christopher gordon

440-***-**** • ado2kq@r.postjobfree.com

Summary of Qualifications

Respond quickly and effectively to find the quickest solution that leads to the best outcomes possible for all parties involved.

Train new employees on organizational policies and procedures to ensure that they are engaged and feel welcome during the onboarding process.

Work together with a team to ensure consistent high-quality results regardless of the team or task.

Work quickly and effectively alone when needed even under the most stressful of circumstances.

Employ sound research methodology and knowledge of human behavior to understand and facilitate mental health in stressful work conditions to ensure and facilitate remedies for burnout such as work/family balance and support from the organization.

Analyze complex statistics for research or business purposes and use critical thinking skills to analyze various possible outcomes in a multitude of scenarios.

Analyze job descriptions and experience needed for a job through data analysis, employee interviews, and on-site observations to establish competencies required for a job and provide a legal defensibility of assessment and selection procedures.

Education

M.A. Industrial/Organizational Psychology, Cleveland State University, OH GPA: 3.7 August 2021

B.A. Psychology, Cleveland State University, OH GPA: 3.4 May 2019

Projects

thesis: The Effects of Vicarious Trauma on Burnout in Mental Healthcare Providers: the mediating role of work-family conflict and the importance of perceived organizational support august 2019 to august 2021

Reviewed extensive peer reviewed academic literature related to vicarious trauma, burnout, work-family conflict, and perceived organizational support to form testable hypotheses.

Constructed survey based off of peer reviewed academic measures, and administered survey to mental health workers from multiple agencies in several counties around Ohio.

Analyzed data from over one hundred participants using hierarchical multiple regression and Hayes Method PROCESS in SPSS.

Discussed results which revealed that work-family conflict does explain the relationship between vicarious trauma and burnout, but perceived organizational support is not enough on its own to moderate the relationship between vicarious trauma and work-family conflict.

Successfully defended in front of academic committee and published in Electronic Dissertation Center (EDT) on OhioLink.

job analysis project (sherwin williams) january 2020 to june 2020

Worked with a team of graduate students to provide Sherwin Williams with a tailor-made success profile detailing the essential job tasks, knowledge, skills, abilities, and other characteristics (KSAOs) required to be successful on the job.

Collected and integrated information from various resources to curate comprehensive job descriptions and job specifications.

Researched current job descriptions, observed on-site work, and interviewed subject matter experts to ensure the most comprehensive success profile possible through a list of tasks performed on the job, and the KSAOs best suited for the job.

Lead focus groups to analyze generated lists and organize the tasks into categories.

Created and administered surveys to other production supervisors to gather ratings on how much they agree with the proposed lists of tasks based on importance and frequency, and KSAOs regarding importance.

Analyzed results through statistical procedures to create top ten tasks and KSAOS for use in new Production Supervisor job description and job specification.

research: the relationship between a desire for revenge and counterproductive workplace BEHAVIORS (CWBs)

august 2016 to august 2017

Reviewed peer reviewed academic literature related to CWBs, organizational justice, and CWBs as a means of employee revenge to form testable hypothesis.

Constructed survey based off of peer reviewed academic journals and administered through social media.

Analyzed data from several hundred respondents using simple regression and found that a desire for revenge is related to CWBs, and presented at Ohio Undergraduate Research Conference.

Related Work Experience

The Nord Center, Lorain, OH July 2019 to Present

Hotline Clinician

Manage changes in thousands of clients' emotions and moods, providing behavioral health care all around the world by developing coping strategies for clients in a myriad of situations.

Manage changes from suicidal or psychotic states to mental states where clients are grounded in reality and able to keep themselves safe, and facilitate active rescue by police or ambulance if needed.

Guide children through mental and developmental stages, and develop strategies for parents to utilize to ensure smooth changes in child emotions and moods.

Outreach clients in Lorain County community with licensed social workers to provide mobile mental health care to hundreds of clients in the community and develop strategies for community mental health care.

Ensure emergency mental health treatment access to all of Lorain County by filling out documentation that provides payment for uninsured clients to be admitted to a hospital.

Manage entire hotline alone, consulting with supervisors on very high-risk situations but otherwise solely responsible for night shift running smoothly, allowing 24 hour mental health treatment access.

Train new employees on organizational and clinical procedures to ensure smooth onboarding and most effective emergency mental health team possible.

Other Work Experience

Morton’s The Steakhouse, Pantry Chef, Cleveland, OH August 2018 to July 2019

Red Robin, Line Cook, Avon, OH November 2011 to July 2018

PROFESSIONAL AFFILIATIONS

National Society of Collegiate Scholars 2018 - Present

National Society of Leadership and Success 2018 – Present

American Psychological Association 2018 – Present

Society for Industrial and Organizational Psychology 2019- Present

Ohio Psychological Association 2021 – Present

Society for Human Resource Management 2021 – Present

Skills

Analytics: SPSS, multivariate statistics, research methodology, strategic planning, critical thinking, logical reasoning

Office Applications: Microsoft Excel / Office / Powerpoint, Zoom, Teams, Webex

Interpersonal: Change management, conflict management, team collaboration, leadership, empathy, awareness, communication, training, emotional intelligence, supportive listening

Writing: Academic literature review, academic research writing, professional documentation

Others: Ability to work under pressure, multitasking, situational judgement

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