Aspiring for career enrichment in Technical Support / Pre & Post-Sales Support preferably in IT sector COMPETENCIES MATRIX PROFILE SUMMARY

CAREER CONTOUR

Since June’16: WeP Solutions Ltd. as Technical Executive Key Result Areas:

Performing responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of management.

Accountable for analyzing and testing all types of billings solutions, POS Solutions.

Offering solutions update & technical advice to the client explaining technical capability and business benefits of solutions.

Supporting to sale team with company solutions by highlighting drivers and values that support the business for total cost ownership to the customer.

Coordinating with

Regional sales manager to serve pre-post sale support. Sales team to design, recommend & close new deals with customers.

Developing solutions for requirement, sharing technical documents and architecture for closing the orders.

Executing research on client's issues in a timely manner and follow up with the customer with recommendations and action plans.

Managing

Bug escalation and closing the bugs with assistance of R&D team in given time frame. L2 application support on remote mode to the client site. Beta testing of new released products.

New Product/Solutions testing and validation before launching to market.

Cooperating with R&D team to design the solutions appropriately that meets client’s requirement.

Mentoring new joiners by answering technical questions, escalating cases, and teaching detailed process development.

Providing root cause analysis for customer's storage appliance failure.

Training with senior system engineers to enhance personal technical skills and learning internal process for escalating cases and approving or denying handovers to specific verticals.

Utilizing acquired technical experience to meet schedules and resolve problems. ACCOLADES

Awarded with entire team for facilitating GST upgrade to 10000 existing customers within 30 days period. TECHNICAL KNOW-HOW

MS Office Package Usage, Internet Applications, Product applications, Oracle EDUCATION & CREDENTIALS

B.Tech. - Electronics & Communication Engineering in 2015 Baddi University of Emerging Science & Technology– Baddi with 63% 12th from JNV Una, Himachal Pradesh with 86.5% in 2011 PERSONAL SNIPPETS

Date of Birth: 14th June,1994; Nationality: Indian; Languages Known: English, Hindi and Punjabi Sumit Sharma

Mobile: +918********* EMail:ado1ti@r.postjobfree.com Address: VPO Jasana, Teh. Bangana, Distt. Una, H.P.- 174307

Technical Support

Sales Support (Pre & Post)

Research & Development

Customer Need Analysis

Failure Analysis

Solution Designing

Technical Escalation

Management

Operations & Maintenance

Process Enhancements

Troubleshooting

Technical Documentation

Coordination & Liaison

Team Management

Possess over 4 years of experience in the areas of Technical Support, Sales Support, Customer Need Analysis, Solution Designing as well as Team Management.

Presently associated with WeP Solutions Assistant Product Specialist.

Adept at managing technical training to Filed Engineer for troubleshooting, training to Sales team to give a clear idea on products/solutions to pitch the products, Customer Escalation and providing solutions to the customer etc.

Adroit in executing research and preparing feedback of product for R&D team to clear the bugs & implement new features in next Version.

Expertise in providing technical solutions for Retail Billing Printers, DOT Matrix Printer, POS Printers, POS Applications clients & customers, team building & co- ordination with internal / external departments.

Possess good client servicing, negotiation, interpersonal and time management skills.

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