customer focused, empathizing and problem-solving leadership part time
Resume:
Michele Griffin
Gardiner ME 04345
****************@*****.***
I am looking for a part-time position that will fulfill both personal and financial needs. I thrive on learning new and different skills and work best in an environment that will challenge me at times.
Work Experience:
Cavalier Restaurant - Chicopee, MA
May 2008 to August 2010
Waitress/Bartender, Event Staff
Communicated with kitchen staff to determine availability
of specials, wait times for food and special
needs.
Addressed any concerns or complaints quickly to promote
customer happiness and escalated more
advanced concerns to management for full resolution.
Accepted and completed cash, check and credit card payments.
Reconcile cash, check and credit card payments at end of day.
Maintained financial controls by keeping drawers accurate, obtaining change from supervisor,
checking for counterfeits and keeping large bills out of sight.
Made and served alcoholic drinks.
Checked I.D. mandated by state of MA
Entertaining and talking with customers as time allowed.
Observed customers for signs of intoxication and responded accordingly set by guidelines of MA laws.
Served food and cleared tables, catering to customers needs such as serving water and drinks and other request in Banquet setting
TeleHealth Services - Worcester, MA
January 2004 to August 2006
Sales/Customer Service representative
Interacted with customers in hospital setting, determined television and phone needs, provided services and write up invoices and receipts.
Accepted and completed cash, check and credit card
payments.
Reconcile cash, check and credit card payments at end of day reconciliation.
Replace defective equipment as needed.
Private Investigator
CBI Foxboro, MA
October 1999 to November 2003
Conducted criminal, civil, and domestic/personal investigations.
Conducted covert field surveillance via both stationary and mobile surveillance.
Obtained professional quality video and photographic documentation of subjects.
Prepare and file comprehensive investigative reports using the information that was collected from surveillance investigations.
Upload video, photographs, audio files, and documents into case management system.
Conduct scene investigations, interviews, recorded statements, etc.
Prepare written reports to correspond with time spent on assignments.
Provide legal testimony.
Other duties as assigned.
Employment Options Clubhouse (A work oriented day program for people with mental illness)
Marlboro, MA
April 1989 to December 1995
Kitchen Team leader Job Coach Fleet coordinator Driver
Overall job description:
Engage members in all the opportunities at the Clubhouse. This includes working with individuals and with groups in the work ordered day, on social activities and special events. Additional responsibilities include supporting members in establishing and updating goals and recording progress, and providing employment supports in the community. There were 5 units within the Clubhouse.
Kitchen Unit supervisor, Team Leader:
Supervised 4-6 kitchen aid employees.
Responsible for creating weekly/daily menus for 80 to 100 people.
Responsible for creating and preparing special menus for special events and holidays.
Create a shopping list for above, sought out discount prices and sales, and then shopped for food items.
Train clients in all cooking skills and techniques as required for Clubhouse menus.
Train clients in all cooking skills and techniques as required for personal lives.
Train clients in meal planning, purchasing of groceries, and cooking techniques for personal use.
Train and monitor staff in correct serving portions.
Submit weekly expense and buying reports.
Maintained daily log of kitchen aides clients using subjective, objective, assessment and planning notes.
Job coach:
Work closely with employees(clients)and Managers in the community of various job sites, to identify areas for improvement or training needs.
Plan and implement a job coaching strategy with 6 employees and their back-up employee.
Develop professional relationships with employees and provide encouragement for them to enhance their job performance.
Assess the professional strengths and weaknesses of employees.
Discover what motivates employees and assist them in utilizing that motivation in the workplace.
Present skills to aid people in job searches.
Assist employees with disabilities in learning and excelling in their job functions.
Create and update records and reports on progress of performance.
Coordinating group training sessions if multiple employees need to improve in similar areas.
Submitted daily client notes using subjective, objective, assessment and planning notes.
Fleet coordinator, manager and driver:
Maintained 6 clubhouse vehicles in a safe, efficient operating condition.
Registered and licensed each vehicle, and ensuring that licenses are always up-to-date.
Scheduled all regular servicing and maintenance in line with manufacturers’ recommendations.
Maintain vehicle service and inspection records, as well as daily mileage.
Transported clients daily to and from Clubhouse on a scheduled route.
Education
Associate in Occupational Therapy
Becker College - Worcester, MA
September 1995 to June 1997
Skills
Positive learning process, Cheerful and energetic, analyze data to check for errors and inaccuracies, Effective communication and listening, Time management skills, Self Motivated, Adaptive Team player, Generating reports, Results-orientated, Being observant and practical, Discretion and honesty, Flexibility and diplomacy, Supply replenishment, expedient at multitasking, Cash handling accuracy, Product ordering, Surveillance.
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