DESMOND L. BISHOP

**** ***** ****** *******, ************ MD 20882, ado3hc@r.postjobfree.com

INTERNATIONAL TRAVEL MANAGEMENT CONSULTANT

Creative, resourceful and driven business professional with solid skills in travel, meeting and convention planning, having formed strong vendor and customer relations. Excellent international background having lived and worked in three continents. Superior written and oral communication abilities while interacting with international business & leisure clientele. AREAS OF EXPERTISE

• Manage schedules, details, and deadlines, keeping projects on track to ensure successful outcomes. Done while complying with various corporate guidelines

• Concur, Sabre, Microsoft suite and Genysys travel Management and delivery systems. Applications that help create a viable and consistent workflow.

• Meeting planning for domestic and international clientele and locations. Proficient in visa and passport services

• Quality control for contracted hotel, air and car vendors. Proficient in Hotel contracting and relations both domestic and international

PROFESSIONAL EXPERIENCE

OVATION TRAVEL GROUP/LAWYERS TRAVEL- Washington, DC area International Corporate Travel Consultant 2011 - 2021 Responsible for the timely and accurate servicing of primarily legal firms. My principal assignments were Crowell and Moring, LLP (onsite) and Orrick, Herrington & Sutcliffe, LLP

(virtual). Processed international travel arrangements; advising clients on efficient routes; working effectively and efficiently in a team environment; delivering excellent customer service to clients through effective use of travel delivery systems. Adhered to strict use of preferred contracts and vendor contracts. Handled a diverse client base including inbound staff from multiple international offices.

JBB GLOBAL CONSULTING – Silver Spring, MD

Founder and Director 2006 - 2011

Founder of a travel & marketing company in which I utilized proven skills to create, develop and institute a business & leisure package for returnees and new arrivals to Sierra Leone (SL). Founded so as to fill a void of Travel professionals and information after the country emerged from civil strife in early 2006. Provided high level Concierge services. Handled air, hotel, meet and assist, visa services, diplomatic waivers, military travel, hotel and vehicle rentals. AMERICAN EXPRESS GLOBAL TRAVEL MANAGEMENT SERVICES, AMEX COMPANIES

VARIOUS POSITIONS HELD 1984 - 2006

American Express One at International Monetary Fund, (IMF) - Washington, DC Specialized Corporate Travel Counselor 2001 - 2006 Developing complex travel itineraries for Business travelers within the American Express Global Travel Management Services (GTMS) inplant at the International Monetary Fund. Destinations were global with heavy concentration in Africa, Europe, Central and South America. Compliance was strongly adhered to along with policies and regulations set by GTMS & IMF standards. Included a broad client base with strong international diversity. I received many internal and external commendations focusing on my problem-solving skills while dealing with multi-destinations.

American Express Executive Travel Mang. Services (ETMS) – New York, NY International Travel Consultant, Africa specialist 1999 – 2001 Managed travel planning for all American Express (AMEX) executive level employees and coordinated air transportation arrangements for their immediate associates. Maximized application of AMEX contracts, coupons, and upgrades. Ensured use of preferred carriers and booked flights, hotels & ground transportation primarily to international destinations. Organized travel for AMEX sponsored meetings, concerts and team building events throughout the US. Interacted extensively with AMEX senior management especially travelers and travel coordinator to manage every detail of travel planning and execution. American Express at Pratt & Whitney/United Technologies, (UT) East Hartford, CT Onsite Coordinator 1997 – 1999

Coordinated travel and day to day administrative functions of corporate onsite. UT is a multinational manufacturer of Aircraft engines, elevator systems and large machinery worldwide. Designed optimum usage of professional travel management services for clients while supervising, resolving and improving customer specific service issues. Forecasted and maintained daily call volume statistics to contracted service levels on an ACD system while administering AMEX policies and initiatives.

American Express at Foxwoods Casino Mashantuket Nation, Ledyard, CT Onsite Coordinator- 1996 – 1997

Managed, supervised, and administered coaching and development of employees, statistical reports and Amex Travel Related Services (TRS) procedures for a start up office. Assessed and maintained profitability and overall office ratings as structured within the AMEX Travel Management system.

American Express Gt.Hartford Business Travel Center - (BTC), Hartford, CT - Travel Counselor 1/Floater. 1994 – 1996

Serviced and monitored various regional accounts including United Technologies, IBM, Travelers Insurance, as a senior counselor and key facilitator. Provided, analyzed and managed timely, accurate automated management services for both domestic & international travel. American Express Gt. New York Business Travel Center- (BTC), New York, NY Travel Counselor 1 /Hotel Specialist 1984 - 1994

Secured air/land arrangements utilizing multiple account policies. Trained on Sabre & Apollo reservation systems. Specialized in Hotel reservations directly through the chain CRS. EDUCATION

William Paterson University – Wayne, New Jersey

BA, Business Administration/International Management