BA

BRENDA ALLEN

ado1rj@r.postjobfree.com 980-***-**** Concord, NC 28025

Ambitious receptionist offering years of experience in customer-facing administrative roles. Displaying key strengths in . Ready to enhance company image by providing friendly, effective services to customers. Recordkeeping and bookkeeping

Meticulous and organized

Organization and efficiency

Multi-line telephone skills

Office equipment operations

PC proficient

Multitasking and prioritization

People skills

NC State Veterans Home Salisbury, NC

Receptionist

08/2021 - Current

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Assisted visitors per day by directing to appropriate personnel and answering average of numetous calls daily.

Answered phone calls, provided information to callers and connected callers to appropriate people.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

H&r Block Harrisburg, NC

CSP

01/2021 - 03/2021

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Documented conversations with customers to track requests, problems and solutions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Shared detailed information regarding options to help customers make decisions.

Maximized customer satisfaction by handling customer email and telephone interactions.

Assisted customers in making payments on accounts and seĴing up payment plans.

NC State Judicial Branch Concord, NC

Deputy Clerk of the Court

06/1985 - 11/2009

Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations. Fulfilled document requests by citizens, parties to cases, judges and aĴorneys, keeping records of documents provided.

Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with aĴorneys. Prepared correspondence, bench warrants and court orders for district judge.

Administered oaths to parties to legal actions as necessary, implementing Summary

Skills

Experience

current procedures to achieve compliance with legal requirements for validity.

Recorded court proceedings using dictaphone device and prepared accurate minutes for court hearings and trials.

Was over child support enforcement and set court dates for delinquency and issued Orders for Arrest for failure to appear. Typed all court orders for Judges from recording from court hearings.

Tracked numerous absent parents to find and bring to court for no. Payment of child support.

Campbell, Morrison &Bush, LLC

CharloĴe, NC

Legal Asecretary

09/1983 - 05/1985

Drafted leĴers and prepared legal correspondence for aĴorneys and legal assistants.

Photocopied all correspondence, documents and other printed materials. Proofed documents and submiĴed to aĴorneys for review. Opened new client files and new maĴers in CMS.

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Processed summonses, subpoenas and complaints.

North State Business College Kannapolis, NC

Associate of Arts in Legal Secretary

06/1965

AL Brown High School Kannapolis, NC

High School Diploma

06/1964

Education and Training

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