STACEY A. PARENT

S

** **** **. *********, *.H. *3261

603-***-****

ado347@r.postjobfree.com

Qualifications: Results-driven claims specialist and customer service manager with over 20+ years of successful sales and supervision experience. Exceptional communications skills; able to develop strong business relationships with co-workers and clients. Demonstrates history of successfully building, motivating, and leading professional teams to exceed goals and beat deadlines. Strategic thinker with excellent management skills. Expert in developing human assets and encouraging employees to assume higher levels of responsibilities. Exceptional listening skills. Good written and verbal communication skills. Ability to work as either a group organizer or as an integral element of a team. Exceptional at building strong relationships with clients and co- workers. Excellent at providing reliable and prompt customer service to clients to meet their needs and future goals.

WORK EXPERIENCE

Claims Specialist

03/2009 to 06/2020

Social Security Administration

Concord N.H.

Responsible for providing exceptional customer service to all clients applying for benefits with the Social Security Administration. Responsible for knowing and understanding all of the federal procedures, rules, and regulations for Retirement, Disability, and Supplemental Security Income programs. Extensive knowledge in all aspects of these programs as required to assist individuals for applying and maintaining eligibility for the benefit programs. Responsible for taking applications from clients for every program which is offered through Social Security. Ensuring clients are eligible for the programs in which they were applying for. Responsible for explaining the federal regulations to clients so they understood the rules for the programs in "plain language". Responsible for completing annual redeterminations for clients receiving benefits under the Supplemental Security Income program. Responsible for verifying income, resources, and living arrangements for clients who initially are applying and already receiving benefits under the SSI program. Responsible for an alpha breakdown unit of about 500 clients receiving SSI. Responsible for making changes to clients records when changes were reported and sometimes having to make contact with clients to have them provide additional proofs based on the changes that were reported. Responsible for calculating SSI payments based on many different factors to ensure clients were receiving the maximum amount of benefit money that they were eligible for based on household situation, number of children under age 18, income, resources, and living arrangements. Responsible for conducting non-medical appeal related interviews in which clients appealed some aspect of non-medical related decisions. Responsible for adjudicating Retirement, Disability, and SSI applications. Responsible for adjudicating non-medical appeals, Auxillary Child Benefits, Child in Care Benefits, Spousal Benefits, Widows, and Widowers Benefits. Ensuring applicants were made aware of any and all potential benefits they may be entitled to. Responsible for verifying documents such as Citizenship, Passports, Drivers Licenses, Marriage Certificates, Birth Certificates, and Divorce Decrees. Responsible for answering the general telephone line in which clients would call in with questions, changes, scheduling appointments, and various other issues clients would be calling about. Responsible for researching issues and returning calls to clients once the research was complete. Responsible for working closely with other agencies such as DHHS, Child Support Divisions, Fee and Non-Fee Representative Payee Organizations, Institutions for the Disabled, Senators offices, Attorneys and Non-Attorneys Representatives, and various other agencies that dealt directly on behalf of clients, recipients, and applicants. Responsible for conducting fraud investigations and passing along referrals to the internal fraud department to look into these cases in which they would determine if fraudulent activity warranted contacting the Department of Justice to prosecute these cases. Responsible for completing online trainings, bi-weekly trainings, and mandatory annual trainings to maintain federal service related clearance. Teller Manager

08/2007 to 03/2009

TD Bank

Manchester N.H.

Responsible for the day to day operations of the branch teller line of 6-7 employees. During peak months responsible for hiring temporary tellers depending on the need for additional tellers. Responsible for hiring and firing teller employees. Responsible for ordering cash to ensure the branch had enough cash on hand to meet the needs of the clients. Responsible for shipping out cash to ensure the branch was compliant with federal banking standards. Responsible for selling bank products such as checking, savings, money market accounts. Responsible for selling other bank products such as home equity loans, home equity lines of credit, IRA’s, CD’s, and other investment products to new and existing customers. Responsible for opening and closing the bank branch on a daily basis. Responsible for completing and providing 6 month and annual reviews to all tellers. Responsible for setting product goals and ensuring these goals were met weekly, monthly, and annually by all tellers. Responsible for attending weekly meetings with the Assistant and Branch Manager to go over goals, bank procedures, and other matters that needed to be discussed and reviewed. Responsible for attending Teller Manager meetings held at different locations to go over new and existing bank products, training techniques, and banking operations. Responsible for auditing tellers to ensure their cash on hand balanced based on the bank program used to determine the transaction history of each teller. Responsible for training all tellers in day to day operations, federal banking regulations, and various other procedures to ensure tellers were compliant with all banking policies and procedures. Responsible for daily, weekly, and monthly schedules to ensure the bank had enough coverage during normal business hours.

Assistant Branch Manager

08/2004 to 07/2007

Citizens Bank

Concord N.H.

Managed all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operational losses. Deploy resources to optimize individual and team performance. Responsible for bank compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Helps the manager create and manage to branch business plan. Represents bank in local community organizations. Coaches and trains all bank personnel.

Retail Store Manager

12/1995 to 04/2004

Claires Boutique

Salem N.H.

Oversee day to day operations of a top 100 store. Ensure corporate profits were met. Establishing and improving customer relationships by using advances sales techniques and extensive knowledge of the industry. Outstanding experience in building, developing, and managing a network of diverse clientele and employees. Grew store to gain almost $200 thousand increase over last years sales. Excelled with minimal supervision, maintaining strong commitment to company and colleagues. Provided technical support and training to all employees. Installed and inventory result extremely below company goal. Maintained a strong staff with little to no turnover. SKILLS

Quickbooks - 5 years

MS Word and Excel - 10+ years

Windows Applications - 10+ years

The Work Number - 10+ years

U.S. Treasury Website - 10+ years

EDUCATION

Pittsfield High School

High school or equivalent

College Prep courses

Pittsfield N.H.

08/1990 to 06/1994

Saint Anselm College

Criminal Justice

Manchester N.H.

08/1994 to 12/1995

New Hampshire Technical Institute

Accounting and Business Management

Concord N.H.

12/1995 to 05/1997

ADDITIONAL INFORMATION

BBB Training- Certification

Behavioral Interviewing Training

World Class Leadership Series

Phishing and Scamming Online Training

Preventing Government Fraud Training

Various Federal Government Regulations Trainings

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