Dashawn Harris

Arlington, VA ***** • Home: 571-***-**** • Cell: 571-***-**** • ado3d9@r.postjobfree.com

Professional Summary

Talented professional with high level leadership qualities, ability to grasp concepts quickly and detail oriented. Composed persona known for having excellent drive.

Skills

Administrative

Customer service

Hardware support

Excel

Microsoft office

MS Office

Microsoft office suite

Microsoft outlook

PowerPoint

MS word

Written communication skills

Work History

Senior Hospitality Specialist, 07/2020 to Current

Vedder Price Law Firm – Ricoh Services

As a senior Hospitality specialist my daily activities included Operating MS Office, Email systems and Microsoft office.

I had to display above average technical and written communication skills while Perform basic technical software and hardware support for basic level escalations/tickets for users.

Ensure convenience copiers are working properly, checking for quality via daily inspections.

Maintains daily meter and service logs technical requests Answers attorney questions regarding status or feasibility of job requests.

Ensures upkeep of convenience copier areas by keeping neat and well stocked.

Understand and ability to operate wired and wireless networks.

Understanding of Ricoh Services Portfolio – Technology.

PM Manager, 10/2020 to 01/2021

Clarion Inn & Suites Miami International Airport

As a PM Manager it is my duty and responsibility for all hotel operations during night shift hours, focusing on Front Office operations, Night Audit, guest and hotel safety/security ensuring a professional and high quality service at all times.

I was also in charge of departments like Engineering, Food & Beverage, and Housekeeping.

Managing Over 40 employees.

Completing a turn around of hotel operations, Increasing weekly/scores but 20%

08/2019 to 08/2020

Carrabba's – Sweetwater, FL

Server/event service Enthusiastic and outgoing service lead proficient at building positive relationships with new and existing customers by offering superior customer service.

I constantly displayed enthusiasm and knowledge towards the Carrabba's menu and products.

Routinely support operations and Inventory management.

Assist in training employees when requested.

Properly servicing Banquet functions ..

Front Office Manager, 03/2020 to 03/2020

Trump National Doral – Miami

Resigned within two weeks due to Covid-19, As a hotel Front Office Manager I was tasked with making sure that the Front Office – the place where guests first come into contact with the hotel and staff – runs smoothly and effectively.

The Reservations Manager, the Chief Operator, Night Manager and the Service Manager all report to the Front Office Manager.

If the hotel has a front desk clerk, concierge, night auditors, doormen and security, these people all report to the Front Office Manager as well.

Tasks include, Managing/training staff, coordinating schedules, acting liaison between manager and staff.

Front Desk Agent, 03/2019 to 08/2019

Hilton Garden Inn – Tysons Corner, VA.

As a hotel front desk clerk, I was responsible for greeting guests in a courteous and professional manner.

I was responsible for call in and walk in reservations which include processing payment and safeguarding guest information.

I was in charge of coordinating services per guest requests to ensure a positive stay.

I had to maintain the front desk area in a clean professional manner, work collaboratively with other staff members in the hotel to ensure a safe, positive stay for the guests and assist others in maintaining the cleanliness of the property.

Front Desk Supervisor, 01/2018 to 12/2018

Homewood Suites – Rosslyn, VA

Served as a liaison to ensure the efficient and accurate execution of different stages of various administrative processes.

I coordinated meetings, appointments, and maintained calendars using Microsoft outlook.

Prepared a variety of material using Microsoft office suite including MS word, WordPerfect, PowerPoint, excel, management tracking systems, spreadsheets, graphics packages, and communications software.

Intern, 06/2016 to 08/2016

Courtyard by Marriott, Stafford/ Quantico

I Participated in a 10-week paid internship with Courtyard by Marriott.

This program exposed me to the Hotel Industry through hands on experience.

The general task for me during the program was focusing on Revenue Management, Hotel Management and Operations.

Before completing the program, each intern has to pass a pre, mid and final assessment that consist of a series of scenarios dealing with Hotel Operations.

I can strongly confirm that this program has helped me gain a huge amount of knowledge that will help me further my career in the hospitality industry.

Education

Graduate: Hospitality Management, 05/2017

James Madison University - Harrisonburg

Additional Information

Society/Clubs, Kappa Alpha Order Fraternity Initiated in Kappa Alpha in 2024.

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