GIFT NKGELENG RAGEDI

ado2qr@r.postjobfree.com

072*******

**** **** * *** * Seshego 0742

Objective

Enthusiastic Call Center manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of floor managing, implementing and training in telecommunications. Motivated to learn, grow and excel in any industry with over 5 years of experience in Pharmaceutical Call Center.

Experience

DEBTSAFE CALL CENTRE

2020 - 2021

Application Agent

Liaising with clients about their initial debt situation Assessing clients’ monthly income and expenditure Offering emotional support to clients PHARMACY DIRECT

2017 - 2018

Provincial Support Manager

Managed quality assurance program, including on-site evaluations, internal audits and patients details

Resolved patients problems, improved operations and provided exceptional client DISCHEM DIRECT

2016 - 2017

Call Centre Admin

Training of new members/employees Compiling and submitting of monthlystats to line manager, Business Executive, CEO and Responsible Pharmacist OPTIPHARM PHARMACY

2014 - 2016

Call Centre Manager

Assessed personnel performance and implemented incentives and team-building events to boost moraleCreating quarterly kpi’s, monitoring team’s monthly performance. Training of new members/employees Compiling and submitting of monthlystats to line manager, Business Executive, CEO and Responsible Pharmacist De-register patients on Allegra Patients Portal

MEDIPOST PHARMACY

2012 - 2014

Call Centre Inbound Agent (GEMS)

Adhering to Gems SLA’S.

Monitoring daily attendance and Resolving Patients queries Participant in monthly performance

AFFINITY MOBILE

2010 - 2012

Sales Agent

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Maintained high levels of customer satisfaction and retention by escalating and providing Feedback.

JET STORE

2007 - 2009

Trainee Manager

Opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

DR AMS MAKUNYANE HIGH SCHOOL

2006

GRADE 12

12

STECH

2009

COMPUTER LITERACY & CALL CENTRE ADMIN

Certificate

Skills

Multitasking

Team Management

Supervising

Reference

Lizelle Small - "Debtsafe Call Centre"

PROFESSIONAL ACQUAINTANCE

084*******

Nikki Naude - "Optipharm Pharmacy"

MANAGER

083*******

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