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Front office executives

Location:
Ahmedabad, Gujarat, India
Posted:
October 18, 2021

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Resume:

RAHUL PADVI

PROFILE

Senior executive *+ years of experience with hotel and restaurant industry to be seeking to obtain a position as front office management and guest management in an elegant, apparent company where I can use my skill as a team leader and staff trainer to increase guest satisfaction, service excellence, and revenue.

WORK EXPERIANCE

SENIOR FRONT OFFICE EXECUTIVE

BARBEQUE NATION NOVEMBER 2018 – PRESENT PUNE, INDIA

• Receiving Reservation Request through various means like telephone, fax, e-mail, website, sales representative or central reservation department.

• Processing reservation request received from all means of the hotel property management system.

• Depending upon the availability of desired restaurant type and projected sales during and around the requested booking dates, the reservation request may be confirmed, waitlisted or denied. Updating the booking availability status after each reservation transaction, i.e, after each confirmation, amendment and cancelation.

• Maintaining and updating reservation records to reflect accurate information about corporate with corporate offers status.

• Preparing reservation reports for the management Organizes special functions as directed by management.

• Handling the training department which including food and beverage, front office, online food delivers application and services, housekeeping. And resolving issues/problems and coach and counsel the front desk team members to ensure a quality operation.

• Courteously and accurately answering inquiries from potential guests and accepts restaurants reservations, and in-person inquiries regarding reservations, restaurants information and guest concerns. telephone etiquette standards

• Using suggestive selling techniques to sell booking of our outlet bases, increase occupancy and revenue.

• Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

• Work closely with the food and beverage department and housekeeping, maintenance department to improve guest services & foster cross departmental communication and Act as manager on duty for the restaurant in the absence of the manager or business manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. FOOD AND BEVERAGE SUPERVISOR

BARBEQUE VILLA JUNE - NOVEMBER 2018 PUNE,INDIA

• Pre-opening multitasking supervisor as front office department that is great learning and giving knowledge project in Pune, barbeque villa that concept base

• restaurant Courteously opened and accurately in the month answering of April inquiries from potential guest and accept restaurant reservation, and in-person inquiries regarding reservation party

• organizing, Providing handful restaurant training information to the new and staff guest in the concerns restaurant ensuring the service

• standard Managing to the be opening maintained and closing duties of cashiering, restocking item, ordering

• • • ingredients Managing Consistently Delivered an and adhered exceptional co-ordinating to quality level with of expectation service bar man to inventory each and anticipating customer of alcohol. by guest listening service to needs concerns and answering question.

PERSONAL INFORMATION

https://join.skype.com/invite/u6

Mu3LtRoUfO

NATIONALITY

INDIAN

RELOCATION

READY TO RELOCAT ANYWHERE

IN ABROAD

MANAGEMENT SKILL

FRONT OFFICE MANAGEMENT

HOUSEKEEPING MANAGEMENT

FOOD & BEVERAGE MANAGMENT

VENDOR INTERACTION

POLICY & PROCEDUR ADHERENCE

ANALYTICAL SKILL

COURTEOUS CUSTOMER SERVICE

TEAM BULIDING

SOFT & DIGITAL SKILL

Microsoft office

POS Application

ALTUS Software

IDS FORTUNE NEXT6.5

STRENGTHS

Hardworking

Multitasking Capabilities

Effective Communication

Porfessionalism

Organizastion abilities

Stamin to able stand long perior

ado2yx@r.postjobfree.com

+918*********

082********

www.linkedin.com/in/Rpadvi18

https://www.instagram.com/rahul.

18591/

== Sr FOOD & BEVERAGE ASSOCIATE

SAYAJI HOTELS AGUEST 2015-JANUARY 2018 KOLHAPUR, INDIA

• Participates in the day-to-day operations of the restaurant submit in all aspects of service to guests. Displays a professional, friendly, hospitable, and welcoming demeanour

• Is able to accommodate guests' requests to the best of his/her ability making the guest feel comfortable

• Provides expert information on all menus and suggestively sells/upsells

• Receives and enters guest orders accurately

• Provides level of service consistent with established standards in every aspect

• Follows up with guests regarding any service issues; reports any and all guest concerns to the manager on duty

• Maintains a strong sense of urgency and the ability to multi-task

• Delivers and para-phrases exact items ordered

• Clears items off table as needed

• Provides additional services / answers requested by the guest

• Completes assigned side-work including set up, break down, cleaning and restocking

• Communicates errors to manager / kitchen as needed

• Fully trained in cash handling procedures: cash drops, end of shift reports, etc.

• Performs other duties as requested by manager

• Received training on corporate level with coordinating HR, FRONT OFFICE, HOUSEKEEPING, FOOD AND BEVERAGE department to the full feel their customer need and demand, PERSONAL EFFECTIVE GROWTH STRATEGY (PGE’S). EDUCATION 07/2013, INDIA

Bachalore of sicence in hotel management (BHM),pune university. 05/2010, INDIA

Diploma in aviation & hospitality management, pune. LANGUAGE SKILL

FOOD & BEVERAGE ASSOCIATE

GRAND EXOTICA HOTEL DEC 2013-OCTEMBER 2014 PUNE, INDIA

• • • • • •

HOBBIES & INTERESTE

HOME ADDRESS

• Setting up marquees, arranging tables and assisting with the preparation of event spaces

• Greeting guest as they arrive at the venue, directing guests to table, providing menu and taking orders

• Delivering food from the kitchen to guest at the table or to a self-service area

• Assisting chefs by washing vegetable love to help for food Preparation and assembling sandwiches, sourcing ingredients from the stock room or plating up dishes

• Keeping any bar and drink service area fully stocked with beverage

• Taking drink orders and serving drink to guest at their table or throughout the venue

• Opening wine bottles at the table and pouring drink for guests

• Wiping down table and chair, removing rubbish and clearing events spaces

• ensure quality service in the dining area and serve meals

• Organize your work and work area professionally for next operation

• Ensure quality service till the guest welfare.

Food and beverage service

Food production

Front office

Housekeeping

Account

Computer Application

Catering and F & B Management

Food science

English

Listening

• • • • • •

Reading

Spoken interaction

• • • • • •

Spoken production

• • • • • •

• • • • • •

Writing

Cricket

Musice

Exploring new place

Flat no 01 Poonam heights,

Mangaldas park

425418 Navapur, india

WORK ADDRESS

BARBEQUE NATION

Mundhwa-kharadi

Rd, Amanora Park

Town, Hadapsar, 411028

Pune, india

Introduction to aviation industry & Hospitality

Professional Communication Skills

Travel and tourism management

First Aid & Dangerous Goods Rules

Air ticketing



Contact this candidate