Personal Details:

Surname

Jele

First Name

Sandra Nono

Known As

Nono

Date of Birth

Nationality

Identity Number

**/**/****

South African

770*********

Languages

English, Afrikaans, Setswana, Sesotho and Zulu

(Own Vehicle and Driver’s Licence)

Education:

School

Phefeni High School ( Soweto)

Completed

1996

Qualification

Matric

Computer Literacy:

Microsoft Office (Word/Power Point)

Outlook (Internet Services)

MS Excel Spreadsheets (Macros and Pivot Tables-Lookup and reference)

Other Training:

Providing Customer Services(SETA)

IQ for Windows Computer Program

Smart Trade Computer Program (POS 360)

Integrity Computer Program

Summary of experience:

Driven to manage costs and establish strategic, mutual beneficial partnerships and relationships with customers, vendors and service providers, creating strategic alliances with organisation leaders to effectively align with and support key business initiatives.

I excel at building and retaining high performance sales/retail teams by hiring, developing and motivating skilled professionals

I apply my Retail /Store management skills and experience to my daily functions, consequently keep myself updated with retail market trends and constantly attending workshops. In working with the above retail organisations, I have attained invaluable and effective multi-tasking and all-round retail shop management skills.

Self-motivated, smart, with good communication, report-writing, problem solving skills as well as excellent abilities to execute any task allocated to me. I am able to establish credibility, effectively communicating and interacting at all levels, having worked in the Fashion, Educational, Audio /Outdoor/ Toys /Stationery and FMCG sectors.

Skills:

Driving Business Growth

Operational Excellence

Customer Service

Progressive leadership experiences created a passion for surpassing financial and service objectives.

Policy/Procedures

Action Plans

Talent Building

Budgets/P&L/Sales Targets

Building a knowledgeable, driven team

Reliable

Achievements:

(i)Successfully opened the Nelson Mandela Square branch, Sandton(new shop)in October,2015,grossing the highest volume for any new store in company history, maintaining a shrink of less than 3% well below company standard 5% .

(i)Employee of the Month consecutively,November,December,2015 and January,2016.

(iii)Manager of the Year-2016

Career Progression:

Company

Hamleys Toy Store -Sandton City Branch (Ensolor).

Period

October,2015 to April 2019(Retrenched)

Position

Senior Retail Store Manager

Company

Taste of Africa(OR Tambo International Airport)

Period

May- 2013 to Sept-2015

Position

Retail Admin & Store Manager

Employment History:

Company

Type of Industry

Period

Position

Responsibilities

Wellness Warehouse(Parktown Quarter Branch)

Retail of organic and health foods/ integrated wellness products

July,2019-Present

Retail Store Manager

In charge of all operations of the store, including managing staff and being responsible for store targets, maintaining inventory by checking the merchandise to determine inventory levels and preparing reports by collecting, analysing and summarising information, driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the Company as a brand.

Disseminating, collating and reporting all relevant information between the Store and the Wellness Operations/Regional/Area Management team,encouraging strategic goal congruency

Facilitation and assisting in internal audits conducted in the store by the Area Manager.

Driving in-store continuous improvements targets that relate to the Store’s direct responsibility

Adherence to all company and store deadlines and procedures detailed in the code of practice, foodstuff and complementary medicine.

Mantaining and adherence to all Wellness Warehouse policies, code of conduct, and SOPs.

Investigating negative GP values in the store/branch, and taking appropriate actions to identify and rectify controllable errors.

Managing goods in transit (from Suppliers &Returns) as directed by SOPs.

Investigating and verifying manual purchases processed against the store/branch.

Liaising and building relationships with suppliers.

Minimising, investigating, correcting and reporting on Store negative stock on hand.

Minimising, investigating and reporting on store dormant stock.

Analysing dormant stock reports for the Area Manager to investigate and rectify.

In charge of the total management including, planning, implementation, investigation and reporting on all store inventory counts.

Ensuring the physical stock in all storage locations balances with the inventory ledger, and managing the branch shrinkage and consumables within store targets.

Ensuring the Store provided an above-expectation customer service experience and that staff followed company policies and procedures

Ensuring the customer request system is operational and actioned on a daily basis.

Managing and facilitating human resource processes, submissions and documentation for the Store/ shop/branch in compliance with SOPs

In charge of the total ownership of the workforce management system within the Store, including data management and transactional management.

Ensuring the company performance management systems are implemented and executed as directed by company policy.

In charge of the complete control and management of the store cash resources, daily takings and banking in compliance with company operating procedures.

Managing the value of auto receipts, balancing of returns and value of dormant stock.

Managing all store float discrepancies including, the accuracy of the stock count, control of adjustments and accuracy of cycle counts

Reviewing the reconciliation of daily takings to turnover.

Ensuring transaction integrity throughout the store/branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures

Controlling overtime and casual spend.

Ensuring the balancing of floats Sign-off and investigation of run ends on a daily basis.

Following of cash collections procedures as detailed in the SOPs Maintaining and managing the integrity of all branch transactions.

