Albert Roy, MBA, Prince*®

M: 778-***-**** E: ado2ir@r.postjobfree.com Linkedin: albertsroy

PROFESSIONAL SUMMARY:

IT Project Delivery Manager with experience as program management and well versed in all components of SDLC. Lead ERP projects from inception to launch with over 15 years of progressive management experience in delivering IT Projects and achieved high revenue targets.

HIGHLIGHTS/ AREAS of EXPERTISE:

Builds and Leads Strong

Effective Teams

Experience Overseeing

Offshore and Remote

Resources

Cloud Coach™,

Clarity PPM, ALM

JIRA, Confluence

Service Now

HP Service Manager and

ALM

Workday®

Salesforce

Oracle PeopleSoft®

SAP- CRM (ISU)

Office365, Google G Suite

Google Analytics

Crystal Reports BI

COBIT framework

MBR

Quality matrix

SUMMARY OF QUALIFICATIONS:

Managed PMO reporting matrix structure projects budgeted approx. USD $10 million.

Program Management experience in software development, vendor management, and product implementation and data migration / integration programs.

Collaborated with senior executives, business customers and IT managers to understand business needs and manage cross-team impacts.

Managed large teams involving cross functional organizations and PO’s and Product Mangers to deliver enterprise projects and programs on time and on budget.

Identified, tracked and monitored projects 24/7 and communicates project-related issues, scope changes, variances, constraints and contingencies that may arise during projects implementation WORK EXPEREINCE:

Sr. Client Projects and Service Delivery Manager– TELUS Inc (May 2020- Present). o Successfully migrated Telus international customers (SIMs) in to TGC (Telus Global Connect- Strategic partnership between Telus and Eseye with connectivity over 700 networks in 190 countries) within the IoT that required ensuring the scope and vendor deliverables, requirements, pilot testing and stakeholders’ expectations. o Deployed Data4good (Telus-for-Good) the newest analytics for (COVID-19) contact tracing in conjunction with Federal government in Canada; worked with solution-ing, teams to ensure the users can have access levels for various needs.

o Engaging with strong relationships with enterprise customers/ clients, vendor partners such as FleetComplete® and GeoTab their operational fleet management and their telematics needs including SkyHawk Telematics. o Fostered a culture of robust and comprehensive documentation both internally and externally reducing the number of customer related service requests.

o Defining workflows for post-implementation support and manage the billing team for better visibility for client invoicing and billing/ payment schedule to ensure seamless client experience with Telus IoT shop. o Identify changes to project plans, milestones, including deliverables and project schedule, Risk mitigation, workout a business case by conducting cost-benefit/ risk analyses, and computing ROI in order to assess project feasibility.

o Identifying lessons-learned during the execution of projects, document and apply the lessons-learned to future projects.

Sr Project Manager (Consultant- PMO Delivery Lead) – The University of British Columbia. (April 2019- May 2020). o As assigned team leader I was responsible for creating, updating and managing individual project budgets (TCV $1 to $5m CAD) to ensure assigned projects are in the roadmap and fully funded with provincial guidelines and provost approvals per the university hierarchy.

o Project Delivery manager responsible for WorkDay® ERP of electronic Payment/ online-Payments migration, from initiation, discovery and analysis followed by testing/ iterative releases and scope for future releases. o Successfully managed multiple concurrent e-commerce projects using both Agile and Waterfall methodologies. Worked with Program leadership (i.e.) sponsors and manage stakeholder expectations. o Reported on the Program Health and ensuring that the Client Service Managers have full visibility and transparency from UBCs’ central IT.

o Was able to manage multiple priorities and work independently to achieve team goals. Ability to develop, implement, measure and automate processes change requests and other PMO related processes. o Coached and supported PMO Office with Cloud Adaption Framework; program director for Steer Co bi-weekly status reporting and portfolio analysis, conflict management/ resolution and problem solving. Project Delivery Manager (Consultant- Project Implementation and enablement) – PerfectMIND Inc. (Feb 2017- Mar 2019). o Lead the team of 12 where I managed strategic and tactical projects in coordination with senior leadership, Enterprise architects to ensure prompt product deliver integrations and customizations as per clients’ needs. o Managed complex and high impact PMO team of 8 and implemented public sector clients such as school districts and Municipalities.

