Milton Pineda

*** ***** ***, ***** **********, NJ 07080 908-***-**** ado1j5@r.postjobfree.com

Skills

●Excellent communication skills

●Customer service-oriented

●Merchandising

●Credit card transactions

●Skilled problem solver

●Personable

●Natural leader

●Motivated team player

●Stocking

●Goal-oriented

●Training and development

●Staff training and development

●Bilingual in Spanish

●Inventory management

●Retail merchandising specialist

●Strong work ethic

●Sales experience

●Cash register familiarity

●Consistently meets sales goals

●Retail sales

●Opening and closing procedures

●Computer literate

Work History

Store General Manager, 12/2004 to Current

Aaron's Inc – Plainfield, NJ

●Preserved a perfect attendance record for months.

●Contacted other store locations to determine merchandise availability.

●Educated customers about the brand to incite excitement about the company's mission and values.

●Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

●Mentored new sales associates to contribute to the store's positive culture.

●Monitored security and handled incidents in a calm and professional manner.

●Contributed to team success by exceeding team sales goals by 100%.

●Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

●Supervised and directed all merchandise and shipment processing.

●Responded to customer questions and requests in a prompt and efficient manner.

●Worked with the management team to implement the proper division of responsibilities.

●Maintained established merchandising standards, including window, sales floor and promotional displays.

●Alerted customers to upcoming sales events and promotions.

●Answered customer telephone calls promptly and in an appropriate manner.

●Trained [Number] new sales associates each quarter.

●Wrote sales slips and sales contracts.

Sales Supervisor, 11/1999 to 11/2004

High Grade Beverage – North Brunswick, NJ

●Developed sales strategies and established procedures for new employees.

●Monitored phone calls for quality assurance.

●Managed sales team that generated over 100 % annually.

●Effectively coached team members to reach their weekly and monthly sales goals.

●Monitored daily sales operations and served as an informational and procedural resource to team members.

●Organized and coordinated the schedules of the sales team to ensure they were able to meet obligations to both clients and the company.

●Promoted exceptional customer service by engaging clients on the sales floor.

●Administered performance reviews and held workshops to improve performance of team.

●Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.

●Checked the store merchandise regularly to ensure that it was properly displayed and replenished.

●Introduced higher standards for customer service and increased efficiency by streamlining operations.

●Set up contracts, negotiated rates and hammered out service terms.

●Visited customer locations to determine needs, set up contracts and provide training.

●Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.

●Asked appropriate open-ended questions to discover prospects' needs and requirements.

●Expanded customer base by identifying needs, developing solutions and delivering client-centered products.

●Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.

●Organized company files and creating support system to decrease workload and increase productivity of account managers.

●Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2007.

Education

High School Diploma: 1995

South Plainfield High School - South Plainfield, NJ

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