Total management of the cash and point of sale functions within the store/branch including mentorship growth performance, and development of all staff members.

In charge of the goods receiving function, direct and indirect credits function within the store.

Ensuring transaction integrity for incoming goods receipts and outgoing returns throughout the store/branch by monitoring, implementing and evaluation of adherence of company internal control procedures.

Ensuring the accuracy and completeness of branch transactions

Preparing the store budget for review where influenced by direct responsibilities.

Ensuring all expense related items are controlled and managed within budget.

Ensuring that all expense related stock is adjusted to the correct GI accounts on a monthly basis.

Ensuring the ordering and monitoring of expense related items within the store.

Company

Type of Industry

Hamleys Toy Store

Retail (Toys & Electronic Gaming Products)

Period

October,2015 to April 2019(Retrenched)

Position

Senior Retail Store Manager

Responsibilities

Responsible for driving in-store business results through coaching of the store/team members, as well as responsible for revenue and profit growth, expense control, marketing/ visual merchandising execution, and team/associate development, resulting in outstanding customer experience at the Branch/Shop and and positive brand positioning of /for Hamleys.

Ensured staff executed their duties effectively, efficiently and professionally, operating at a level required of them, meeting or exceeding their objectives as contained in their KPA’s.

Checking daily reconciliation sheets for multiple bankings checking store floats at random (spot checks - fraud and theft investigations).

Ensured effective and efficient daily running of the store, encompassing all duties required including daily cash-ups, daily ordering via MRP, stock optimisation, stock-takes/rotation, banking and store P&L objectives were met/exceeded.

Monitoring store performance against budgets, identifying under-performance in the Shop and developing a strategy to address the issues

Submitting weekly/ monthly store performance report to the Area /Retail Operations Manager.

Ensured stock replenishments were done on a weekly basis and managed stock movement.

Achieved business results by driving and analysing store performance, maximizing traffic trends, and holding teams accountable to deliver on KPI’s – including turnover and rewards programmes.

Created action plan to address stock losses when outside of acceptable levels, instituting disciplinary processes/action if necessary/required Ensured store offered best customer service as per on-going training and relevant brand positioning.

Took ownership of all customer problems/queries/complaints, ensuring that they were effectively, efficiently handled and closed-off, whilst rendering ethical, honest and professional service.

Liaising with and dealing with Centre Management.

Supported the growth of the customer base through merchandise promotions, to drive brand awareness and build customer loyalty and continuously kept abreast of competitor activity.

Trained, mentored and developed all staff in operational duties (product knowledge, technical knowledge, customer service and retail best practices) including training of Floor Supervisors on scheduling, overtime, time and attendance issues to ensure adequate staffing, based on business trends/seasonal adjustment within wage goal/budgets

Ensuring the visual presentation of the store represents the Hamleys brand image

Communicating with Head Office through weekly conference calls, individual follow-up calls, written communication, and manager/Area/Retail Operations Management meetings.

Developed and arranged promotional material and in-store displays (Visual Merchandising), implementation and execution of all Sale/ marketing campaigns

Ensured that all team members met the appearance guidelines and represented the brand in a professional and fashionable manner.

Monitoring performance of all staff members ensuring staff meet sales targets on a weekly/ monthly basis in conjunction with the Retail Operations Manager

Signed-off on all store rosters and approved any changes made to the roster.

Identified trends in the market alongside the Area/ Retail Ops Managers and making suggestions to improve and enhance the brand performance

Ensured that all in-store wages, overtime, rosters, sales goals are recorded and controlled and adhere to/meet set company rules/policies

Ensuring adherence to all Health and Safety regulations, Labour Regulations, Company Policies and procedures including Security/Asset control.

Adhering to company requirements of trust and honesty in the handling of cash, finances and products

Signing off/on Casual staff contracts in conjunction with HR Manager/Retail Ops Manager

Approving leave of retail staff in-store and/ or alter staff rosters (as per instruction/authorisation from Area Manager)

Checking time and attendance registers and comparing to records and signing off monthly staff registers

Interviewing and employing casual staff in conjunction with the Retail Operations Manager

Issuance staff uniforms once approved by Operations Management

Company

Taste of Africa(Monyetla Investments)

Type of Industry

FMCG/Retail

Period

May 2013 to September,2015

Position

Admin&Retail Store Manager

Responsibilities/Duties:

Ran the administration side of the business (budgets and updating financial records), managing personnel, product, merchandising, business processes and store results, directing and motivating the team to provide spirited service to customers, generate sales and profit, minimizing losses, ensured the store was visually distinctive and impeccably maintained.

Maximized staff productivity, ensuring compliance and consistent execution of Company Policies & Procedures, established Best Practices and an environment which was spirited and results driven.

Company

Type of Industry

Think Toys

Retail(Children’s Educational Toys/Stationery)

Period

March 2003 to April 2013

Position

Retail Store Manager

Company

Type of Industry

Queenspark – Kolonade / Cresta & Sandton)

Retail(Fashion/Clothing)

Period

August1998 to February 2003

Position

Senior Cashier-Till Operator Floor Supervisor Assistant Retail Store Manager

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