Bill Moran, MHA

CIO/CTO/CISO

*** ****** *****

Altamonte Springs, Florida 32714

407-***-****

PROFESSIONAL COMITTMENT:

25+ years of ‘on-the-job’ work experiences, including the direct technical operations, running several small and large IT divisions/departments. It is my sincere commitment to be your next CIO/CTO/CISO by utilizing 25 years of practical IT experiences.

CORE PROFICENSIES:

Strategic Planning - C Level Engagements – Budget Management – Process Engineering – End User Training – Cyber Security – IT Governance – Performance Improvement – Team Building & Training – Quality Assurance – Report Automation – Risk Analysis & Mitigation – Disaster Recovery – Business Continuity – Enterprise wide solutions – Revenue Cycle IT Workflow & Design – Policy Regulation Compliance/HIPAA – Infrastructure Management – Project Direction/PMO – Multi Cloud Solutions/Services – ITiL v3 Foundation – Merge & Acquisitions – Leadership Development – IT Transformation/Transitioning – All MS solutions/O365 – Share/Drive – Telecom solutions – Population Health – Acute Care/Ambulatory IT Workflow Design, IoT, Splunk, Tableau,

PROFESSIONAL WORK SUMMARY:

Professional Services Consulting – IT Advisory Orlando Fla 01/’21 - Present

Full Sail University – Cyber-Security Professor Winter Park Fl 08/’21 - Present

World-Wide Technology – CTO/Chief Technology Advisor 10/’18 – 12/’20

Lincare Holdings Inc – SVP/CIO Clearwater Florida 07/’16 – 10/’18

The Brooklyn Hospital Center – SVP/CIO Brooklyn, NY 10/’12 – 06/’16

Dell Corporation – CTO/Sr. Healthcare Executive Dallas, TX 03/’10 – 10/’12

Wellmont Health System – SVP/CIO Kingsport, TN 06/’06 – 05/’10

Miami Children’s Hospital IT Director/CIO Miami, FL 02/’04 – 06/’06

State Street Bank & Trust Co – CTO Boston, MA 07/’90 – 11/’99

Merrill Lunch Financial Investment - IT Technical Audit Ops 01/’84 – 06/’90

EDUCATION:

Full Sail University – Adjunct Professor – teaching Cyber-Security to undergrad/grad’s – 09/’21

Vanderbilt University –Executive MHA Healthcare Administration 08/’10 Nashville, Tennessee.

Murray State University –Bachelor of Science in Business Administration 12/’83 Murray, Kentucky

SKILLS/CERTIFICATIONS/LICENSES:

PROFESSIONAL EXPERIENCE

Full Sail University –Winter Park, FL 08/’21 – Present

Full Sail University is a private for-profit university in Winter Park, Florida and is offering Information Technology track to undergraduates and graduates in the Cyber Security areas.

Cyber-Security - Dual Adjunct Instructor/Professor

Role/Responsibilities: Instruct undergraduate and graduate student in the knowledge and experience of Information Technology, specifically within the Cyber-security program/degrees.

I am a PT on-line/on-campus dual Adjunct Professor teaching Cyber Security course work to undergraduate students seeking Bachelor of Science within the Information Technology track under Cyber Security program/ Degrees.

I get to invest part of my week being a Professor for some of the most innovative and fascinating students in the world, those of Cyber Infrastructure technology.

I mentor students on their pathway to securing a degree in all aspects of security (cyber warfare, network security, application security, compliance policies & procedures, HIPAA, GRPD, PCI banking, fraud detection, risk mitigation, NIST framework, Mobile Development - (iOS and Android), IoT, infrastructure, servers, cloud, operating systems, networks, integration, and IT security, and much more.

IT Professional Service Consulting – Orlando, FL 01/’21 – Present Operating as an independent CIO (W2 or 1099’s) consultant, I conduct several highly complex IT back office operational project across the country in many industry verticals.

