Effingham, SC 29541
EDUCATION: GPA: 3.65
Francis Marion University Florence, SC 29506
Bachelors in Computer Science In Progress
York Technical College Rock Hill, SC
Associates in Computer Technology Graduated 1999
Spectrum Florence, SC
Retail Sales Associate January 2021 - Present
Sold cord and mobile products
Trouble shooting iPhones and Android phones
Manpower / Assurant Florence, SC
Call Center Customer Service Representative July 2019 – March 2020
Utilized the knowledge base called ACORN
Accessed customer accounts for verification, making payments, changing policies, opening tasks, and answering questions in legacy system LPS/Black Night.
Kept customer's personal information protected using established security procedures
Florence Darlington Technical College Florence, SC
Math Tutor and Teaching Assistant January 2019 – Present
Explained mathematical concepts to students in various courses including algebra, trigonometry, calculus, and probability and statistics
Followed department approved procedures to proctor tests
Assisted students through various systems including ALEX and MyMathLab
Explained professor approved procedures for solving problems to students
Francis Marion University Florence, SC
Tutor and Lab Instructor August 2017 – May 2018
Tutored students in various computer languages including Java, Python, and Visual Basic
Administered labs based on professors specified topics
Taught how to use Debug and JUnit testing
Barnes Street Activity Center Florence, SC
Computer Teacher October 2016 – May 2017
Taught adults how to use a computer and internet safety
Explained various social media websites
Walked through various cell phone how-tos
Monster Worldwide Florence, SC
Quality Assurance Manager Aug 2008 – Feb 2015
Assisted in creating a quality team and quality assurance procedures for evaluating the order management team
Presented quality findings to management in weekly meetings
On boarded sales representatives on new procedures over WebEx
Pulled tickets through RightNow, a web based application, to setup products for businesses and ensure correct billing
Washington Mutual Florence, SC
Special Loans, MECA Loans Feb 2007 – Aug 2008
Prepared documents for mortgage consolidations in New York
Worked with lawyers to finalize the refinance of mortgages.
Searched, verified, and noted client’s accounts in the legacy system MSP
Followed legal procedures to create documents for home refinances
Accessed mortgage documents through the archive Access database
Practiced security procedures to ensure security of customer's personal information
Windstream / Alltel Corporation Charlotte, NC
Customer Service Representative/DSL Support Services Oct 2003 – Feb 2007
Received inbound calls from customers to add/remove services and answered questions about their bills
Submitted tickets through legacy system, Alltel, to provide services and ensure proper billing for customers
Pulled field technician’s tickets to ensure proper billing and technicians would get proper credit
Developed sales program for field technicians which allowed them to refer potential clients for future services
Sykes Charlotte, NC
Help Desk Support October 2000 – October 2001
Assisted customers on various how-tos in Adobe products
Submitted escalation and trouble tickets as required
Utilized and updated knowledge base as needed.
Worked in a call center environment with a high call volume
Helped customers uninstall and reinstall applications
Worked troubleshooting with various application and printer issues
Assisted in both Windows and Mac OS
JOB SUMMARY: The duties will include, but are not limited to:
Responds to IT help desk email and phone requests to correct printing, scanning, password and other level 1 issues.
Assist in the installation, maintenance and repair of all PCs, printers and scanners.
Assist HIPAA Security Officer as needed in monitoring and controlling access to information systems resources and data and preventing, detecting, containing, and correcting any security breaches.
Assist in maintaining all employees Active Directory and e-mail accounts.
Assists in the preparation of the annual IT budget, as needed.
Assist in the installation and maintenance of the PBX Telephone system IP phones and voicemail.
Assures that the organization’s information systems meet predetermined security requirements.
Assist IT Manager with any IT related tasks or projects as needed.
Assists with the development and testing of the IT disaster recovery plan.
Assist in the maintenance of IT and facility asset inventory, networks and security.
Strives to maintain high system availability.
Assist with Azure setup and maintenance.
Assist with the deployment of Office365 and maintain continuity.
Assist with the deployment of Chromebooks where needed and support connectivity between Azure and Google Enterprise Administrator account.
Education, Skills and Requirements:
Bachelors of Science in Computer Science or related preferred; Associates required
3 years of IT/related field experience
Must be personable and enthusiastic with the ability to build relationships with employees across all levels of the organization
Ability to multi-task in a fast-paced environment
Excellent communication skills
Ability to lift and move technical equipment
Will be required to drive personal vehicle to from various office locations (mileage will be paid).
Must have a valid driver’s license with a driving record that is insurable by our insurance carrier
Must have excellent communication skills and the ability to get along with all types of people
Must embody the organization’s Service Standards: Joy, Integrity, Teamwork, Excellence, Respect