Alixx Morgan Cole

Santa Ana, CA *****

ado3kx@r.postjobfree.com

+1-657-***-****

I'm a determined and hardworking 28year old, who is ready to get back to work! I like to think of myself as someone who is not only an ambitious go getter, but as someone who is teachable and always ready to learn something new. I'm an honest, punctual, and reliable employee that has worked in customer service for many years. I have a ton of experience working in fast paced environments which have not only solidified the fact that I am comfortable when it comes to whatever type of working environment I'm thrown into, but I've also gained the confidence needed in order to excel in these types of situations. I believe that I am more than capable of providing what any position may require and am ready to prove myself to a new team. Although I am looking into both part-time/ full- time positions, and would appreciate either one, it would be exciting if I found a company who was offering a position in which I would get the opportunity to grow within, and possibly get the chance to add some new skills to my already growing skill set! I look forward to an opportunity to get to show just how willing I am to work hard and am excited to see what my future holds. Authorized to work in the US for any employer

Work Experience

Grocery Store Clerk

Ralphs - Huntington Beach, CA

April 2020 to September 2020

• A Grocery Store clerk is usually the first point of contact for the customer and will provide them with assistance and any information they may ask about or need to know,

• Some duties as a Clerk include stocking, lifting, sweeping, rotating shelved products while dusting.

• Supervise the cleanliness around the entre store.

• Sanitize and collect all of the carts that are found in the parking lot throughout my shift, which was done about a handful of times throughout that shift.

• Maintenance duties such as restroom checks/cleaning, spills on any of the isles, and maintaining the stores structure are usually most of the main responsibilities expected of a Grocery Store Clerk. Server/Cashier/Hostess/Food Expo

Harborside Restaurant - Newport Beach, CA

March 2018 to July 2019

Being a server is a job that takes a lot of patience and understanding. It is important to stay vigilant and attentive to each and every one of your tables.

• Very important to make a lasting and great first impression considering you are the guests' first actual point of interaction during their dinning experience.

• Order taking, getting and serving their drinks.

• Making sure their food is prepared and presented to them in a timely manner.

• Then once they are all finished with their meals, you should always ask if anyone will be needing any kind of to-go containers incase they have anything left over they want to take home.

• Once you have done the task of clearing each customers plate from in front of them and off their table, the ideal next step in the serving process would be to offer anyone some kind of dessert.

• If declined on the offer of dessert, and the entire table has been cleared of any type of glassware/ silverware, besides their drinking cups then you should deliver their bill with a welcoming smile and happy goodbye.

• if there is no cashier in order to take their cash out then ensure that you give back the correct amount of change, or their receipt with a pen in order to sign for their debit or credit card payment. Administrative Assistant/Receptionist

Lloyds Acoustic Ceilings - La Palma, CA

June 2013 to August 2014

• An AA is expected to provide general administrative and clerical support which is including, but not limited too mailing, scanning, faxing and copying paperwork.

• Administrative assistants(depending on the employer/company and their policies) are expected to complete tasks that may include opening, sorting and distributing of incoming correspondence, scanning documents, managing calendars, and also assisting the Managing Director in resolving any administrative problems.

• You will also be expected to answer calls from customers regarding their inquiries.

• Prepare and modify documents including reports, drafts, memos and emails.

• Schedule and coordinate meetings and appointments and possibly even set up travel arrangements for Managers

Server/ Busser / Cashier/ Hostess/ Food Runner/ Food Expo Buffalo Wild Wings - Buena Park, CA

April 2008 to March 2014

• Bussers were mainly required to focus on the cleanliness of the restaurant as a whole. Anywhere from inside the kitchen, any of the bathrooms(employee/customer restrooms), the dining room, and each table inside of it. The bar and behind the bar as well as making sure that all floors carpet or tile are both kept up to the best of ability.

• Cashiers are expected to keep the main entrance of the Establishment well kept, clean, and properly sanitized.

• They are also expected to be able to properly count their cash register drawer before their shift to ensure they have the correct amount in the drawer for the start of their shift.

• Cashiers are expected to be able to take To-go orders and also help out any customers who may have any questions about the restaurant.

• They are expected to be able to cash out each table that comes up to the register to pay their tab.

• As a Food Runner and/or Food Expo, not only should you have the layout of the dining room/or bar and its tables already memorized in your head, but you should somewhat also have a well known knowledge of the menu at this point.

• Not only are you working in the front of the house by running food, but your also expected to be taking care of your duties that are usually based in the kitchen. And to be a little more exact, in the prep line of the kitchen.

• This is what most restaurants call the "heart of the back of the house" . And this is because It is beyond important to take your position as an Expo seriously because you are the one who controls where the food is being delivered on top of how quickly each table receives their meals.

• You must be able to multitask while working in a very fast paced environment, when all the while keeping your area up to sanitizing expectations and making sure your job is being done effectively as well as efficiently.

Education

ASSOCIATES DEGREE

Cypress College - Cypress, CA

August 2013 to June 2024

CERTIFICATION

American Career College - Anaheim, CA

June 2018 to April 2022

HIGH SCHOOL DIPLOMA

Kennedy High School - La Palma, CA

August 2008 to June 2011

Skills

• Microsoft Office (10+ years)

• Front Desk (10+ years)

• Communications (10+ years)

• Computer Skills (46 WPM)

• Serving Experience

• Customer Service Skills (10+ years)

• Food Safety

• Busser

Assessments

Customer Service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Work Style: Reliability — Completed

June 2020

Tendency to be dependable and come to work

Full results: Completed

Front Desk Agent (Hotel) — Highly Proficient

August 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient

Warehouse associate — Proficient

March 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Customer service fit — Familiar

April 2020

Measures the traits that are important for high-quality customer service. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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