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Executive Assistant Office

Nesbit, MS, 38651
October 17, 2021

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Darlene J. Pritchard

662-***-**** (cell)

Results-oriented professional with superior analytical, communication, and organizational skills. Exceptional in developing and implementing effective and efficient processes. Adept at multi-tasking in a very fast-paced organization while staying on target with deadlines and budgets. Comfortable working as part of an international and multi- generational team of professionals.


Smith & Nephew, Inc. - Memphis, TN June, 2008 – July, 2021 Corporate Real Estate/Facilities Services – Corporate Real Estate Manager July, 2018 – July 2021

Management and oversite of real estate portfolio consisting of approx. 250 sites (owned and leased/sub-leased) in 41 countries

Manage lease administration functions, including rent payment processing for North America (approx. 90 sites) equating to ~$1.8M in monthly rental costs

Ensure data input to real estate database (Visual Lease platform) is accurate and up-to-date for compliancy with current accountings standards

Manage weekly conference calls with real estate broker partner and internal resources regarding currently active transactions

Liaison between site stakeholders and broker team for transactions (market survey review, location requirements for relocation or renovation, etc.)

Review all documents for lease transactions, including market search data received from brokers; RFPs; LOI; draft leases; Estoppel Certificates; etc.

Coordinate document review with in-house legal, which may include discussions with legal representatives of prospective Landlords

Prepare notice documents for distribution to Landlords, property managers, etc.

Develop minor sub-lease or assignment of lease documents as required

Member of M&A integration team where real estate is part of the acquisition agreement

Responsible for managing lease data collection related to any merger or acquired sites into portfolio

Work closely with internal project management team for site reviews, test fits, vendor selection, for transactions requiring renovations/build-out/fit-out to meet company standards/guidelines

Manage two lease administrators who preform database updates, NA rent payment process, updates to departmental intranet site content, PO/invoices processing

Either personally prepare or oversee and review real estate reporting documents pulled from property database for distribution across our organization as requested

Provide rent forecast reports to accounting/finance as requested Corporate Real Estate/Facilities Services – Administrator 2 January, 2010 – July, 2018

Provided administrative support to CRE/FS team

Provided a wide variety of property reports for various corporate departments

Focused on reducing costs related to untimely rent payments, rate adjustments, and expired leases utilizing reports generated by lease admin system

Communicated directly with individual site leadership regarding upcoming lease expiration or renewal dates to obtain information as to space needs and operation requirements

Coordinated information gathering via email and conference calls to determine course of action for any upcoming lease renewal/negotiation

Assisted with creation of capital requests for new lease and renewal transactions needing capital funding for the facility

Assisted with facility projects such as renovations of leased office space; location moves; new space build-out construction, etc. to ensure consistency throughout Smith & Nephew facilities and adherence to standard facility and branding guidelines

Created purchase order requests as required for active projects and process invoices against issued POs

Coordinated weekly real estate team conference call to gather current state of active real estate transactions; maintain and distribute tracking/status spreadsheet

Created preliminary test fit and signage/branding plans as required for reconfigurations or relocations of facilities Darlene J. Pritchard

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Maintained Corporate Real Estate intranet site via SharePoint and develop content to create a "go to" tool for entire corporation with regard to real estate and facility project matters

Managed rent payment process for 97% of Smith & Nephew North American locations (65+ sites)

Managed contractor (temp) assistant who processes transactional items for department Ortho Facilities Support Coordinator June, 2008 – December, 2009

(temp contractor through Peoplemark; hired full-time in July, 2009)

Provided administrative support to four Project Managers, Sr. Engineer and Project Lead

Updated AutoCAD drawings with personnel changes

Updated Space Allocation Listing for accounting purposes

Assisted with development of Ortho Facility Portfolio

Assisted in developing Facility Standards Manual; Developed and managed Facilities Service Request system

Prepared check requests and purchase order requisitions for facility group purchases

Ordered and track nameplates for new employee workspace Katt Worldwide Logistics - Memphis, TN April, 2007 – February, 2008 Executive Assistant to COO

Supported Chief Operating Officer of growing transportation company

Prepared various reports for COO, obtained necessary information from field personnel

Maintained COO calendar and screened incoming e-mail for action items

Scheduled meetings as requested; securing necessary meals or refreshments

Participated in preparations for “Memphis In May” festival to entertain many large customers

