Post Job Free

Resume

Sign in

All positions customer service

Location:
Norfolk, VA, 23510
Posted:
October 19, 2021

Contact this candidate

Resume:

Deborah T. White

Hampton, VA *****

ado3jy@r.postjobfree.com

307-***-****

Professional Summary

Program Manager and Military Veteran with 10+ years of proven experience interacting with multiple levels of management and diverse teams. Focused professional with multi-tasking ability in a fast-paced environment while maintaining appropriate time management and commitment to achieving goals. Experienced in food service, fitness operations, customer relations and lodging management. Utilizes critical thinking to drive organizational efficiency and effectiveness. Proficient in Microsoft Office Suite. Career supported by Degree in Business Administration. Highlight of Qualifications

• Client Management • Leadership • Communications

• Personnel Management • Corporate Food Standards • Customer Service

• Administration • Tri Service Food Codes • Training & Development Professional Experience

Langley AFB Hampton, VA 23665

Resource Manager September 2020 – September

2021

• Employed Defense Enterprise Accounting Management System (DEAMS)/ Commander Resource Integrated System (CRIS)/Wide Area Work Flow (WAWF)/ Financial Management Suite (FMSUITE) systems; obligated expense target & solidifying spending effectiveness.

• Utilized Automated Business Services System (ABSS) /CRIS/WAWF/FM SUITE systems; processing budget requirements to support worldwide operations.

• Established/Prioritized unfunded requirements, obligating expense targets; solidifying spending effectiveness.

• Managed travel program; responsible for 275+ persons on Defense Travel Systems and Government Travel Card accounts; resolving payment and delinquency issues.

• Oversaw Langley Air Force’s 633 Air Base Wing Private Organization Program ensuring detailed procedures are established for Operations/Fundraisers. Langley AFB Hampton, VA 23665

Food Service Section Chief July 2019 - August 2020

• Led 72 military/civilian personnel; provides guidance for staff development/$57M budget F/2 facilities Air Combat Commands food Operation.

• Receive, count, weigh, and check items to ensure that vendor has delivered the type and quality of items purchased.

• Executed USAF Food Service Management Program; Corporate Food Service Standards and Tri Service Food Codes

• Fueled Air National Guard/ Civilian Air Patrol Unit Training Assemblies/108 additional meals, fostered mission critical partnerships in support of 5 wings. Langley AFB Hampton, VA 23666

Fitness Center Manager February 2018 - June 2019

• Prepared and executed quarterly marketing/ 5 year facility vision plan; manages annual budgets $450K

• Managed $15M in Facility Equipment/facilities work $800K/$420K in contracts supporting $156K in patrons.

• Directed intramural and varsity sports; administered 60 diverse program servicing 156K military/retirees/civilian. Revamped Safety Program; inspected buildings/updated safety books/identified discrepancies/reduced work mishaps. Langley AFB Hampton, VA 23665

Lodging Section Chief July 2016 – January 2018

• Supervised 2 Non-Commissioned Officers/ 3 administrators/55 civilian/ensures care of lodging facilities valued at $60M

• Prepared yearly budget estimates, formulate operating/capital requirements/cash flow and rate determination budgets.

• Maintained Quality Assurance for 319 rooms and inspection of 30+ rooms weekly, exceed customer expectations; achieved 96% satisfaction rating.

• Coordinated between front desk and housekeeping staff on customer issues/followed-up to ensure timely resolutions.

MacDill AFB Tampa, FL 33608

General’s Aide April 2013 – June 2016

• Planned, prepared, and served ensemble meals to Commander, Distinguished Visitors and 100+ executive staff daily.

• Responsible for purchase of perishables, collection of funds and bank deposits.

• Provided synergy with mission partners in support of military visitors to United States Central Command Headquarters.

• Maintained records of consumable inventory, meals prepared/dispensed, dignitaries hosted/served. MacDill AFB Tampa, FL

Food Service Storeroom NCOIC October 2011 – March 2013

• Meticulously tracked $1.2M Dining Facility account receivables/payables – provided superior support f/100K Airmen

• Monitored issues $96K in War Reserves Material and operation Meals Ready to Eat for wing exercises.

• Provided synergy with mission partners in support of military visitors to United States Central Command Headquarters.

• Lead 55 military/civilian workforce, provided food to Air Mobility Wing and 32 mission partners. Osan AB Republic of Korea

Food Service Supervisor September 2010 – September 2011

• Prepared and served meals in accordance with Food Service Production logs and AFM 146-2, Armed Forces Recipe Service.

• Enforced proper sanitation and safety procedures and prescribed by Public Health, USDA and USDA Food Code Standards.

• Ensured Golden Eagle Standards for safety, progressive cooking, portion and inventory control were maintained.

Francis. E Warren AFB Cheyenne, Wyoming

Honor Guard NCOIC August 2009 – August 2010

• Trained/Supervised 96 airmen from 22 squadrons during 90 day Honor Guard Rotation.

• Directed/managed Honor Guard details providing honors for funerals/events covering 2 states/46 counties/14.k sq. miles

• Expertly managed Honor Guard Purchase Card; oversaw management/utilization of $32K budget – ensured Honor Guard members were equipped, trained, and ready for mission. EDUCATION

Community College of the Air Force

Associates Degree in Hospitality and Restaurant Management Montgomery, Alabama May 2009

University of Maryland University College

Bachelor’s Degree in Business Administration May 2011 Largo, Maryland

CERTIFICATIONS

• Serv Safe Food Handler Certification

• First Aid/CPR Certification



Contact this candidate