o Acted as a critical change approver for IT program level Change management by engaging ADKAR models for sustainable changes.

o Specialist knowledge in Scaled Agile Framework (SAFe), impact assessment for downstream applications. o Reported to the Head of IT & operations and handling program levels issues, change requests and risks forecasting for Stakeholder engagement.

o Organized resources, managed access control, workflows for product staging, tracking progress, road map improvements using Cloud Coach™ and JIRA.

o I was responsible for implementation of Salesforce within Park and Rec (TCV $2.5m to $6m CAD). o Ensured Strategic team building exercise spirit of cooperation amongst teams and build positive work environment to enhance our product and service delivery of SaaS products. o Managed project teams, including the overall performance using RAID matrix and delivery of large/ cross- functional projects and package (RaaS) Report-as-a-Service and SaaS. o Managed various stakeholders in delivering projects in the area of service management improvements within Client Identity and Business Transformation Teams. o Chaired bi-weekly releases CAB (Change Advisory Board) and tracked continuous improvement increasing the productivity of Scrum teams.

o Facilitated scrum ceremonies, sprint planning (including retrospectives, daily stand-ups, and grooming) etc. IT Project Delivery Lead (Consultant- IT Account and Portfolio) - BNP Paribas-(Investment Bank) (Sep 2015- Jan 2017). o Worked as a Portfolio Manager in “Core Business Technology Business Unit”- Oracle® Financial Services Analytical Applications that include Data Models along with upgrading of FRE (Financial Rule Engine) Oracle Apps and DS App (Data Staging).

o Deputed the Chief Program Manager in managing workloads, defined deliverables, data requirements, and ensured compliance (TCV $5m to $7.5m USD/ year). Provided reports to IT and financial operations while adapting financial strategy and enriching KPIs objectives.

o Understand delivery requirements, identify process and knowledge gaps and work towards bridging them. Worked with the Project Managers and members of the Executive team on project deliverables, resource allocation and timelines.

o Implemented new Vendor management reporting tool Beeline® for reduction of Mean time and chaired Bi weekly stand-ups with Agile teams for Iterative development for short release. o Facilitated workshops to derive vendor policy to enhance quality assurance and issues that are cause project derailment.

o Managed and appropriately escalated delivery impediments, risks, issues, and changes associated with the product development initiatives.

o Hosted workshops and training for the PM’s and Project Coordinators on PMO processes flow that are aligned with SDLC and PMBOK®.

o Maintained the client expectations through liaison with the client and external business partners (Vendor management) to coordinate the project activities including transparency of WBS (Work breakdown structure) and to ensure their performance or services meet the contractual arrangement. o Provided regular status updates to the steering committees, stakeholders groups and executive leadership to make sure all the parties are aligned with their expectations. PMO & Project Delivery (Consultant), British Gas (Aug 2013 – July 2015). o Technologies/ environment: Managed projects in Agile environment for SAP CRM and IS-U (TCV £5m) implementation from R3 and migrated data from Service Now©. o Maintained strong relationships with stakeholders within IS Core Systems leadership by managing expectations in product delivery. [Also responsible for RFP engagement with Experian© FICO (Industry experts in Credit management in EU region)]. o Drove Incident Management process/ work flows to ensure prompt communication guidelines, timely Business Support Service restoration and resolution within 48hrs for the operation of the Core Systems. o Developed high level Project Planning and reporting, using Clarity PPM for project tracking and project budgeting. o Planned, Analyzed and Sequenced portfolios, while managing contracts (TCV £500k -£1m) for all IT vendors including IT hosting, IT operations and IT applications development using JIRA and proposed strategies to avoid issues in the critical path.

