JACOB PUNNOSE Page * of *

JACOB PUNNOSE

Contact: 050-*******

Email: ado2h5@r.postjobfree.com

EXPERIENCE PROFILE

EDUCATION

Master of Business

Administration in

Finance from Madras

University, Chennai

(India)

Master of

Commerce from

Mahatma Gandhi

University, Kerala,

India

Bachelor of

Commerce from

Mahatma Gandhi

University, Kerala,

India

ADDITIONAL

COURSEWORK.

TRAININGS

Training in Madrid,

Spain on ‘Developing

Sales Skills’ from

MAERSK SALES

ACADEMY

Attended Global Sales

conference in Spain

for Logistics and

services

LANGUAGES

English, Hindi,

Malayalam and Tamil

COMPUTER/SOFTWARE

SKILLS

Ms-Dos, MS-windows,

MS-Office and

Financial Accounting.

Maersk Learning

Centre, International

Computer Driver’s

License (ICDL) in

2002.

A resourceful and results-driven M.B.A postgraduate with 20 years of overall experience in Shipping, currently working as a Client Manager- Sales with Maersk and looking forward to undertaking challenging positions.

Fast learner, proactive, dynamic with the ability to follow instructions well and meet deadlines with a capability to work under pressure through minimal supervision. An effective communicator with excellent data analysis and technical skills to professionally deliver project objectives both when working alone and as part of a larger team. Proficient at managing simultaneous projects aimed at understanding the tasks’ significance, the methodology and adept at performing the tasks assigned with timeliness adhering to utmost quality.

Personal Traits include:

• Strong & proven Customer Relation Skills.

• Proactive in identifying client needs.

• Team player attitude.

• Strong determination to achieve and succeed.

• Hardworking, dedicated & Enthusiastic.

• Time Management, Stress Management & Coordination.

• Good interpersonal skills with ability to communicate at all levels.

• Ability to work under pressure and/or against timelines

• Attention to detail and high level of accuracy

PROFESSIONAL EXPERIENCE

January 2006 till September 2020

Organization: MAERSK, DUBAI

Maersk is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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SALES

• Achieve/maximize sales volume and revenue targets by maintaining and developing business relationships with existing and new customers.

• Identify both current and potential customer needs and identify sales growth opportunities.

• Account Management and Account Planning: Prepare for sales calls/visits using a disciplined approach, having an achievable objective and a structured agenda.

• Maintain and in-depth knowledge of the customers business, current market trends, changes in the industry and potential changes to the customer.

• Develop local business plan for increasing overall supply chain Share of Wallet and position Logistic & Services products

• Communicate significant market/account trends, competition activity, rate changes and policies to assigned accounts.

• Ensure timely and correct update of customer opportunities and reporting are up to date for management tracking, analysis & planning.

• Partnering with Customer care team to quickly and effectively resolve customer issues to ensure smooth operations.

• Support the overall customer experience and support global value proposition

• Facilitate trade drives, campaigns & Customer Satisfaction Surveys. EXPORT CUSTOMER SERVICE

• Build strong and lasting relationships with customers and provide second-to-none customer service.

• Take full responsibilities and end-to-end ownership of customer shipments and issues.

• Engage in constructive problem resolution and provide solutions. Act and communicate proactively and keep customers informed of any issues or changes in the booking.

• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.

• Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders

• Adhere to standardized processes and tasks without compromising customer experience

• Be fully responsible for customer satisfaction

Highlighting certain responsibilities conducted at the counter

• Responsible for ensuring quick and smooth delivery of documents (bills of lading and delivery orders) to the Fast Track customers.

• Ensures this team responds to customer enquiries efficiently and in compliance with deadlines and global Standard Operating Procedures

• Responsible for ensuring that the documents presented are correct and assisting the customers to rectify the same if there are any discrepancies.

• Checking on pre alerts from shippers and accounts department before releasing import documents

• Participate in customer visits if/when required from customer service perspective an actively participate in customer service meetings.

• Coordinating with different departments to solve problems for the customers.

• Informing customer service department regarding the requirements of the customers.

• To liaise with documentation desk on all updates in the system.

• Closely monitor the team’s performance, based on measurements and drive corrective actions / suggested improvement activities

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• Responsible for the team maintaining a logical and efficient filling system with all manifests, special requests, and other related documents for vessels under responsibility and that all required documents are filed as required by internal/external auditors. Supporting Manager to ensure the smooth functioning of the team on daily basis and to carry out all the functional responsibilities.

• Driving counter business and achieve sales goals by delivering great customer service and an excellent customer experience in line with expectations.

• Executing brand counter standard to ensure the efficient running of the counter including daily operations

• Work closely with Counter manager to ensure the smooth functioning of the team on day to day basis and to carry out all the functional responsibilities.

• Monitor team performance as a team leader

• Motivate advisors and establish good team relationships and maintain harmony amongst the team.

• Organize weekly team meetings to review the performance of the team

• Provide feedback to the management on customer requirements

• Deputize and manage the dept. in the absence of Managers. March 2004 till December 2005

Organization: MODERN FREIGHT COMPANY LLC, DUBAI

Designation: Administrative Assistant

Department: International Consolidation Services

Modern Freight Co LLC, Jebel Ali, United Arab Emirates, is a leading ISO certified freight forwarding company in UAE, with branches & agents all over the world. Roles & Responsibilities:

• Receiving pre-alert and documents from different agents and principals on time

• To allocate job codes through Procars system with master jobs and sub jobs for all prepaid shipments, collect shipments, transshipments & Sea and Air shipments under consol.

• Opening jobs and entering data into the system from the pre-alerts & documents.

• Getting freight charges from customer service department to collect shipments.

• Filing system generated manifest with Port and Customs.

• Registering system generated Transfer Order with the Customs.

• Notifying the consignee prior to the vessel arrival

• Transfer of files to Delivery Order Counter & Invoicing the consignees. December 2000 till December 2003

Organization: MAERSK INDIA PVT. LTD (MUMBAI)

Designation: Chief Processing Officer

Department: Rating and Auditing

Nature of Job: Rating of Online Bills of Lading

Training Course: Maersk Systems

Maersk Sea land, the flagship company of A.P. Moller group, Denmark. I was working with their Shared Service Centre, Mumbai, India for three years and was responsible for Rating and Rating procedures, leading a team of ten.

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Roles & Responsibilities:

• Managing and performing rating procedures of Online Bills of lading for Shipments from U.S. to Middle East

• Updating bills as per the primary information received from the customer

• Communicating with the Line management for implementing trends and solving issues.

• As a team leader see that the target, which has been given to the team has been achieved within the stipulated time.

• Training and assisting the team members.

• Handling allocation of bills to each individual of the team on a daily basis and daily updating of reports of the team.

• Global manifest Audit in order to catch revenue leakages.

• To scrutinize rate application and arrangement for amendments prior to revenue updating, thus reducing rectification of error entries.

PERSONAL DETAILS

Date of Birth : 29/10/1974

Marital Status : Married

Nationality : Indian

Sex : Male

Religion : Christian

Visa : Resident Visa

License : Holder of UAE License.

I hereby declare that all the above facts are true to the best of my knowledge and belief. References shall be furnished promptly upon request. PLACE: DUBAI JACOB PUNNOSE

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