JOSEPHINE OLAMIJU

403-***-**** ado1t3@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a professional offering over 10 years of cognate experience in customer service, risk, internal control, compliance, accounting, internal audit & assurance, reconciliation & human resources

KEY STRENGTHS & SKILLS

Test of Controls Effectiveness

Risk Identification & Analysis

Regulatory Compliance

Adding value to our stakeholders in managing and mitigating risks

Excellent analytical skills

Excellent attention to details

Excellent problem-solving skills

Good report writing skills

Strong Interpersonal skills

Data Analysis skills

Audit methodology using audit programs & sampling

Control & Risk Mitigation Strategies

Business Process Improvement

Communicating issues and pragmatic recommendations to Management

Proficiency in MS Office Suite, quick books & simply accounting

Continuous Learning & result oriented

Effective Negotiation skills

Audit, risk and control assessments

Preparing and documenting audit files

Multitasking, prioritization & working in a fast-paced environment

Effective Communication Skills(written & verbal)

Team bonding & Coaching

PROFESSIONAL EXPERIENCE

Tax Payer Service Agent Canada Revenue Agency July 2021 – Date

Providing explanations and/or clarification to clients over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns

Explaining various social programs administered by the CRA

Gathers information from taxpayers to establish the precise nature of their enquiry or request

Researches possible responses or solutions using a variety of internal and external information sources

Techniques and practices used to operate various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation

Rebate Fulfillment Specialist / Reconciliation Bayer Crop Science – Calgary, Canada Aug 2020 – Feb 2021

Keeps control records and scheduled data to be processed on electronic data-processing machines.

Reconcile data, examine and audit data for discrepancies, correct errors, and reconciles data to ensure accuracy at various stages of data processing.

Add up each source to the same within different companies within the system & validate data with 3 sources.

Ensure the TSA number (a grower code) is supplied and if not ask the retail to correct it.

Contacting growers and dealers on phone to resolve all reconciliation issues with them

Mapped growers details accurately on the system

Key Achievements:

Reconciled over 100 growers account on the seed reconciliation application and was able to map growers within the timeframe provided

Call Center Sales Rep Sutherland Global Services July 2020 – June 2021

Provide professional and knowledgeable service while delivering an exceptional customer experience

Promoted products & services through identifying needs & sales opportunities for both new &existing customers.

Provided Real Time Support for agents dealing with customer escalations.

Established strong relationships to build trust and credibility with customers.

Connected and built rapport with clients by using active listening skills to understand exactly what they needed, confirming and clarifying requests, noting delays, and providing information by answering questions

Created a positive, and customer focused approach to treat each call as a new opportunity

Assisted customers with inbound technical issues related to Telephony, and Internet

Entered customer’s details on a CRM (Dynamics 365) and escalated appropriately for resolution

Provided feedback to leads, management, or internal customers in order to promote a continual improvement of customer service delivery

Key Achievements:

Won the CSAT Award twice in a row and was given a coupon of $100

Craft Intake Administrator Kiewit Construction – Calgary, Canada Nov 2019 – Jan 2020

Full Cycle Recruitment, maintained on-line presence for recruitment via Indeed, Facebook etc.

Reviewed resume & ticket submitted by job seekers on indeed & facebook to ascertain if they meet job requirement

Contacted and further pre-screened/interviewed candidates in order to make recommendations to hiring managers

Answered phone calls from job seekers and provided update on their applications and logged all contact

Uploaded candidate’s document (resume & tickets), hiring manager’s notes on the database for proper audit trail

Conducted background checks on successful candidate’s tickets to ascertain genuineness and validity

Managed and scheduled successful candidates for drug & alcohol and other related pre-employment medical checks

Scheduled successful candidates for job orientation and briefed them on their job tools, wages & salaries etc.

Key Achievements:

Screened 120 resumes daily to reduce outstanding resumes by 30%, maintained a turn-around time (TAT) of 15days or less to fill open positions

Risk & Control Cluster Manager Union Bank, Lagos, Nigeria Sep 2016 - Jul 2019

Prepared, planned and performed control assessment/risk based reviews (operational, financial and compliance), supervised and executed reviews to ensure high quality standard was achieved according to the plan, performed substantive tests, documenting risk observations

Developed risk policies and processes to identify, report and mitigate risk exposures in operations & business

Developed a risk register for each operational unit and monitored same as well as loss data events

Prepared the risk control self-assessment for each operational and business area and updated same regularly

Reviewed control activities to ensure conformity with the bank's standard operating manuals, policies and regulatory bodies standards to ensure cost savings, also ensured that controls are embedded in each process area