CIO/CTO (Chief Information/Technology Assignments)

Role/Responsibilities: During and Post Covid – conducting several security and safety initiatives/projects, such as Mass-fever screening, thermal screening, or tele-health projects, for stand-a-lone hospitals, as well as large hospitals/health systems.

Perform multi-cloud and Data Center assessment

Implementing Project Management Office (PMO)

Setting up a Data retention policy

Constructing a Data Warehousing

Working on security projects

Evaluating and upgrading Network infrastructure activities.

World-Wide Technologies – St. Louis, MO 10/’18 – 12/’20

WWT is one of the world’s largest Systems Integrator (SI) providing back office IT operations, such as Network Infrastructure modernization, multi-cloud, security transformation, and digital build/services. WWT is a $13 Billion organization, with 6,000 employees and over 1,000 customers around the global, including 250 healthcare hospitals/systems.

CTO (Chief Technology Advisor)

Role/Responsibilities: Brought into build up a ‘Healthcare vertical’ practice, by introducing providers & healthcare systems to the complexity of back-office IT operations that is required to stabilize their IT environment. Specializing in Data Center infrastructure modernization/builds, Security Stabilization, digital transformation platforms, next generation IT solutions (ML, AI, BI)

Work with leading cloud providers (Azure, AWS, Google Health) to develop cloud based solutions/platforms from design to implementation – I often was the senior architect for our healthcare clients (130)

Be the voice of technical reason for hospital/administration/ leadership teams when discussing digital transformation

Led the tech-stack discussion and provided sound recommendations on getting hospitals from point A to Z.

Be the face of healthcare for WWT and grow new business opportunities

Led several critical clinical Covid-19 initiatives, such as Mass Fever Screening, In-room patient monitoring, Tele-health discussions from the ground floor to the executive board room

Worked closely with all the leading healthcare systems across the country (HCA, Ascension Health, Common-Spirit, Kaiser Health, Catholic Health, St. Jude’s Research, WellStar, and many more).

Lincare Holdings Inc – Clearwater Florida 08/’16 – 10/’18

Lincare Holdings is the leading provider within the DME space. With over 12,000 employees, and revenue exceeding 2.5 billion, and over 1,000 locations/centers throughout the US, including 55 billing offices, 26 pharmacies, 1,100 respiratory therapists, and 1.2 million unique patients under services, including nearly 100,000 patient visits every month. I was hired as the CIO to lead a major technical transformation. .

SVP/CIO & HIPAA Security Officer

Role/Responsibilities Full leadership responsibilities of over 400+ FTE IT staff, consultants, contractors, including a management responsibility of 22 highly-talented and dedicated leaders (CISO, CTO, VP, AVP, Directors, Manager levels)

Introduced a new Technology Transformation Plan (TTP) to my CEO/leadership and began implementing it in Nov ’16.

Strengths: ability to lead face-to-face executive meetings, boardroom settings, and senior vendor management – through oral and written communications, including providing substantive narrative on key end user director-level, VP deliverables, as well as key metrics/ dashboard throughout a newly created state-of-art new data warehouse strategy (AWS, MS Azure) that I chaired with the CEO, utilizing SQL/.NET platform, utilizing Tableau analytics/reporting

My management style is to adhere to a flexible thought leadership approach of willingness to actively LISTEN first to others regarding input and feedback, LEARN second, and TEACH third. A genuine, openness management style to partnership

Developed organizational ‘trust’, created org templates for IT risk prevention, created new change management tools (ITIL)

Created a technology transformation strategy – through new next gen solutions (SIP/technology, mobile device mgmt (MDM), security solutions, Oracle Order Entry (OE) mgmt, billing solutions (IMBi platform), and AI/BI analytics.

Followed App dev SDLC for Agile and waterfall methodologies – for large coding/development operations (65 FTEs)

Lead new IT government CMS (Medicare) program for Prior-Auth, mapping claims mgmt requirements

Built (coded) next gen order management software (Oracle/LITE), as well as maintained legacy IBMi billing software.

