Cora F. Merlos

562-***-**** ado28x@r.postjobfree.com Long Beach Ca. 90804

OBJECTIVE

An enthusiastic, goal-oriented, and cooperative Administrative Assistant seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed at any company. EDUCATION & CERTIFICATION

High School Diploma - Long Beach, CA

Certificate in Business/Clerical – Long Beach, CA

National Institute of Technology - Certified Massage Therapist Qualifications

Fluent English and Basic Spanish

Excellent time management and organization skills

Excellent communication and human relations skills

Proven abilities in motivating others, in customer service

Can maintain excellent and positive attitude while working as a team member or leader

Reliable, energetic, hardworking and recognized for handling additional responsibilities

Ability to operate and work from mobile, tablet, laptop, computer device Experience

Shipt, Long Beach, CA.

Personal Shopper – January 2019 through Present

Listened to customer needs to identify and recommend optional product selection.

Provide every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Maintain positive relationships with grocery personnel by being consistently professional and friendly

Verify replacement items, selected freshest fruit, produce and meat and delivered groceries on time to exact location specified.

Bag groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Follow application instructions closely and reviewed deliveries to minimize errors.

Satisfy customer with quick, accurate service under tight deadlines.

Practice clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizers to protect customer and others.

Completed pickup and shopping for customer across Long Beach, California Wheels Financial Group, Van Nuys, CA.

Repossession Administrator - August 2015 through Present

Maintain effective communication with repossession vendors, servicing and other company departments.

Assist customers through the reinstatement process and provide quality customer service

Maintain their hard assign queue up to date to avoid delays

Verify and validate the correct breakdown is provided, confirm receipt of certified funds to reinstate and complete the release process once requirements for reinstatement/redemption are met

Maintain our systems up to date to ensure accuracy and avoid wrongful repossessions

Meet all department expectations and quotas, meet monthly reinstatement goal

Ability to maintain high volume of incoming/outbound calls

Process repo vendor invoices by utilizing Excel and other digital resources Wheels Financial Group, Van Nuys, CA.

Servicing Administrative Assistant - February 2014 through July 2015

Provide general administrative and clerical support including writing and distribute. email, correspondence memos, letters, faxes and forms.

Prepare and modify documents including correspondence, reports, drafts, memos and emails. Assist in the preparation of regularly scheduled reports.

Works independently and within a team on special nonrecurring and ongoing projects. Acts as project manager for special projects, at the request of the vice president, which may include: planning and coordinating multiple presentations, disseminating information, coordinating direct mailings.

Establishes, develops, maintains and updates filing system for the department.

Maintain office supply inventories and coordinate maintenance of office equipment

General clerical duties including scanning, fax and mailing.

Resolve administrative problems and inquiries.

Provide ad hoc administrative support to all Servicing units as needed. Wheels Financial Group, Van Nuys, CA.

Customer Service -Team Lead & Collector - May 2010 through February 2014

Executed Customer service protocol and procedures

Demonstrated reliability, accessibility, patience, and determination when issues needed handling.

Assisted team maintain game plan, execute goals as it pertain to high delinquency accounts

Assisted In training new team members by presentation and/or hands on training

Assisted employee in the absence of their direct Supervisor and/or team lead

Executed good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.

Met and exceed daily goals and monthly goals.

Provided effective education and service to our customer

Maintained the ability to balance tough incoming phone calls while delivering an exceptional level of service.

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