Property Manager Maintenance Technician
Resume:
Alicia Y. White
Email: ado2z2@r.postjobfree.com
Memphis, TN 38128
PROPERTY MANAGEMENT QUALIFICATIONS
Established a 25+ year residential multi-site property management record including a proven ability to negotiate and coordinate professional management, maintenance, and upkeep of facilities. Have strong skills for increasing the cash flow, income, and value of a residential real estate portfolio. Recognized by managers and clients in all positions for: (A) Attention to detail, (B) Professional manner with customers, (C) Resourcefulness and ingenuity, and (D) for ability to coordinate simultaneous projects on short deadlines.
Strengths
• Determining occupancy/operational goals and developing plans-of-attack utilizing support personnel to ensure attainment of aggressive lease-up/occupancy goals.
• Interacting with executive management to determine short and long range goals for multi-site properties (construction, remodeling, budgeting, property sell-off, or acquisition) and structuring plans to ensure continuous corporate growth.
• Supervising all contractual and financial documentation, record keeping, tax credits, and budgeting including security deposits, credit applications, lease agreements, bank deposits, occupancy reports, purchase orders, etc.
• Directing computer automation, accounting, construction, renovation, and business office conversions.
EXPERIENCE
LEDIC PROPERTY MANAGEMENT 9/86-7/04
Graceland Manor
Colonial House
The Loft
Southwick Townhomes
River Grove
Stone Gate
French Village
Property Manager Responsible for ensuring that the residents as well as applicants receive prompt, efficient courteous and quality service. In order to execute this responsibility, I supervise the general administration and physical operation of the Property. I provided direction to and assurance that the rental program is properly executed; assure the provision and maintenance of efficient mechanical operations, and adequate maintenance of buildings and equipment; be responsible for the employment of qualified and competent personnel, and the establishment of good resident relations. Act as property liaison with local city housing administration for this Tax Credits. Control all aspects of daily operation including daily/monthly reports, posting cash receipt journals, and periodic governmental reports. Use executive communication skills to provide solutions to concerns of clients.
Prepare marketing and communications materials.
Utilize effective customer relations while maintaining proper control.
Maintain both employees and tenants files; responsible for accounts receivables.
Develop and implement daily, weekly, and monthly event plans to maintain and improve resident morale.
Insuring that the tenant file system is kept according to HUD, state Housing Finance Agency, other regulatory body including all necessary documents; i.e. lease, application, work orders, certification, employment and income verification and re-certification.
Rent collections, daily bank deposits.
Timely eviction filing and processing of move outs.
Hired, supervised, managed, directed, and trained employees; designed and implemented marketing strategies to increase sales.
Multi-South Property Management, Memphis, TN 7/04 - 3/15
French Village
Idle wood Apartments
Beverly Hills Apartments & Whitehaven View
Alicia Y. White (Continued)
Property Manager Overall responsible for the performance, the well-being of the residents, and the success of our employees.
• Responsible for all staff management activities including hiring, training, employee development as well as creating and maintaining a highly-positive and dynamic work environment.
• Analyze property performance and provide feedback, guidance, training and encouragement in order to impact results.
• Review and prepare yearly budget, analyze monthly financials, and write variance reports for positive/negative variances for each line item.
• Make recommendations of any capital improvements needed
• Achieves sales goals by strategic plans and reviews; preparing and completing action plans
• Implementing customer-service standards; resolving problems; completing audits; identifying the market trends
• Updates job knowledge by participating in educational opportunities; reading professional publications; personal.
• Maintain accurate communication with owners on a regular basis. Guided and directed all operations including sales, marketing budgeting, accounting, resident relations. Hired, supervised, managed, directed, and trained employees; designed and implemented marketing strategies to increase sales.
• Provided leadership and direction to staff which included a Property Manager, Assistant Property Manager, Maintenance Supervisor, Maintenance Technician, and groundskeepers.
• Controlled all marketing, accounting (budgeting, tax credit documentation, capital planning, NSF Collection Program, and purchasing) tenant relations, construction, lease renewals, remodeling, maintenance, and corporate reporting.
• Successful in achieving: - Occupancy above (95%) - Positive NOI - Cost/budget reductions
EDUCATION
Bartlett High School, Memphis TN
General Studies, Diploma 1979
Training: Tennessee Dept. Housing - Low Income Tax Credit, 1997-2014 Compliance Training, Low Income Tax Credit Certified. Notary of Shelby County, TN
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