o Created, maintained, and tracked all inflight projects documentation, alongside analyzing the need for advanced training using ALM (Application lifecycle management) and monthly project reporting matrix. o Responsible for all aspects of the project delivery, including managing the scope of the CRM project and changes to the project deliverables, while ensuring client satisfaction and organizational profitability. IT Project Delivery Lead, Harvey Nichols (Feb 2012 - July 2013). o Technologies/ environment: Project managed the migration to BOARD BI from traditional legacy Database in luxury retail with multi-channel SKUs.

o Implemented BOARD BI across various functions of the business and delivered the project on time and in budget, by visualizing workflows on Kanban boards with vendor teams to keep track of the action items well in advance. o Responsible for deploying hardware for new store opening in Kuwait along with MI dashboards including KPI targets Vs actuals, Program Summaries, Annual Planning, portfolio spend, cost benefits and variances etc. o Collated individual project plans and documentation, for actionable insight and MI for senior leadership. o Summarized a detailed Project workflow and Project plan (WBS), identifying technical risks in integration and executed the infrastructure upgrade with BOARD BI and Google Analytics deployment. o Project managed the upgrade of hardware/ software needs such as iOS-based tablet UI to handheld ePOS systems across all the stores.

o Post go live reviews leading to Program level workshops with capturing user stories into Lessons learned repository-using SharePoint.

o Driven incident resolution, ensured that retrospective surveys are held and all followed up with root cause analysis.

IT Project Manager- (Consultant- Delivery Manager), Carphone Warehouse (Sep 2010- Jan 2012). o Technologies/ environment: Deployed Oracle ERP system for ensuring smooth Operational Support System. o Developed project estimates, and resource estimates for successful implementation and support of Oracle eBusiness Suite with HCM implementation.

o Managed the upgrade of hardware/ software needs such as iOS-based tablet UI to handheld POS systems in most of the UK stores (ePOS, POS replacements/ upgrades and store merchandizing) for seamless interaction with prospective overseas clients.

o Provided direction and leadership for “self-service” options in store, new contact channels and other relevant projects impacting the operations center(s).

o Project planned and deployed in very fast paced agile project and reported any migration related issues within HCM/ HRMS (Human Resource Management System) project and formulated the triage meetings for resolution. o Presented portfolio planning and forecasting for the projects that are in the Pipeline. Presented project status to senior management and stakeholders on a bi weekly basis. o Assisted the Project Services Director in the creation of a standardized Project Risk Assessment Template and overall delivery pipeline/ impact matrix.

Project Management Office (Consultant), Carlson Wagonlit Travel (Oct 2008- Aug 2010). o Deployment of Oracle BI suite with active Quality Control and data validation against their GDS (Global Distribution System) of CWTs’ Global Repository.

o Project planning, management and reporting of migration HCM projects and formulated (triage) meetings. Portfolio planning and forecasting pipeline projects. o Provided support to the IS Senior management team; undertaking defect analysis and supported (PMC) Program Management Centre using Quality Centre (ALM). Portfolio wide reporting and resource loading for monthly business reporting.

o Developed and maintained repository of project templates both technical and management. Managed portfolio of IT Projects and Programs and their SPO management according to value, risk and business impact. o Developed a customized Enterprise Project Management solution on the JIRA that helped me refine the organizations day-to-day processes.

Project Coordinator-Telco Account, British Telecom (Nov 2004- May 2008). o Reviewed business cases and Project documents before sharing them with our PMO teams. o Displayed a superior understanding of the needs of each department (consultant and client side as necessary). o Acquired Skills in building and managing relationships along with Account management experience. o Facilitated communications between project teams, management and stakeholders. EDUCATION/ CERTIFICATIONS:

MBA - International Business Management, Middlesex University, UK in 2010.

Leadership training program, Regent University, UK in 2009.

PRINCE2® and SCRUM® Certified and with expert level functional knowledge in ITIL™, ISTQB, BSS and OSS.

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