GEVONNA C. WILLIAMS

DOCUMENT CONTROL SPECIALIST/REMITTANCE

PROCESSOR III

Desoto, TX 75115 469-***-****

ado2lm@r.postjobfree.com

A versatile and diligent Document Control Specialist/Remittance Processor Professional with extensive years’ of experience in a technical environment. A reputation built on excellent support and follow through with an attention to detail and commitment. Extensive experience and knowledge of document control process and management in a global corporation. Communicate well with cross- team members and all levels of an Operation.

SKILLS

Pragmatic, goal-oriented advocate

Strategic and Project leadership

Advanced computer knowledge

HIPAA Knowledge

Alpha/Numeric Expert

Advanced ability to record, file, and

handle documents

AS400 knowledge

Ability to maintain records, prepare

reports, and conduct

correspondence related to the work

Maintain a high level of Customer

Service to both internal and external

customers

Expert ability to keep a clear and

accurate record of reports

Fluent in American Sign

Language

EXPERIENCE

Collbera/Bank Of America - Support Services March 31,2020- October 24,2021

● Perform print and mail services (print, collate, stuff envelopes, meter, mail) approx 20-30K packages daily

● collating, stuffing mailing correspondence of all kinds, some print- some things are regulatory mailings some customer marketing. Assisted with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits.

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● Ensured that incoming public inquiries and staff mail are correctly opened, logged, date-stamped, and sorted into traditional categories for distribution to appropriate units and staff.

Canon Business Process Services Scanning Operator 10/2019 – 03/2020

● Responsible for organizing scanned documents on various local, network, and cloud storage devices.

● The organization, time management, attention to detail, keeping up with new changes, multitasking in an ever-changing environment.

● Generate and maintain inventory, photocopy, and collate documents for distribution, mailing, and filing.

● Provide clerical assistance and distribute the digital documents to respective departments.

● Operated scanners using Filenet and Input Accel software to select batch types, received dates, and document pages.

Exela Technologies Processing Clerk 08/2018 – 09/2019

● Reviews and processes rejected items in order to determine why the item was rejected and then prepares the item for processing.

● With a high sense of urgency and accuracy, prioritizes workflow and ensures all production deadlines are met.

● Perform processing duties which may include photocopying, balancing activities, data entry, and encoding of deposits.

● Within a fast-paced environment, works under time constraints and meets performance indicators alongside a cross-functional team.

● Generation of reports and statements, sorting of incoming work, mailing material to customers, and operating departmental machines (Opex 150, Opex 50/51, NCR 7780, Mail Sorter Machine, Pitney Bowes Postage Machine)

Clearpath-Wageworks Print Operations Fulfillment Operator I 11/2017 – 02/2018

● Handled card production schedule, parking queue, and assisted the adjustment team in changeovers, SAS 70 procedures, and updates and escalations (historical).

● Updated documentation with changes in the operational procedures when necessary.

Identified issues and worked with Product Development, on how the issue needed to be communicated, what needed to be done, and monitored status.

● Coordinated all project matters and monitored progress on a daily basis, updating the project plan with actuals and forecasts to ensure availability of current and correct information.

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● Identified issues and escalated as appropriate, recommending solutions to senior project team members, managers of project management, or directors. Handled escalations and questions from CRMs within casework. Nationstar Mortgage/Mehra Innovations Document Control Representative 01/2016 - 04/2017

● Responsible for auditing residential loans by reviewing and analyzing closed loans

● Verifying the accuracy of data between documents and systems

● Accurately running reports and scanning documents in order to process lien releases Extreme attention to detail with accurate data entry into RESPA system.

● Verify and correct the required data entry to meet accounting and servicing requirements.

● Document and loan review in understanding TRID and comfortable with TILA and RESPA.

● Responsible for auditing residential loans by reviewing and analyzing closed loans.

Parkland Hospital/Cornerstone Staffing Medical Record Scanner 11/2015 – 01/2016

● Accurately identify elements of a medical record's structure and content.

● Effectively comply with maintaining the confidentiality of patient health information.

● Efficiently utilize a company laptop computer and portable scanner to retrieve sections of medical records which will be uploaded into a database.

● Accurately scan patient medical charts and data into the computer; while completing and submitting reports per guidelines.

BanTec Remittance Processor III 05/2014 – 09/2014

Identified, researched, and offered solutions to management regarding workflow issues that require experience/knowledge

beyond the processor I & II levels.

● Assisted Team Lead and manager in monitoring daily work-flow to insure scheduled deadlines are met, as well as assist in training all new hires.

● Effectively completed reports, such as training/employee status, system issues, employee volume, incident reports, and quality statistics.

● Assisted in various other functions of the Remittance area as well as performed other duties as required by the supervisor. McKesson/Kforce Document Controller 12/2013 – 02/2014

● Verified accuracy, sorted, and coded according to the file system and managed scanned materials, copied records, and examined for legibility

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● Received and checked-in newly received physical files into the file tracking system.

● Accurately filed inventory and filed location according to pre-established guidelines.

SourceHOV/Bank of America Mortgage Document Processor 01/2011 – 01/2013

● Handled documents of all conditions and prepared documents for scanning to include removing fasteners, taping and fixing tears and all other things needed to ensure the document will properly scan.

● Analyzed information to identify document types and sorted documents per job instructions

● Followed all company and department policies and rules and attended mandatory meetings and training

● Received calls to explain in detail the process of the home claim and explained what documents were needed and why.

EDUCATION

W.W. Samuell High School, 1995-1998

Diploma

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