Operations Manager Sales
Resume:
SUSAN STANLEY
E: ***************@*****.***
A: Vancouver, Washington 98665
PROFESSIONAL SUMMARY
Successful Franchise Owner with solid background in cold calls, sales & operations. Directs business activities with proven expertise in planning and marketing. Expert in driving consistent growth.
WORK HISTORY
Mountain Man Nut & Fruit Co. - Vancouver - Franchise Owner
Vancouver, WA • 03/2017 - Current
. Built a territory from 2 existing accounts to over 150 clients on a
bi-weekly route, ranking 4th in Oregon/SW Washington and 30th in the
country (prior to the Pandemic).
. Sales and marketing, including research on fairs, festivals and events for
Mtn. Man to participate as a vendor.
. Handled all customer and operations issues; licenses, taxes and website.
Comfort Solutions - Outside Sales/Operations Manager
Clackamas, OR • 03/2008 - 07/2016
Outside Sales:
. Cold calls, group meetings, all show booths, contracts with
corporations,
city, county and state jobs.
. Increased sales and visibility of company.
Operations Manager:
. Phones, inside sales, scheduling appointments for new equipment,
facilitating all jobs and paperwork with clients, ordering equipment and
parts, including required permits.
. Supervised and coordinated all service techs and their schedules, parts
to be ordered, vans and repairs.
. Customer service; I handled most disputes and any customer
complaints.
Left position to stay in Vancouver, WA and purchase my own business.
Harlow's Bus Company - Sales
Auburn, WA • 02/2006 - 03/2008
Sales of Buses:
. Prepared for and passed CDL (Commercial Driver's License) testing on
bus mechanics, airbrakes and driving exam.
. Set up new Portland office for Harlow's (Auburn, WA and North Dakota
Main Office).
. Researched and scheduled all sales calls, shows and presentations to
clients.
. Traveled 4 states on a regular basis.
. Engaged with customers with set appointments or cold calls.
. Attended bus shows yearly in Chicago and participated in all classes
and informational meetings.
. Worked with the Federal and State procurement offices on all contracts,
as well as for private schools, retirement facilities, churches, etc.
. Prepared monthly sales meetings; quarterly sales forecasts reports.
Daughter had life-threatening illness and had to quit traveling to care for her. Stayed local with Comfort Solutions.
Cowlitz Clean Sweep, Soil Solutions, Spencer - Environmental Sales
Portland, OR • 05/1995 - 02/2006
Environment sales for several companies; each company challenged me with more responsibilites, education, money and benefits. I taught classes to real estate agents and brokers on oil tank decommissioning and environmental information for selling and purchasing homes with oil tanks (underground or above). Prepared contracts and meetings for large corporations/federal, local government procurement offices working on environmental issues. Cold Calls, Sales Meetings, Schedule jobs, coordinate all information and follow thru on all completed projects.
Environmental Businesses:
Safeway Tank (Sunset Fuel, Inc.)
Spencer Environmental Inc.
Soil Solutions Inc.
Pacific PowerVac
Cowlitz Cleansweep
SKILLS
. Cold Calls
. Negotiation
. Business planning
. Project management
. Consulting
. CDL license (expired)
I love meeting new people and find something to like or find in common with them.
EDUCATION
Lane Community College
Eugene, OR
Associate of Arts: Art, Modern Dance, English
Millikan High School
Long Beach, CA • 06/1974
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