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Mobile: ****-900-***-****

E-mail : ado1mx@r.postjobfree.com

OBJECTIVE:

A passionate hotelier, looking for an exciting managerial opportunity within an establishment that is committed to personal and career development. I look forward everyday as a new experience with each having something new to offer and learn from. I believe in the words ‘Never give up’, and will never rest till the work I have set out to do is accomplished.

PROFESSIONAL PROFILE:

A resourceful and team oriented team member with more than ten (10) Years of progressive experience in all phases of hotel operations with 4 Star Hotels,5 Star Hotels & Hotel Apartments (Deluxe & Standard), Recognized as a hand on proactive trouble shooter who can identify the situation, formulate strategic plans, initiate change and implement process in challenging and diverse environment, definitive strength in feedback mechanism to identify errors, decision making information and ensure the prompt accurate and personalized service to all guests.

Exploring career progression opportunities with full of challenges in a leading organization where I can utilize my skills and Leadership qualities to make a tangible contribution to the growth and profitability of the organization.

PROFESSIONAL ATTRIBUTES

Excellent Communication Skills ~ Positive Thinker ~ excellent team worker

~ Sincere and result oriented ~ Strong Working Ethics ~ Hard working and Dedicated ~ Willing to take-up new challengers ~ Fast Learner

PROFILE AT A GLANCE

10 years’ experience in the areas of Front Office/Reservations/Revenue Management,

Ability to work under pressure and handling different personalities, understanding the customer needs and wants and giving solutions accordingly.

Keen communicator with ability to relate to people across all hierarchical levels both customer/Guest & colleagues.

Excellent knowledge of Opera 5.1, 5.0, Fidelio system and IDS Next 6.5, Ezee Front desk. PROFESSIONAL EXPERIENCE

Monroe Hotel & Suites

Kingdom of Bahrain

Position: Front Office Supervisor

March 2018 till Feb 2020

To set a high example in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest & staff relations.

As a Front Office Supervisor my primary task is to make sure the Front Office operation is smooth and controlling in absence of Front office manager – Since Front Office is the place where guests first come into contact with the hotel and staff thus requires all attention and is the primary task to make sure that it runs smoothly and effectively. My primary task includes the below however the role is not restricted and varies as the operation goes on. SATHISHKUMAR PALANIVEL

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To supervise the front office team and ensure the smooth and efficient running of the operation.

To use discretion and tact when dealing with guest enquiries, challenges or complaints in an efficient and professional manner.

Conduct training for new colleagues when required and forward training records to the Training and development department every month.

Prepare the attendance sheet and duty rosters on weekly basis and as needed.

Review no-show reservations and process charges. Track group no- show reservations and distribute to Sales Department.

Communicate room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Sales Department.

Review previous night's occupancy report and track for forecasting future business patterns.

Monitor wait list and determine priority of guests to be contacted for room availability. THE TIME HOTELS & HOTEL APARTMENTS (212 ROOMS & SUITES) DUBAI - U.A.E.

Position: Guest Service Agent

November 2013 till November 2016

KEY RESPONSIBILITIES:

Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines laid down by the hotel management.

Maintain a professional and high quality service oriented environment at all times.

Inform all Front Office staff of daily activities, groups and VIP arrivals as well as special requests and repeat guests, Assigning rooms distributing emails.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Ensuring that all Front Office sections: Front Desk, Concierge, Guest Services and Telephone department, perform to their best and maximize their potential. HABTOOR GRAND BEACH RESORT & SPA Dubai Marina (461 ROOMS & SUITES) DUBAI U.A.E.

Position: Receptionist (Promoted)

September 2011 – November 2013

KEY RESPONSIBILITIES:

I was responsible for the check in & check out operations My role was actively of a Front office and was carrying out but not limited to,the below responsibilities: 1. Ensuring the front desk provides a professional and friendly service to the guests all the time.

2. Dealing with guests, including handling complaints and issues that may arise during their stay.

3. I was responsible to looking at due payments of Travel Agents, Late charges and following pay masters folio’s.

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HABTOOR GRAND BEACH RESORT & SPA Dubai Marina (461 ROOMS & SUITES) CONCIERGE - ACTIVE BELL CAPTAIN

July 2007 – September 2011

KEY RESPONSIBILITIES:

Providing information to guests or visitors regarding reservations and city activities,

Receive packages and ensure they delivered to right guests or staff members,

Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled,

Log and store lost & found items and ascertain that verifications are made before items are handed over to claimants.

Honest and always ready to adopt to any work culture with a friendly attitude.

Flexible to perform in any kind of culture and challenging environment.

Proficient in handling multiple tasks simultaneously in challenging environments.

A proactive learner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives & profitability norms.

Opera All versions up to date

IDS - Fortune

Fidelio -PMS

Complete knowledge of MS-Office, and Operating systems (Channel Management System).

1998-2000 : B.Sc.( Under Graduate) ( Kashmir University) INDIAN SCHOOL OF BUSINESS MANAGEMENT & ADMINISTRATION YEAR - 2013 MBA specialization in Hotel Management & Human Resource (By Distance Education) INDIAN INSTITUTE OF CATERING TECHNOLOGY & HOTEL MANAGEMENT YEAR OF 2002 - 2005 3 years Diploma in Hotel Management & Catering Technology II CLASS SRI RAMAKRISHNA MATRIC HR, SEC. SCHOOL - PERAMBALUR YEAR OF PASSING – 2002 School - Board Matriculation II CLASS

STRENGTHS

SYSTEM KNOWLEDGE

EDUCATION

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Date of birth : 13TH March 1987

Nationality : Indian

Languages known : English, Hindi & Tamil

Time Hotels Dubai: Destination Leadership, Train the Trainee, Team building, Leadership skills, Mystery Shoppers,

Got certificate for the complete attendance for the year of 2011,

Consecutively rewarded for excellent service named on Trip advisor by customer,

Rewarded frequently 3 times for the employee of the month and 2 times nominated. I hereby declare that all the information furnished above is true to best of my knowledge and belief. SATHISHKUMAR PALANIVEL

PERSONAL DETAILS

TRAININGS AND AWARDS RECEIVED

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