Joyce A. Robinson

***** *. ****** ****** ***** Park, IL 60087 847-***-****

ado2w5@r.postjobfree.com

https://www.linkedin.com/in/joyce-robinson-20190213v1a/

Financial Management Integrated Revenue Solutions

Improve Leadership relations by providing customized decision support at all levels

Strong analysis and ad hoc reporting skills for identifying business drivers and lean processes which boost outcomes. Known for collaboration with department leaders and I.T. professionals to optimize revenue solutions while reducing manual workload. Proven integrity-based leadership, building trust within stakeholder community. Personalized customer service for Department Leadership, assisting with their KPI goals and strategies, monitoring and collecting statistical information and reducing labor costs. I am a numbers person who can provide the support your teams need to improve their daily operations while remaining on target for annual goals

Team Management Revenue Optimization Cost Accounting Lean Six Sigma Certified

Financial Statement Preparation Capital Expenditure ROI FP&A Budget Formulation & Execution

System Implementations & Upgrades GAP Analysis Project Management

Professional Experience

Quest Global for Collins Aerospace, Rockford, IL 2021 – Current

Financial Analyst

Capital In Progress Projects

Establish capital project budgets in system, placing assets in-service when complete

SAP Reporting for monitoring, analyzing CIP projects, capital updates and close process

Collaborating with engineers and Purchasing group to complete financial information including IRR/NPV

Variance Analysis on Capital spending in SAP, HFM and Excel

Zion Benton Twp HS District 126, Zion IL 2019 – 2021

Special Education Instructional Aide

Assist in classroom with lessons for a group of young adults at varying levels of skill.

Help teacher prepare instructional aides

Learn each young adults level of skill and assist them with lessons as needed

Communicate how lessons can be used to advance life skills

Communicate areas that require attention to other staff

CANCER TREATMENT CENTERS OF AMERICA (CTCA), Zion IL 2001 – 2018

Revenue Integrity Manager 2014 – 2018

Managed 9 corporate revenue analysts. Identified and optimized revenue opportunities utilizing Qlikview reporting for daily analytics to seek out missing “companion” charges. Reported to Director of Patient Access. Created and maintained Sharepoint site for communicating daily metrics, team information and updated SOP’s.

Implemented lean process to identify missing surgery supply revenues and added $5.7 million supply revenues in first year of implementation

Participated as member of new service line teams guaranteeing proper charging of new services and addressing communication and education with all clinical and support department staff.

Used analytics to identify business drivers for revenue centers, pinpointing trends, comparing different sites to identify best practices, working with site CFO’s to increase revenue awareness and spreading best practices among sister hospitals.

Increased lines charged 24.6% by removing waste, reducing duplications and adding to revenue centers overseen by corporate team.

Served as point of contact for 250 hospital revenue centers by communicating annually to ensure all revenue reporting was received as requested and new revenue issues were immediately addressed.

Communicated daily with Corporate Coding and Compliance teams ensuring all CMS communications were analyzed, quantified and prioritized appropriately for Executive Management teams.

Manager, Cost and Revenue Programs 2010 – 2014

Monitored daily revenue cycle drivers and sent executive summary. Wrote and utilized reports in Crystal, Allscripts, AMPFM and Lawson to analyze trends regarding site revenue. Utilized Excel Pivot tables and other analytical tools to identify areas requiring optimization. Analyzed and reported monthly revenue and cost drivers for Executive Teams and department leadership. Reported to Controller and Chief Financial Officer.

Installed EPSi Cost Accounting system at 4 hospitals, interviewing department directors to understand all labor hours associated with each revenue service provided, including 90% of revenue driving services

Revenue projections presented daily to Executive Team

Completed revenue analytics for new and replacement services, ensuring revenue neutrality and capital expenditure ROI to support Executive Team with financial decision support.

Provided reporting support and Gap Analysis for new system implementations and updates guaranteeing seamless transition to new system.

Pharmacy pricing analysis to ensure revenue neutrality in generic drug conversions and proper markup for branded drugs by NDC

Senior Financial Analyst 2001 – 2010

Daily Revenue projections presented in Summary to Executive Team.

Worked with Staff Accountant to prepare month end close and financial statements, including journal entries, account reconciliations, cost report, tax and audit workpapers.

Reported to Controller.

Created Statistical accounts in General Ledger as reportable fields for statistical analysis

Created and collected statistical information for hospital system and Sharepoint site for reporting statistics and Physician Revenue to Executive Team.

Analyzed trends and actual to budget variances.

Collaborated with Finance and Department leadership for annual Budget preparation.

Fixed Asset Capitalization and ROI calculations.

Served as reporting co-captain for GL migration to Lawson Systems, writing reports in Crystal and preparing gap analysis for all GL/AP reporting.

Pharmacy pricing analysis for revenue projections and annual markup calculations.

Additional Professional Experience

VISTA/SAINT THERESE HOSPITAL, Waukegan, IL, Senior Financial Analyst

DEPTARTMENT OF DEFENSE, Pensacola, FL, Systems Accountant

DEPTARTMENT OF DEFENSE, Agana, GU, GL Accountant

INTERNATIONAL INVESTMENTS, INC, Agana, GU, Accountant

BAY AND SHORE CORPORATION, Coronado, CA, Office Manager/Dispatcher

NAVY EXCHANGE, Yokosuka, Japan, Retail Clerk

ECOLOGY SERVICES, INC., Waukegan, IL, Receptionist

DEPARTMENT OF DEFENSE RDT&E, China Lake, CA, GL Accountant

Education

Master of Science (MS), Administration, California State University at Bakersfield, Bakersfield, CA

Bachelor of Arts (BA), Accounting and Commercial Design, Carthage College, Kenosha, WI

Technical Skills

Crystal Business Objects Ross Lawson Meditech Allscripts / Sunrise Clinical FRx Qlikview Microsoft Office Fixed Asset Capitalization Capital ROI Decision Support Pharmacy Pricing Analysis and Decision Support

Professional Development

Lean Six Sigma Greenbelt Cancer Treatment Centers of America, Zion, IL

Leadership Excellence and Advancement Program (LEAP), Cancer Treatment Centers of America, Zion, IL

Affiliations

Current Member, Healthcare Financial Management Association (HFMA), Illinois Chapter

Previous Member, American Society of Military Comptrollers (ASMC), Florida Chapter

Volunteer Activities

Assistance in Healthcare, Zion, IL miscellaneous fundraising projects

Community Christian Church, Waukegan, IL painting, refinishing doors, miscellaneous construction projects

Community Christian Church, Northern Illinois Food Bank, Waukegan, IL registering guests at food pantry

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