H

HARMONY LAVALLEE

West Warren, MA

(C) 413-***-****

ado2k2@r.postjobfree.com

I am looking for a company where I fit in and which encourages me to grow and advance.

I was a full-time student in a remote and accelerated bachelor's degree program and for the the first semester of my master's degree.

This prepared me to be a strong candidate for many positions since covid changed the working environment as we knew it. Due to my familiarity of remote learning and using computers and various programs to do mostly everything. I am comfortable working, communicating with people and using the various software and programs to accomplish the variety of challenges that can arise.

While I am outgoing and work well in a team-setting, I also do very well independently with little oversight to accomplish deadlines and goals that need to be met. I'm adaptable and able to find a solution or someone who has one on my own, problem-solving, research, and logic/reason are my strong suits.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Delivery Driver Doordash -

Springfield, MA

March 2020 to May 2020

Customer relations specialist-

●In this position, the relationship with your customers literally determined how well you susucceededet

Time management and attention to detail -

• The way to keep your customers happy was to be on time or earlier if possible, and to make sure their order was complete and accurate when they receive it.

Customer support via efficiency within company platform.

● It was very important that from the moment you accepted an order that you updated your progress and anything that might hinder a timely arrival at every step of the order. When you reach the restaurant, when you confirm the order pick up and accurate items, when you are en route to the drop off location, and once there to locate any specific instructions on how to complete the delivery.

●The customer will leave instructions within the app for the delivery stage or are able to message you within the app to communicate any changes, questions, and concerns.

● If the customer is there to greet you and take possession of the order, all you have to do is slide the complete delivery button. However, in any other circumstance where you leave the order as instructed, you take a pic of the order in the location in which you left it with as much background and scenery as you can so the customer and company can see that the delivery has been made to the correct location, safely and completely.

Personal Shopper (grocery) and Delivery Driver Instacart Shoppers -

Central/ Western Massachusetts

March 2020 to May 2020

Skilled managing Public Relations

●This position focused as much on attentive and timely communications with various people during each order and maintaining positive relationships as it did completing your order.

●From the moment you accept the order the customer is able to communicate with you via the app with any order changes or updates, questions, or concerns and it is really important that you respond in a timely and professional manner.

●While shopping for the items on your list, often an establishment will be out of a certain item.

●Sometimes the customer has already requested a replacement that you must then hopefully locate or a refund is none will suffice.

●If they haven't it is up to you to inform your customer while simultaneously rushing to locate several if possible similar items and take pictures of each of them with the price and ask them which they favor hoping they respond quickly.

●Oftentimes the app provides incorrect information regarding product placement such as which aisle an item is located. This is when positive and professional your relationship with the employees employees becomes important.

●Usually if you have acted in a professional manner the employees will not mind checking to see if they have extra stock of the item you are looking for placed somewhere, or helping you locate the item that the app gave you the incorrect location for.

● If you are rude usually the employees will not want to stop what they are doing to walk around the store with you to locate an item or items so it is crucial especially when you visit the same locations repeatedly to maintain these positive relationships.

●• After completimg your shopping and taking a pic of the receipt within the app, you inform via the app both the customer and Instacart that you have completed and will next be navigated to your destination to once again follow any special delivery instructions and complete your order

●• The instacart app kept your customer updated every step of your order and lifetime so they knew what you were doing most of the time from every item scanned to every time you moved on to the next stage of your order.

●Your orders were timed for instacart and the customer's sake so you needed to pay close attention to that because how well you did depended a lot on that and of course how well you were able to communicate with the customer and provide the items requested or as close to as you possibly could.

Stay-at-Home mother and caretaker/ assistanting the remote learning of kindergarten to my son

-Warren, MA

March 2020 to Present

After 3-years of taking online courses, earning my B.A. remotely, and completing the first semester of M.S. in Leadership & Negotiations remotely, I had to take an indefinite leave from my studies once my son's preschool, along with all others, was closed.

I wanted to ensure he kept current and was prepared to enter kindergarten in the fall which turned out to be remote. Considering my lengthy experience with distance learning I wanted to be here to make sure he had a smooth transition into remote learning.

Homemaker/Single Mother/Full-Time Student

Lifeofmom -

West Warren, MA

July 2009 to Present

It wasn’t until my most important role of being a single mother when I truly learned about responsibility and what was necessary to be responsible.

Manager our home and lives-

time management, financial planning, budgeting, not only scheduling appointments and important things, but scheduling free time as well to teach, and play, and have time to do activities together, and what real care-giving is.

It taught me many beneficial skills that I use daily and that have become some of my most important life lessons through my role as a mother. Especially since much of the time was balancing a full-time course load at the same time.

• Run a household on an extremely fixed income, budgeting is a must.

• Responsible for making and attending all appointments.

• Responsible for all shopping, food preparation, cleanliness.

• Detail oriented and time management a must. A lot of scheduling and list making.

Co-Owner and Office Manager

Doggie Haven - Auburn, MA

January 2008 to June 2009

Description - Holistic Dog Boutique and Bakery with Grooming Services.

Lead the research of Consumer demographic and service and merchandise needs within the area-

●•Performed extensive research of area demography to gain knowledge and insight of who our customer base would be and what their needs were.

●Sales Management-

●Developed a sales model, ordered and carried merchandise, and offered services based on what was absent yet in demand from the current market and our customer base.

●Event planning, head of marketing and sales for every event-

●Attendedd events ran vendor booths, displayed, educated, and demonstrated proper use of merchandise and services.

●Employee training and employee supervisor-

●Hired, trained, supervised, and managed a team of employees, mostly dog groomers.

●Appointment and employee scheduling-

●Scheduled each grooming appointment based on the breed and need of the customer and which groomer was most experienced for every individual appointment and client.

