Customer Ser. Agent/A/R/Data Entry/ Collections Representative/Schedul
Resume:
CONNIE MINELLA
Brandon, Mississippi 39047
601-***-**** Cell
601-***-**** Home
**********@*******.***
SUMMARY: I am a very dependable, honest, outgoing, productive, reliable, and self-
motivated person looking for a career change. I feel with my twenty plus
years of experience as a Cosmetologist, Massage Therapist, Massage
Therapy Instructor and Clinic Administrator/Receptionist, Accounts
Receivable/Biller/Collector/Data Entry work and lots of customer service experience that I have all the qualities to offer and would be a great asset to a great company.
EDUCATION: American Academy of Professional Coders Online
September 2018- March 2019
Medical Coding- ICD-10-CM & CPT
Antonelli College
Jackson, Mississippi
October 2013
Associate Degree of Applied Science in Massage Therapy
Mississippi School of Therapeutic Massage
Jackson, Mississippi
August 2003
Diploma – Massage Therapy
Final Touch Beauty School
Meridian, Mississippi
June 1995
Cosmetology
JOB EXPERIENCE:
Cox Communications
Atlanta, Georgia February 2021 – September 2021
Customer Service Agent/Collections Representative/Data Entry Clerk
Duties: This position was working from home. The job as a customer service agent, I offered support to customers who have questions, concerns, or problems by providing helpful information, answering questions, and responding to complaints. As a Collections Representative, I monitored records of amounts due to the company and ensured receipt of payments, maintained a daily record of payments received and client interactions in billing system, performed collections on past due accounts and accounting duties, make adjustments to client accounts if and when necessary and maintain bookkeeping data entry and spreadsheets, updating client account information as needed.
Pennington & Trim Alarm Services, Inc.
Flowood, Mississippi May 2019- September 2020
Accounts Receivable (AR) Biller/Collections/Scheduler/Data Entry/Back-Up Receptionist
Duties: Creating and send invoices to customers (email or mail invoices), collecting payments and entering payments to customers account, contact past due customers to collect, and generating appropriate records and documentation for customers. Maintain and update customer information/records from contracts or invoices with data entry. Scheduled appointments for installation of security system. Back-up receptionist if head receptionist was out or on lunch break; answered incoming calls and sent to the appropriate department and delivered exceptional customer service assistance to all customers.
Antonelli College
Jackson, Mississippi June 2006- August 2018
Instructor
Duties: Teach massage therapy courses including Western Massage, Deep Tissue Massage, Eastern Massage, Sports Massage, Spa Therapies, Business for Massage Therapy, and Licensure & Certification Review. Clinical Administrator which includes scheduling appointments, confirming appointments, receiving payments and writing receipts, filing client documents, keeping inventory and ordering supplies for massage department, and serve as academic advisor for massage therapy students. Interview prospective students and assist with recruiting. Teach 75% and clerical/receptionist office work 25% of work time.
Studio 25 Tan & Salon
Flowood, Mississippi February 2004- June 2006
Massage Therapist & Cosmetologist
Duties: Performed various modalities including Swedish, Deep Tissue, Reflexology, Aromatherapy and Hot Stone Massage; kept up-to-date SOAP charting on each client, file client documents, scheduled appointments, confirmed appointments, receiving payments and writing receipts, performed manicures, pedicures, basic facials, and facial waxing. Clerical/Receptionist 25% office work time.
Magnolia Day Spa
Brandon, Mississippi January 2004-April 2004
Massage Therapist & Cosmetologist
Duties: Performed various modalities including Swedish, Deep Tissue, Reflexology, Aromatherapy and Hot Stone Massage; kept up-to-date SOAP charting on each client, file client documents, scheduled appointments, confirmed appointments, receiving payments and writing receipts, performed manicures and pedicures. Clerical/Receptionist 25% office work time.
Inches – A – Weigh
Jackson, Mississippi November 2003-February 2004
Massage Therapist
Duties: Performed various modalities including Swedish, Deep Tissue, and Reflexology Massage in the fitness center setting; kept up-to-date SOAP charting on each client, file client documents, scheduled appointments, confirmed appointments, receiving payments and writing receipts, conducted stretching techniques post client workout. Clerical/Receptionist 25% office work time.
Kneaded Serenity
Jackson, Mississippi September 2003-December 2004
Massage Therapist
Duties: Performed various modalities including Swedish, Deep Tissue, Reflexology, Aromatherapy and Hot Stone Massage; kept up-to-date SOAP charting on each client, file client documents, scheduled appointments, and confirmed appointments, receiving payments and writing receipts. Clerical/Receptionist 25% office work time.
Image Plus Salon
Quitman, Mississippi March 1997-October 2000
Co-Owner/Cosmetologist
Duties: Oversee day-to-day operations as co-owner; answering phone and returning phone calls, scheduling appointments, receiving payments, make daily bank deposits, paying business expenses monthly, keeping inventory and ordering supplies monthly. Performed various duties as cosmetologist: cut & style hair, chemical treatments (color & perms), manicures, pedicures, basic facials and facial waxing. Clerical/Receptionist 25% office work time.
Riley Hospital Home Health Services
Quitman, Mississippi October 1990-December 1991
Nurses Aid
Duties: Provided basic health assistance for patients in their homes; including bathing, dressing, change bed linens, monitor medications, take vital signs and report to RN in charge of patient.
Archusa Convalescent Center
(Lakeside Living Center)
Quitman, Mississippi February 1988-October 1990
Duties: Worked closely with RN on shift to provide basic care daily to patients; including bathing, dressing, feeding, and basic vital signs, respiration rate, temperature and blood pressure.
SKILLS:
Microsoft Outlook
Microsoft Word
Excel
Power Point
Organizational Skills
Scheduling
Filing
Administrative/Receptionist
Accounts Receivable/Billing/Collections
Data Entry
Typing
HONORS/
ORGANIZATIONS: *American Massage Therapy Association
2003-2005
*President’s List
*Summa Cum Laude
REFERENCES: Pam Kelly
MS Division of Medicaid
***.*****@********.**.***
Tammy Duncan
Foxworth Chiropractic Clinic
******@*************.***
Angel Green
Southern Tire Mart Corporate Office
*****.*****@********.***
Contact this candidate