Michelle A. Henriques-Knight

*** **** **** ******, ********, NY 11203

917-***-**** C / 347-***-**** H

ado208@r.postjobfree.com

Objective: To obtain a challenging position that will utilize my experience and education while providing opportunities for career growth and advancement.

Experience: Altice Media Solution Cablevision Media Sales, Brooklyn, NY

Administrative Assistant, 2007-2019

Responsible for scheduling and billing for local accounts processed through Cablevision’s

Advertising Brooklyn and Bronx sales staff; maintain and adjust revisions of media schedules; develop and compile data for sales presentations; address and resolve scheduling inquiries and conflicts. Prepare sales assistants and delegate special task for functional flow of the office. Active use of Salesforce, Eclipse Web, Eclipse Plus, Delivery Manager, Domo, Show Seeker, Oracle, Strata View, Tim Prepare sales projects and compile financial reports for Credit Summary reports Request; Novar system; Financial reports, Production requests; Accounts Receivable & Accounts Payable: Payment processing weekly and monthly billing; Inventory Reports. Update and Maintain Account contact Database: Pre & Post client’s flight schedule. Planning and coordinating special events. Responsible for managing all office functions, mailing, faxing, filing, answering heavy volume of calls. Provide direct support to the Director of sales and sales Managers to help achieve company financial and performance objectives.

Optimum Store Coordinator II, 2005- 2007

Handled all customer inquiries concerning products and services offered by Cablevision. Identified, resolved and or referred to the appropriate personnel all customer issues. Accounts Receivable & Accounts Payable. Successfully applied product knowledge with focus on increasing revenue and retaining customers. Demonstrated analytical proficiency while processing cash, check or credit card payments. Processed daily logistic inventory and daily cash reconciliation following proper B&C, BONY and CDC procedures. Demonstrated proficiency in following up with services provided dealing with Analog, SA boxes, OOL, iO, OV and related products and services. Ensured accurate data entry and coding in order to provide complete customer satisfaction in support of Cablevision’s values.

Research and Support Coordinator, 2003-2005

Provided Customers support for monthly billing statement inquires including charges, prorates, credits, installation fees, late fees, in sufficient funds, pay per view restrictions and equipment charges. Accounts Receivable & Accounts Payable. Conducted research of customer accounts including reports, microfiche files and respond to customer database correspondence. Performed research, adjustments and applications of customer accounts of moderate complexity as required. Administered and maintained senior citizen, Medicaid and applicable discount programs. Campus account audit logs. Responsible for 100% quality reports. Cable Data and Kenan customer billing systems.

Finance Cash Coordinator, 2001-2003

Analyzed daily cash flow, completed bank reconciliation, verified deposit tickets to print batch summary and post deposit tickets to cash report. Accounts Receivable & Accounts Payable. Also, verified all deposits postings. Prepared weekly and monthly cash reports totaling million dollars. Responsible for the accuracy of customers accounts to ensure that they receive their billing statements in a timely and accurate manner.

Account Receivable & Accounts Payable 2000-2001

Processed direct sales field calls all forms of payments including credit cards, Check max Intell-A-Checks, responsible for knowledge of all aspects of product programming packages. Scheduled new installation appointments and Completed detailed departmental reports as assigned.

Customer Relations Coordinator, 1999-2000

Handled requests from Sales Department for installation of cable service, batched checks, money orders and cash that was collected by Field Representatives. Verified all needed proofs from subscribers for cable installation, prepared sales reports from total call-in-sales given on a daily basis, heavy phone volume.

MJM Check Cashing Company, Brooklyn, NY

Customer Service Representative, 1995-1999

Processed client’s payroll account requests, liaison with various banks on client’s behalf, posted debits and credits to client’s accounts, handled large volume wire transfers using Western Union System.

Education:

International Theological Seminary of California

Doctorate of Theology Brooklyn, NY 2014

Master of Theology Brooklyn, NY 2013

Bachelor of Theology Brooklyn, NY 2012

Certified Licensed NYC Notary Public New York State

Division of Licensing Security Guard New York State

Department of Health and Mental Hygiene New York State

Global Health Care Training Centre, INC Brooklyn, NY 2007

Certified EKG / Phlebotomy Technician

Kingsborough Community College Brooklyn, NY 2004

Certified Medical Billing and Coding Specialist (CBCS) January 2004 - Present

Borough of Manhattan Community College New York, NY 1991-1993

Associate Degree: Business Administration

Virginia State University Petersburg, VA 1987-1989

Major: Business Administration

Volunteer: Medical Billing and Coding Specialist

SUNY DOWNSTATE MEDICAL CENTER

In charge of preparing and filling out insurance forms, learning the billing process, and helping to manage patient records. Reconciling billing statements and remittance, data entry of charge records and cash receipts, verifying insurance eligibility and knowledge of CPT, ICD-10 Codes.

Skills: Knowledge of 3rd party Billing, Eagle, Thomis and Cerner patient databases, MS Word 2013, Excel 2013, Power Point 2013, Outlook 2013, Access, Oracle, Cable data, IBM Cash Registers, Type 65 WPM, GUI, DTF, 100% Order Quality, Trio, GroupWise, Microsoft Outlook, Zoom, Remedy and Adj. website

References Furnished Upon Request

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