●Improved the opportunity for local dog owners to improve the quality of baked and holistic dog food and products they bought for their dogs.

●Self-Educated on all products to be able to give customers detailed descriptions of all ingredients, and how each product we sold should be used.

●Ran and attended promotional activities and events.

●Head of vendor research and relations-

●Researched product lines and contacted manufacturers and vendors to negotiate price and contracts.

● Developed and maintained vendor relationships while in charge of inventory control-

●Formed relationships with, negotiated contracts, and managed accounts with multiple vendors/manufacturers.

●Customer relations manager -

●• Development of and consistently modifying strategies based on individual customer and market needs.

●Assisted customers with their needs, often finding and ordering what they needed and taking a personal interest.

●Bookkeeping and payroll-Balanced books for payroll, vendor accounts, and all business expenses.

●I never considered myself "off the clock" when I ran our boutique. I worked 12-hour days, physically at the store and when I closed the boutique for the night, I would forward the business phone to my cell phone until I was home, when I would forward it to my home phone so that I missed as few business related calls as possible.

Bartender

Herbie's Pub - Worcester, MA

October 2003 to March 2009

Description - Local Pub, 10-15 employees, a high volume of calls taken for take-out orders,

• Customer service and relations specialist-

●Acceleratedted inulti-tasking and making sure all customers' needs were met in a timely fashion and responsible for stocking supplies in the bar area so that shifts ran smoothly for everyone and customers waited for as little time as possible.

●Specializer in taking/making multiple drinks and food orders, serving them, while assisting waitstaff do the same with their orders.

●Conflict resolution and mediator-

●Preserved an easy-going atmosphere acting as a mediator between customers to de-escalate situations.

●Shift supervisor/Inventory control-

●In charge of customer relations and maintaining a professional environment.

●Developed professional relationships with regular customers to keep them feeling at ease, well taken care of, and comfortable.

●Assisted the waitstaff in making their drinks and helping them with their tables when they were busy.

Campus Police Dispatcher

U Mass Memorial Hospital - Worcester, MA

March 2002 to August 2003

Description- Hospital, a high volume of calls from units internally and externally, including the Worcester Police

●Maintained call logs, including all calls and check-ins from the Campus Police officers during their patrol.

●Ran license plates for vehicles that needed to be towed, or suspicious vehicles.

●•Helped the Campus Police officers and Worcester Police officers identify security risks.

● Coordinated with local Police and Fire Departments when necessary.

●Monitored surveillance of both the internal and external proximities of the campus, watching out for suspicious activity or other matters that might need action to be taken and notifying the officers if there was.

EDUCATION

Master's in Leadership & Negotiation

Bay Path University Graduate School - Longmeadow, MA

October 2019 to April 2020

After completion of the first semester I had to take an indefinite leave of absence to care for my young son.

Bachelor's in Forensic Psychology

Bay Path University American Women's College - Longmeadow, MA

September 2017 to July 2019

Quinsigamond Community College -

Worcester, MA

September 1999 to April 2006

Certificate of Completion in Mass General Laws

Boylston Reserve Intermittent Police Academy - Boylston, MA January 2001 to June 2001

SKILLS

Customer Service Professional with six years of experience in Direct Sales,

And experience using conflict resolution techniques.

Goal-Oriented, analytical, and quick-thinking with a

customer-centric approach to problem resolution.

Works well in team settings and enjoys team building,

but also enjoys working independently and taking the initiative.

Learning agility: Quick learner

Stress Tolerance: Extremely high work environment stress tolerance,

Making me able to problem-solve and make critical choices during chaos.

Critical thinking: Logic and fact based decision-making skills

Communication Skills: A direct and effective communicator.

Flexible and Adaptable

I prefer remote work but I am willing to work at a location.

I am also willing to relocate for the right company and a position that I fit and can grow in

• Office Experience

• Google Suite

• Gotomeeting

• Skype

• Guest Services

• Meeting Planning

• Key Holder

• Microsoft Excel

• Management Experience

• Supervising Experience

• Customer Service

• Administrative Experience

• Event Planning

• Inventory Management

• Product Demos

• Sales Experience

• Data Entry

• Front Desk

• Mental Health

• Substance Abuse

• Domestic Violence

• Advocacy

• Order Fulfillment

• Phone Etiquette

• Phones

• Computer Literacy (10+ years)

• Cash Handling

• Communications

• FileMaker

• Filing

• Employee Relations

• Employee Orientation

• Experience with Children

• Employee Evaluation

• Screening

• Answering Phones

• Bartender Experience

• Budgeting

• Payroll Management

• Order Entry

• Restaurant Experience

• Retail Management

• Research

• Store Management Experience

• Clerical Experience (6 years)

• Direct Sales

• Dispatch

• Hotel Experience

• Benefits Administration

• English

• Office Management

ASSESSMENTS

Teamwork: Interpersonal skills -

Highly Proficient

September 2021

Protecting patient privacy -

Proficient

September 2021

Case management & social work - Highly Proficient

August 2021

Project timeline management -

Highly Proficient

August 2021

Recruiting -

Highly Proficient

January 2021

Electronic Health Records: Best Practices -

Proficient

November 2020

Supervisory Skills: Motivating & Assessing Employees - Highly Proficient

November 2020

View Full Score Report

Customer Focus & Orientation - Highly Proficient

March 2020

Administrative Assistant/Receptionist -

Highly Proficient

March 2020

Cognitive Ability -

Highly Proficient

September 2019

Verbal Communication -

Highly Proficient

August 2019

Case Management & Social Work - Highly Proficient

August 2019

Logic & Verbal Reasoning -

Highly Proficient

August 2019

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