Customer Representative Administrative Assistant

Soila Martinez

**** * ***** ****** 714-***-****

Santa Ana, CA 92704 ado1ib@r.postjobfree.com

ADMINISTRATIVE SUPPORT / CUSTOMER SERVICE

Operational Support / Customer Relations

Highly qualified and accomplished professional with extensive experience in directing all aspects of assisting customers and vendors in various business transactions with demonstrating patience and diplomacy. Demonstrated history of successful issue resolution, while maintaining a positive company image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Strong analytical skills and trouble shooting. Proficient knowledge of conversational Spanish, both verbal and written. EDUCATION

Bachelor of Science, Business Administration California Coast University, Santa Ana, CA CPR Certificate

SKILLS

Computer: Microsoft Word, Excel, And Outlook Language: English/Spanish EXPERIENCE

SENECA FAMILY OF AGENCIES, Anaheim, CA

Parent Partner Wraparound (December 2020- Current)

• Working with parents to help provide safety and coping skills for their youth

• Home visits (Face-to-Face Zoom meetings)

• Documenting Progress Notes in the Orange County Interventions System

(OCIMS)

• One-on-one weekly meetings with the caregivers

• Once a month CFTM meetings (Children, Family and Team Meeting) and IEP’s

• Assisting the families with food banks and other resources

• Working on family goals per the plan of care establish by the clinician ORANGE COUNTY DEPARTMENT OF EDUCATION, Costa Mesa, CA Administrative Assistant (March 2020- December 2020)

• On call substitute

• Working with the Deaf and Hard of Hearing Program at UNI, Irvine

• Scheduling IEP meetings for parents and staff

• Scheduling annual assessment meetings

• Mailing out progress reports

• Updating attendance records

• Answering phones

• Arranging transportation

• Responding to emergencies

• Translating documents and ordering office supplies CITY OF SANTA ANA, Santa Ana, CA

Administrative Assistant (May 2019- December 2019)

• Assisting the Councilmembers with their agendas and events

• Arranging travelling/Recording donations

• Scheduling meetings and coordinating city events

• Assisting with payments, DPV’s and city parking

• Reporting issues to the Police Department, Homeless agency and Code Enforcement

SAFRAN ELECTRONICS AND DEFENCE, AVIONICS USA, Costa Mesa, CA Sr. Customer Representative (January 2017- January 2019)

• Reviewing back-log reports and reporting and delays, changes or early shipments to the customers

• Managing of the back-logs to ensuring on-time delivery

• Price analysis and quotes

• Investigate and resolves claims. RMA/ and Credits

• Assisting the Accounting department to resolve any past due invoices

• Managing customer’s portals for Rockwell Collins and Boeing GKN AEROSPACE, Santa Ana, CA

Contract Administrator (May 2015- December 2016)

• Investigate and resolve OEM issues, credits, add bills and RMA’s for major customers.

• Investigate and resolves claims. Reviewing customer’s back-log reports

• Reviewing customer purchases orders to confirm system information coincide with customer orders.

• Order entry and quotes

PARKER HANNIFIN CUSTOMER SUPPORT INC., Irvine, CA

Administrative Assistant Specialist (June 1997 – April 2015)

• Investigate and resolves claims, credits, add bills and RMA’s

• Administering several Airlines and Non-operators. Major customers such as: Lufthansa, United Airlines, Boeing, Bombardier, and many other major customers.

• Reviewing customer purchases and spares to confirm system information coincide with customer orders.

• Managing of the back-logs – ensuring on-time delivery for Airlines

• Working with engineering to resolve interchangeability, alternate and superseded parts.

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