Senior Business Analyst

317-***-**** * S Tocovi Ct, Brownsburg, IN ***** *******@*****.***

Objective: To obtain a part-time, remote (work from home), position where I can utilize my systems’ management, troubleshooting, communication, writing, social media and customer service skills as the business requires.

Education: Facebook Live Training Conference, Anaheim, California

Skills for creating quality Facebook lives on both business and group pages within Facebook, July 2018

Retail Marketing Academy, Webinars

Creating automated marketing funnels powered by Facebook and Instagram Ads, June 2017

Business Processes for Analysts, Parsippany, NJ

Studied skills and techniques to improve the life cycle development of systems. Topics included requirements gathering, scope management, use cases, and process flows. June 2007

Mercury Interactive, Boston, MA

WinRunner 7.6, June 2004

American Management Association, New York, NY

Step-Up Skills for Non-Managers, June 2003

The Business System Development Process (SDLC), October 2000

Learning Tree, New York, NY

Roles, Responsibilities and Processes of the Business Analyst, July 2003

Identifying and Confirming User Requirements, September 2001

JDA Focus Conference

May 2003, Orlando, FL

April 2002, Las Vegas, NV

Comp-U-Learn, Edison, NJ, February 1999 – October 1999

Networking Concepts, Oracle, Visual Basic (VB)/Power Builder (PB), Developer/2000, Business Modeling, UNIX, C and Web Publishing with HTML.

The Academy of Professional Development, Edison, NJ, 1995

Developed intense office management skills and certified in office computer programs (Windows 2000, MS Excel, MS Word, Visio, Power Point, Access, Lotus Notes, & Microsoft Outlook)

Case Western Reserve University, Cleveland, OH, August 1990 – May 1993

Majored in Pre-Medicine/Biology with a minor in Accounting

Experience:

03/16 – 01/21 Boutique Owner: Brownsburg, IN

Small Business Owner: Developed and maintained website and .com, created and maintained social media accounts via these various platforms including: Business and Group Pages on Facebook, Instagram, Twitter, Pinterest, YouTube, Twitch and Tik Tok. Managed store operations, financials, ordering, marketing and promotions, inventory tracking, sales in-store, online, and via Facebook and Instagram lives, product photography, modeling in photo shoots, attending events, and customer and vendor relationships.

02/06 – 02/16 RCI: Edison, NJ & Carmel, IN

Senior Business Analyst: Analyze the current workflows of the various department’s system. Document all current processes, create vision documents for the objective and scope of each project, document business requirements, create process flows, create and maintain use case surveys accordingly and functional specifications for the future processes. Hold business meetings with the business sponsors, affiliates and end users for documentation review and approval. Maintain Project plan, write test cases, prepare data sets, perform testing, train the end users and prepare training documentation. Assisted in the development of financial systems, Platinum rewards, transparency of trading power for both weeks and points owners, extending deposits, advanced deposit process with trading power transparency for affiliates including Disney, guest certificate upgrades, and worked with third party vendor to transition to a new system for our Premiere/VIP Clubs internal team members.

06/05 – 02/06 Aerosoles: Edison, NJ

Application Analyst/Project Lead: Analyze the current workflow of the Production Department on the AS400/GEAC system. Document all current processes, document business requirements and functional specifications for the future process. Hold business meetings with the business sponsors and end users for documentation review and approval. Maintain Project plan, write test cases, prepare data sets, perform testing, train the end users and prepare training documentation. Also involved in EDI transmission to agents and daily trouble shooting of the AS400/GEAC system.

12/04 – 06/05 AIG: Jersey City, NJ

Senior Business Systems Analyst – Information Systems Group, Domestic Brokerage Group: Responsible for gathering, documenting and analyzing detailed business requirements and specifications from our business partners and work with the development team and other IT members throughout the project life cycle to ensure that all specifications are met. Also participate in the development of the project scope, interviewing business partners utilizing techniques such as questionnaires, prototyping,. storyboarding, developing functional and non-functional process flows, use cases, and database modeling. Strong knowledge of applicable methodologies, tools, standards, and procedures.

5/00 – 12/04 Footstar Corporation: Mahwah, NJ

Systems Manager – All Systems: Responsible for managing the systems analyst team, performance reviews, budget, allocating resources, project planning, scope and approach, and developing test plans. Report directly to the CIO for progress on resource allocations, budgets and timelines. Ability to manage several large projects at one time as well as resources. Excellent presentation, communication, and organizational skills.

Senior Business/Systems Analyst - Pricing and Procurement Systems: Responsible for developing documentation for all IS projects including Scope & Approach, Business Requirements, Data-Flows for current and future processes, Gap Analysis to better determine the company’s Return on Investment (ROI) for each initiative. Perform DEV & QA testing, document testing scripts, end user acceptance testing, quality assurance testing, training, ‘post go live’ support for each system developed, and maintain issues log for future enhancements and/or business request changes.

Successfully developed and deployed the following:

‘Star Replenishment,’ a forecasting and distribution/replenishment system

‘StarQuest,’ a system for inventory tracking from Distribution Center’s to the Poolpoints to each store

‘PRIMO,’ a corporate Pricing and Promotional Event system which works in conjunction with STS, WIN/DSS, and individual landlord register systems,

‘Vendor Ship,’ corporate system for all drop shipments – factory to store

‘MIDAS,’ a financial system for DC receipt adjustments to make vendor payments more timely and accurate within the Lawson system,

‘Blue Cherry,’ a system for new business ventures in Wholesale

Expertise in all of the above mentioned systems as well as JDA/ODBMS, MCA, Retail Stock Ledger (RSL), Product Management, AS400/POMS, Vendor Managed Inventory (VMI), STS, and Lawson

11/99 – 5/00 FAO Schwarz: New York, NY

Point of Sale (POS) Manager: Responsible for all register software and hardware problems for all 42 stores. Supervisor of new store openings and training of staff members on the POS system. Responsible for all help desk issues, payroll, transmitting price changes, polling, software installs and upgrades at each store.

08/97 – 11/99 Wakefern Food Corporation

Edison, NJ Office

Support Center Specialist: Troubleshoot and resolve issues relating to computer systems at the store and corporate level including: satellite, network, PC support, POS system, mainframe, Time and Attendance, shelf price audit, EPS, LMA, COPS, STRATUS, RS6000/F40 risk, direct store delivery (telxons), computer generated ordering, and pharmacy.

Elizabeth, NJ Office

Price Plus Coordinator: Extensive use of FoxPro and Rapid, entering price plus submissions, maintaining and approving weekly and monthly offers set-up at division level, conduct weekly SAM uploads into FoxPro, proofing all price plus advertisements, updating weekly coupon reports, responsible for Catalina coupons, working directly with each division to assure accuracy of offers submitted, entering final promotion figures, and assisting stores with price plus offers and Catalina coupon issues.

References Available Upon Request

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