Build from ground up a new PMO program (SCRUM) with high visibility and positive endorsement from all management

Introduce a new HIPAA security program – including Cyber-security tracking tools, PCI compliant, SOC2, COBIT, NIST and fully compliant SOX programs. Hired a new CISO and managed external security program.

Heavy experience with core enterprise infrastructure and security-supported technologies, including data protection elements, such as DLP, tokenization, or encryption, perimeter protection, such as firewalls or WAF, SIEMs, IPS/IDS, managed security services, and Cloud service security fully compliant ‘internal and external’ audits (including Deloitte, EY), as well as passing with high grade from German parent company Linde

Created departmental product and technology roadmaps, by delivering and monitored appropriate metrics to ensure goals were met. Results included improving operations using best practices, updating systems to current releases, and improving employee skills through training and lab work.

Conducted regular weekly reviews with key departmental management and provided updates regarding technology adoption progress. Users adopted 40% more of the tools they had already purchased but had not used.

Extensive experience in alignment with business and agile executions most recently with finance applications such as Thompson Reuters Elite GL and Reporting.

Thorough and multitier security model of micro-segmentation, interior and perimeter firewalls, as well as end point logging to SIEM for SOC analysis.

Implemented new ERP (Oracle) system – full HR suite, including CRM solutions

The Brooklyn Hospital Center – Brooklyn, NY 10/’12 – 07/’16

As part of New York-Presbyterian health system, TBHC is a 464 bed acute-care community-based hospital, $850 million in operating revenue, with sub-specialty services throughout.10 ambulatory clinics, two urgent care facilities, as well as a leading medical academic center.

SVP/Chief Information Officer

Role/Responsibilities: Was brought in by the CEO, to completely revamp the hospital’s IT infrastructure as well as stabilize their EMR (Sunrise) from top to bottom. Brought hospital through MU1 & MU2 stages, achieved ARRA stage 6, completed ICD-10 initiatives, successfully evaluated ambulatory HER new direction (EPIC CONNECT), honored in July 2014 as Best Hospital IT department, restored technical confidence and reputation throughout the Brooklyn hospital community.

Report into the CEO – work performance evaluation - Highly Exceeding”

Developed board-approved – 3-year IT strategic roadmap

Created Innovation Center – “Health Situation Room” – Jan ‘13

Maintained tight fiscal responsibilities managing $35 mil ops/cap P&L – with on-target, under budget numbers consistently

Developed and introduced new PMO (Project Mgmt. Office) into the hospital - Oct ‘10

Proficient in Eagle (Reg/Sch/billing), Lawson, and Allscripts SCM

Developed Physician & Nursing technology strategies, including ACO, and then implemented them – November ‘12

Implemented Dentrix software technology strategies including imaging and replaced all hardware

Built new state-of-the-art 4000 sq.-foot Data Center, and virtualized 64 applications, and 84 servers.

Created new IT Governance structure/committee throughout the hospital – Oct ‘12

Upgrading new wireless connection solution (Cisco, Aruba) throughout the hospital – huge employee satisfaction Jan.‘15

Completely turned around EMR adoption – increased approval/rating from 34% to 92% (Allscripts/Eclipse Sunrise platform)

Introduced new BYOD strategy for telecom device MDM platform

Implemented PCMH (NCQA standards) level 3 quality measure at all of our ambulatory clinics – Sept ‘14

Implemented/installed EHR solution (EPIC Connect, and SCM) in 10 clinics – with very positive Physician satisfaction outcomes

Assisted physician office population health (EPIC) into hospital by integrating community technologies into our hospital (DB Motion)

Implemented Patient Portal, Board Portal, and a Physician Portal (EPIC)– huge satisfaction

Increased staff satisfaction, implemented several new (24) software packages, and upgraded every software in the hospital

Built a new team with high degrees of proficiencies -leading large division(s) IT initiatives (125 FTE’s/staff)

Establish weekly change control disciplines, and leverages ITIL service design methodology

Present to the hospital board monthly, including IT project governance. Architected and lead the deployment of over $6M in technology transformation beginning 2013 andw continued into 2016.

