Diligent Multi- talented individual

with over ten years of experience

maintaining seamless mortgage

and human resource business

operations. Forward-thinking and

proficient in generating

high-quality work. Talented at

leveraging tenacious approach and

strong attention to detail to drive

success. Service-oriented and

performance-driven with excellent

organizational, multitasking and

problem-solving abilities.

Anti Money Laundering

Awareness

Fraud Reviewer

Auditing Loans

Gathering appraisals

Bankruptcy processes

Knowledge of CFPB

Knowledge of VA, FHA, USDA,

Conventional, Freddie Mac,

Fannie Mae, HELOC, loan process

Proficient in Black Knight, Early

Resolution, MSP. Salesforce and

Encompass

Short Sales and Negotiations

knowledge

Relationship Manager Team Lead

Collection Agent Supervisor

Relationship Manager Supervisor

Correspondence Team Supervisor

Liquidation Team Supervisor

Mortgage Processing Supervisor

Loan Origination and

Underwriting

Risk management

Foreclosures and Liquidations

Talent On-Boarding

Hiring and retention

Understanding of HR policies

Aerotek

Loan Processor 6 Remote 01/2021 to 09/2021

Reviewed incoming documents for accuracy and noted problems. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to PPP loan processing. Reviewed and verified borrowers' income, credit reports, tax returns and supplemental information to prepare documents for funding. Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Checked approvals against established PPP processing standards. Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.

Compiled and submitted regular reports to update senior management on operations and progress.

Communicated with customers via email to answer questions, process transactions and resolve issues.

Helped fund 70K small businesses during time with large financial organization.

Newbold Advisors

Web Content Writer Remote 09/2020 to 01/2021

Worked within web content management systems

Conducted research to obtain factual information to respond to customers questions.

Answered questions regarding borrower's mortgage loan. Confirmed payment processing information.

Verified Tax and Escrow proper handling

Provided information for establishing a successor

Provided borrower's information regarding hardship options and documents needed to apply

Communicated to borrower's through online messaging system or email or letter

Sent necessary internal task to help research borrower's concerns Checked closing documents to ensure proper handling of escrow payment.

U.S. Bank

Mortgage Supervisor/Loan Processor Earth City, MO 10/2010 to 11/2019

Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.

Discussed loan needs and financial histories with borrower's and conveyed information regarding application processes. Anti Money Laundering Reviews

Quality Assurance document checks

Supported underwriter teams by ensuring timely, judicious and CHIQUITA

SMITH

ado1w6@r.postjobfree.com

314-***-**** ꓲ

ST. CHARLES, MO ꓲ 63303

Summary

Skills

Experience

CS

accurate loan processing.

Communicated with Relationship Managers needed documents to ensure borrowers files were complete

Placed calls to third parties to assist borrowers documents were returned in a timely

Sampled phone calls to customers for Quality Assurance Clearly explained needed documents to borrower and/or third parties by phone or email.

Checked documents for accuracy

Monitored proxy email daily for new incoming documents Assisted employees with loan processing when needed to ensure deadlines met.

Ensured agents closed 50% to 65% of pipeline.

Continuously maintained 95%-98% customer satisfaction monthly. Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities. Placed incoming and received outbound calls from borrowers to answer questions regarding documents.

Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

Created and completed loan submission packages.

Managed conditions sent from underwriting departments. Inspected financial statements, credit information and title data to complete underwriting process.

Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.

Smoothly administers coaching, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements.

Recognized for excellent problem solving and conflict resolution among employees, customers, and clients

Consistently surpassed performance metrics and monthly goals Exceeded deadlines in a fast- moving and high-demand environment by anticipating upcoming requests and managing competing priorities Spearheaded training initiatives to improve employee performance and bottom-line business results.

Eliminated process discrepancies, implementing continuous improvements for procedures .

South County High School

Diploma - 1994

St Charles Community College

1994-1996

Additional Information

Education

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