplishment:

Acted as Secretary to the Chief Executive Officer

Managed meetings dairy and appointment for the Chief Executive Officer

Received and channeled all incoming calls

Filed, scanned and photocopied all confidential documents

Run errands for the CEO (Bank deposits, postal services, purchases of office stationaries and so on)

Assisted in scheduling team meetings, prepared agenda and draft minutes

Performed clerical and administrative duties assigned.

May 2015 – Sept 2015 Ellembelle District Assembly : Secretary

ATTACHMENT (Works Department)

Accomplishment:

Acted as Secretary to the Works Department at the Ellembelle District Assembly

Performed clerical and administrative support to the work department staff

Assisted in handling complaints and enquiries

Received incoming calls and channeled to the appropriate staff

Filed, scanned and photocopied of documents

Performed any other administrative duties assigned.

June 2014 – Oct 2014 MTN Ghana Branch Operations Assistant

ATTACHMENT (Mobile Money Area Account Developer)

Accomplishment:

File of documents

Photocopied and scanned of documents

Handled the registration of new sim

Assisted in sales promotions and events

Performed data entry, clerical and administrative duties assigned by the Branch Manager

Jan 2014 – June 2014 Ankobra Beach Resort Secretary / Administrative Assistant

INTERNSHIP

Accomplishment:

Welcomed and greet clients

Managed the front office

Handled customer complaints and enquiries

Received incoming calls and attended to clients on phone.

Managed petty cash

Assisted to pick guest (s) from the airport or travel point and coordinated the reservations of hotel accommodation

Performed any other clerical and administrative duties assigned.

March 2014 – May 2014 Esichlife Assurance Company Insurance Sales Executive

PART-TIME

Accomplishment:

Developed and grow business and customer relationships

Prospect for clients and market company’s products and services

Sell Life Insurance products

Liaised effectively between the company and customers

Implemented market plans to achieve sales targets

Handled customer complaints and enquiries

Perform any other administrative duties assigned

EDUCATION QUALIFICATION

Oct 2014 – June 2017 TAKORADI TECHNICAL UNIVERSITY HND

Higher National Diploma in Secretaryship and Management Studies

Jan 2012 – Dec 2013 ST. THERESA’S TRAINING INSTITUTE DIPLOMA

Diploma in Management Studies

Sept 2008 – Jun 2012 NSEIN SENIOR HIGH SCHOOL WASSCE

West African Senior Secondary Certificate Examination

HOBBIES

Soccer

Reading

Listening to music

REFERENCES

1.Mrs. Monica Dede Tekyi-Ansah Yawson . 2. Mr. Charles Antwi Boasiako

Lecturer Branch Manager

Takoradi Technical University SSNIT, Axim Branch

00

Tel: 020*-***-*** Tel: 020-****-***

3. Pastor Nana Kofi Nimako

District Pastor

Kikam S.D.A. Church

Tel: 024*-***-***

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