Extensive experience with Carefusion, PACS, Philips, GE, - biomedical and department applications.

High performance and converged data center compute platform termed Flex Pod consisting of VMwarew vSphere, Cisco UCS blades, Cisco Nexus 5K SAN and NetApp data protected storage (Snap Mirror).

Scalable data center based on Emerson Liebert Smart Rows, PODS, which provide self-contained power andw environment services in an engineered cabinet row.

Orchestrated Information Security program, recognized as “greatly improved” by Board of Directors.

Dell Corporation – Dallas, TX 04/’10 – 10/’12

A publicly held company, that went through a transition over to private equity. Lead services: Technical consulting/professional services, implemented infrastructure (Data Center) solutions, virtualization and cloud computing.

Sr. Healthcare Practice Executive (CIO)

Responsibilities: I was hired to lead the North America infrastructure business units. This included professional and consulting services in support of hybrid and cloud solutions. This included connecting several thought-leaders within Perot/Dell services with leading health systems CEO’s/COO’s/CFO’s by outlining state-of-art infrastructure strategies that made them more efficient and productive.

Enterprise-wide end-to-end infrastructure strategies: VDI, firewall, disaster recovery/business continuity (DR/BC), HIPAA security, staff augmentation, CIO engagements.

Was responsible for one of their largest cloud solution acquisition,, and lead technical architect/designer

Assisted in the creation of Dell’s new Population Health strategy

CIO technical transitional services – act as interim CIO where needed/required

Built Technical help desk services (EPIC, Meditech) to support clients utilizing these EMR’s

Assigned to New York Presbyterian to lead the technical transition assessment project

Created a Technical Systems evaluations tool/template and presented to executive teams at NYP (CEO, CFO, COO)

Evaluated several large healthcare systems ‘Network and Security’ platforms through consulting services

Conducted several Disaster Recovery and Business Continuity Assessment

Conducted several IT HIPAA Assessments, including SOX, SOC2, and Gap Analysis reviews

Oversees team responsible for migration from legacy systems to more current technology

Lead and support large-scale projects incorporating a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives.

Provide leadership to a team responsible for visualization and storage technologies

Provide the process, structure, and tools for project management and program management across the Dell platform

Develop and implement PMO processes and policies, directing PMO staff, and working with other department leaders to define, prioritize, and develop projects and programs.

Facilitate timelines, dashboards and financial benchmarks for each initiative to keep executive leaders current on progress and potential red flags.

Develop a feedback mechanism to facilitate open discussions of client improvement opportunities

Oversee the technology infrastructure (network and computer systems) within Dell to ensure optimal performance, including local and wide area connectivity and remote access at client sites

Wellmont Health System – Kingsport, TN 06/’06 – 04/’10

A 10 hospital health system including 64 ambulatory clinics, 1500 bed health system across three state lines, with 7000 employee, and $1.2b+ annual revenue. A level one Trauma center, national leading cancer center, newly built ER (Bristol Regional), WHS was the healthcare provider of choice throughout the southeast region of the state of Tennessee, Virginia, Kentucky, and North Carolina.

.SVP/Chief Information Officer

Role/Responsibilities included the corporate management of Wellmont’s Health System "IT division" (285 FTE's) and the day-to-day IT operations, including inpatient and outpatient ambulatory IT services. Managed a $205 mil annual IT budget.

My strength is around increasing Physician technology adoption – showing Physicians the advantages of software/technology solutions such as: physician portal upgrades, unified communications, e-signature, unified communications, clinical documentation (CDI), and Physician single sign-on solutions.

