Loan Consultant Service Representative
Resume:
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Maria J Koehler
Avon, NY 14414
***********@********.***
EXPERIENCE
Evergreen Federal Credit Union Henrietta, NY
Member Service Representative
Responsible for the phone calls coming in and out of the Credit Union
Open and Close accounts
Received deposits/withdrawals for members.
Took other responsibilities designated by the manager.
Citibank Student Loan Corporation- Rochester, NY
Educational Loan Consultant
1996-1998
Responsible for the processing of student loans, interfacing with students, guarantors/schools.
Listened to and counseled students about their loans, federal or private.
Analyzed and submitted investigations as needed.
Wrote letters to students as part of the investigation process.
Received incoming collection calls.
Negotiated with delinquent customers to set up financial agreements that reduced the delinquency ratio.
Treasury Federal Credit Union Washington, DC
Member Service Representative
1993-1995
Responsible for interviewing applicants and completing loan applications.
Evaluated credit history and compiled loan application for the loan officer.
Closed and disbursed loan funds in a timely manner.
Coordinated training on in-house loan software.
Trained new staff for proper cross-selling techniques and product knowledge.
Assumed teller responsibilities as needed by the branch.
Smithsonian Institution, Air and Space Museum
Langley Theater, Washington DC
Head Cashier
1990-1994
Balanced and audited cash in and out of the daily vault drops.
Oversee and coordinated special functions for the theater
Coordinated, trained and managed cashiers and theater aides.
NRL Federal Credit Union, Washington, DC
Loan Officer/Member Service Representative
1989-1993
Responsible for approval and denial of loans and member service support.
Loan officer qualified to approve consumer loans.
Interviewed and screened loan applicants, approved or denied loans.
Set up and maintained specialized transactions such as IRAs and escrow accounts.
Cross sell all credit union products and services
Improved customer satisfaction by researching and resolving member’s inquiries and problems.
Assumed teller responsibilities as needed by branch.
RGIS,Washington DC- Team Leader
1990-1993
Managed team for retail store inventories.
Establish and manage flow plans for various retailers for inventories to insure productivity and accuracy.
Acted as liaison between team members and store managers.
Responsible for supervising and continuously managing schedules for multiple team members.
Trained and assisted team members for continued accuracy and productivity.
EDUCATION
Senior, Health Science for the Professional
Eta Sigma Gamma (National Honorary in Health Education)
State University of New York at Brockport
Training
Equal Credit Opportunity ACT (ECOA) Certified
Sales and Strategy Conference
Consumer Lending Conferences
Truth in Savings Conference
American Red Cross CPR (certified)
Child Abuse Detection Training (SUNY Brockport)
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