Maintained Board Room schedule/calendar and corporate employee roster

Maintained office supplies for large corporate operation and processed associated accounts payable

Negotiated national corporate purchasing agreement with office supplier resulting in significant annual cost savings

Prepared presentations for various staff

Developed file system for operations office

Cintas Corporation -Cincinnati, OH January, 2001 – January, 2007 Project One Team - Executive Assistant October, 2006 – January, 2007

Supported Vice President of Sales over multiple business units of Cintas

Acted as liaison between VP and field locations staff

Coordinated meetings as needed

Screened executive’s incoming messages and phone calls

Made travel arrangements as required

Gathered data and prepared various reports on behalf of executive

Updated Succession Planning software for VP

Managed approvals through the third party administrator for payroll and HR items

Left due to the relocation of my former spouse to Memphis Document Management Division – Executive Assistant November, 2002 – October, 2006

Assistant to Division Vice President of new business unit of Cintas

Developed training materials for newly acquired businesses joining the Cintas team

Directly involved in communications between corporate team and field locations

Made travel arrangements for Division VP and other executives; planned meetings (in-house/off-site) for Division

Screened VP’s incoming e-mail messages on regular basis

Provided information as necessary to Division General Managers, Regional Sales Managers, accounting staff, etc.

Responsible for ensuring expenses fell within established budgeted ranges

Prepared capital asset purchase documents as necessary to bring newly acquired operations up to required standards

Audited expense reports for five corporate staff members and all field personnel (approx 30 reports per month)

Used various internet search engines to pull articles pertinent to this industry from various news services Darlene J. Pritchard

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Maintained Divisional intranet site providing information about Division to all Corporate employees

Maintained office supply cabinet and processed accounts payable invoices for payment by accounting department Corporate Marketing Department Marketing Coordinator January, 2001 – November, 2002

Assistant to Business Manager, NA Operations Manager and National Marketing Manager of the Flame Resistant Apparel Division

Managed expense portion of the budget for division

Prepared various reports using AS400 system and Marketing Department databases using Business Objects software (reports consisted of Comparative Cost Analysis which are provided to major corporate customers measuring their spend with Cintas over a specific period; weekly departmental new business report; monthly departmental volume report)

Prepared Program Requirement Documents, outlining specifics about multi-location customer contracts for field location personnel; these documents are then posted on an Intranet site for web access

Acted as a liaison between field locations and department personnel

Assisted in preparation of semi-annual departmental newsletter

Organized major social event sponsored by Cintas for an Edison Electric Institute convention held each fall Contractors’ Warehouse - Cincinnati, OH December, 1998 – January, 2001 Midwest Division Office Executive Assistant

Assistant to Division VP/GM and Division Professional Sales Manager of six-store retail chain

Provided local support for out-of-state Human Resource and Loss Prevention department managers

Also provided minimal support to five-member purchasing/accounting team

Developed this newly created-position to fit the needs of Division VP

Prepared correspondence and spreadsheet documents utilizing Word, Excel, PowerPoint, and MS Publisher

Interfaced between VP and Store Managers obtaining info as needed

Prepared daily spreadsheet of divisional sales and other data

Daily responsibilities included answering and routing incoming calls for division office including a toll-free customer service line available for customers of the entire three-state region

Involved negotiating with customers and managers to settle complaints of material performance or customer service

Approved all office expense invoices for payment by accounting department

Recovered several thousand dollars in unauthorized telephone charges

Handled all office supply purchases

Purchased computer supplies in bulk for distribution to the six retail stores

Responsible for inventory control of these items and necessary journal adjustments for product moved from division office to stores

Organized meetings of division store managers and outside sales reps

Made business travel arrangements for several individuals

Negotiated purchase/lease of fax and copier/printer equipment upgrade working closely with IS Department for system compatibility

Negotiated divisional account for local phone service netting approximately $1,000/month savings on local service for 50% of company stores

Sourced and recommended phone equipment providers for upgrade of large analog system to new, more efficient, digital equipment

Additional projects included developing customer service training program for store level associates in region, training store managers on intranet e-mail system, and developing divisional human resources position EDUCATION

Completion of various business-related workshops to improve computer skills; office/administrative skills; personal growth.

Associate Degree – Office Administration

Jefferson Community College, University of Kentucky – Louisville, Kentucky

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