Developed 3-Year IT strategic plan, and created several IT industry leading SLA metrics – Gartner, KLAS best practices

Developed numerous operational work plans - Advanced experience in clinical and technical installations with various leading vendors: Cerner, EPIC, McKesson, AGFA, GE, etc.

Created new IT Policies and Procedures Manual for all 10 hospitals

Tripled software installs (63 applications) from previous year and lead many product selections through implementation such as new surgical/trauma/Lab/Radiology/PACs/ED/financial, rev cycle, as well as new system wide EHR (Relay Health).

Upgraded core HIS (McKesson STAR) platforms including transition from Star to Horizon and became key site for vendor

Successfully evaluated and purchased ambulatory licensing contract for EPIC Connect out into 64 clinics

Upgraded three data centers (Tier 4 standard), including the upgrade to SAN storage, backup, and telecom equipment

Conducted and documented system wide hardware & desktop inventory for all 10 facilities

Increased staff by 40 FTE’s, realigned department, aligned pay structure to meet industry standards, hired five IT Site Directors/CIO’s at larger facilities (400+ bed hospitals), and improved user community satisfaction/perception of IT from 46% up to 92% approval rating (1200 surveyed) and increased training (user community and IT staff)

Recognized for several software/service awards - Kronos Workforce Central (Best Practice Award/Sept ’08), EMR Chairman’s VIP customer award Nov ’08, voted by Cisco as having one of the top 10% network designs across the country, EMC (Storage) Award – June ’08 received the only small market award for tier 4 storage strategy

Reduced annual IT operating budget from $57mil down to $40 mil by consolidating apps/services/staff, and reduced capital budget by 30% from previous year, and transitioned outsourced clinical and business analysts back in-house.

Miami Children’s Hospital - Miami, FL 02/’04 – 06/’06

A 235 licenses bed Pediatric/Children’s Hospital – internationally known and world-renowned pediatric facility.

McKesson Outsourced CIO/IT Director

Role/Responsibilities: I was brought in by McKesson to assist with the transition outsourcing contract/services – including technical & EMR application services throughout the hospital-managed service agreement - full deployment of IT operation Services (125 FTE’s).

Introduced (principal builder) MCH IT strategic plan, while improving the quality and hospital satisfaction

Implemented a new executive (C-suite) state of the art – smart room (i.e. video conferencing’ room).

Increased wireless hotspots throughout the hospital, and implement Cisco networking system monitoring/performance

Tripled unified communication devices – through Nortel networks PRI Vo/IP phone systems (Trio’s, and Blackberry)

Upgrade security system - Symantec Anti-Virus managed server design

Upgrade core HIS (McKesson series, and migrated to the Star platform), HR/Payroll applications (Lawson suite)

Introduced new IT Project Management Office (PMO) concept for more cost efficiencies

Conducted several software/hardware assessments: Successfully installed several clinical applications - Eclipsys nursing documentation, GE PACs/ anesthesia app, Cerner RIS upgrade, and new medical records install (HPF/HBF)

Introduced new Technology increased software/hardware adoption amongst user community

Complete Redesign (major overhaul) of network infrastructure - experienced in Microsoft Windows-all operating systems, MS Office, Visio, NT, Server 2000 including Active Directory and Windows networking protocols. Introduced VMware and transitioned 24 physician servers to VM environment. Introduced EMC storage solution (Centera)..

Network Plus+

Multi-Cloud (AWS, Azure, Google Health)

VMware ODA

MCSE certification

Cisco Networking Design

Data Center Infrastructure design

Disaster Recovery co-location

Backup Extender/Networker

PMP & Program certified

EMR’s (Epic, Cerner, Meditech, Sunrise)

DSRIP Board – chairperson exp

Health Information Exchange (HIE) exp

Infor Tech Infrastructure Library (ITIL)

MCITP – server administrator

Cyber Security/HIPAA certified

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