Managed and led the evaluation of the effectiveness of internal controls, risk management practices and governance processes, effectively monitored regulatory and control environment using the COSO framework and provided an independent and objective opinion on the effectiveness and adequacy of controls in processes reviewed, compliance with regulatory requirements and risk management policies

Documented clear and concise timely management final risk findings/observation report with value-adding recommendations with identified business & operational risks, risk mitigation strategies, business impact and action plans to address the identified risks and communicated this to management and all relevant stakeholders

Followed-up on previous recommendations and put in place strategies to ensure appropriate & timely risk mitigation & remediation measures have been implemented to forestall financial losses & exposures

Actively made input and recommendation for continuous business process and control improvements. Evaluated business processes for control lapses and made recommendations as required.

Recommended automation initiatives & continuous processes improvements to mitigate risks and followed up with implementation to prevent infractions, income leakages and drive revenue and other process improvement initiative

Provided technical support, coaching, leadership and supervision to team members in carrying out control tasks while also reviewing work done in accordance with the department’s quality assurance

Conducted spot checks and special risk reviews, process review and escalated all exceptions to relevant stakeholders, conducted compliance risk reviews as required by regulatory bodies

Collaborated with process owners and other internal staff in developing the best practice in terms of process improvements to prevent regulatory sanctions and mitigate financial losses

Key Achievements:

Reviewed processes and recommended improvements resulting to automation of SME transaction regulatory limits thereby preventing infractions and sanctions

Reduced by 70% the outstanding open items in Nostro Accounts & General Ledgers to prevent write off from Profit & Loss Account by providing technical support

Team Lead, Internal Control - Branch Operations Union Bank Plc, Lagos, Nigeria Jan 2013 - Aug 2016

Carried out daily compliance test to ensure the bank's policies, manuals and regulatory pronouncements are strictly adhered to in order to ensure effectiveness of controls in branch operations & retail and commercial banking

Daily reviewed all general ledgers to identify abnormal balances & spurious entries and escalate for timely resolution, early prevention, detection and correction of errors to ensure no income leakages.

Analyzed the system's procedures and policies, identifying operational & compliance risks and suggesting recommendations to management on corrective actions, control mitigation to achieve efficiency and effectiveness.

Assisted with certifying internal controls over financial records i.e. income, expenses, assets and liabilities

Led the coordination and execution of all key departmental audits, Investigated customers' complaints & fraud cases

Key Achievements:

Uncovered the use of fictitious KYC documents, recommended appropriate sanctions to prevent income leakages by way of regulatory sanctions and recommended improvements of Printing Adhoc Statement of Account

Internal Auditor, Branch Operations Access Bank, Lagos, Nigeria Jul 2006- Dec 2012

Led the execution of reviews of various systems & processes relating to financial, operations and revenue to evaluate the effectiveness of internal controls, systems to identify control deficiencies & curb leakages to maximize revenue.

Carried out operational, policies & procedure compliance and financial audits of business processes identified controls and recommended improvement to global processes and controls, this was done to ensure effectiveness and efficiency of controls put in place. Fixed Assets Verification. Inventory/stock count

Designed policies and procedures that directly influence the effectiveness of audit practices with the overall corporate controls, standards and risk mitigation approaches.

Prepared monthly report of Nostro accounts, CBN & NIBSS reconciliation & highlighted exceptions for resolution.

Experienced in leading, coaching team members while ensuring quality, control standards & delivery of work.

Key Achievements:

Reduced by 70% the outstanding open items in Nostro Accounts & General Ledgers by providing technical support

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science Degree in Accounting University of Lagos – Lagos, Nigeria

Masters of Science in Finance University of Lagos – Lagos, Nigeria

Chartered Institute of Management Accountants CIMA UK (Member of IFAC)

Fellow Chartered Accountant Institute of Chartered Accountants of Nigeria (Member of IFAC)

The Investment Funds Institute of Canada – IFIC (Passed) Calgary, Canada

Certified Information System Audiitor CISA (Ongoing) Calgary, Canada

Certified Internal Auditor CIA (Ongoing) Calgary, Canada

Chartered Professional Accountant – CPA (Conversion ongoing - in-view) Calgary, Canada

Control School Union Bank Plc, Lagos, Nigeria

Compliance Risk Management FITC, Lagos, Nigeria

Cluster Compliance Conference Union Bank Plc, Lagos, Nigeria

Improving the Control Environment: The COSO Approach Control Edge, Lagos, Nigeria

Business Writing Skills Braincraft, Lagos, Nigeria

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