Christopher A. Dee

*** ****** ***** *** * ● Williamsville, New York 14221 ● 716-***-**** ● chrisdee718@gmailcom

PROFESSIONAL PROFILE

Senior Administrator with extensive, diverse experience in commercial trade credit, commercial banking and consumer banking and strong project management, computer, and analytical skills. Record of accomplishment in risk management. Superior credit quality assessment and reporting using relational database software for inquiry and analysis. Incisive portfolio analysis, well-defined credit policy creation and interpretation, Commercial loan workout and consumer collection, Commercial underwriting and loan administration. Practiced and adept problem solver, project leader, and change manager. Skilled communicator able to clearly present complex material and work effectively with individuals at all corporate levels, regulatory authorities, and customers.

Industry Experience:

Technology Distribution; Commercial Banking

Areas of Expertise:

• Financial and Credit Analysis • Commercial Credit Underwriting • Credit Risk Management

• Regulatory Compliance • Hiring & Performance Mgmt. • Credit Policy Development

• Report Development • Process Improvement • Microsoft Access (since 2003) and Excel (since 1987)

PROFESSIONAL EXPERIENCE

New York State Department of Health Buffalo and Niagara Falls, NY (March 2021 to present)

Various Roles

•Registration, data entry and greeter.

Jackson Hewitt, Lancaster, NY (January 2021 to March 2021)

Tax Prepare

•Prepare personal Federal and New York State income tax returns for tax payers.

Capital Management Services, Amherst NY (May 2020- September 2020)

Collection Agent

•Contact personal credit card customers to bring accounts current as quickly as possible, improving cash-flow issues and allowing for smooth business operation. As an agent I helped both the lender and borrowers reach a mutually agreed upon payment plan to settle existing past due accounts. I worked with debtors on a daily basis, negotiating with customers to come to a payment plan suitable for all parties I exercised due diligence by paying strict attention and knowledge of laws and regulations, as well as exercising patience, empathy and resolve while preserving the good reputation of the client bank.

ASM Research, Niagara Falls, NY (June 2019- September 2) Contract employee through Agensis Corp.

Customer Service Representative

•Provided support to students, parents and endorsers for US Dept. of Education student loans. Assisted with identifying and resolving processing issues and website access inquires. Supported inbound calling, outbound calling to applicants et. al. Logged cases, or updates an exist-ing case as applicable, to Logged in a web-based agent desktop application.Met Quality Assurance Requirements and other key performance metrics.

Amazon, Lancaster, NY (October 2018-May 2019)

Sortation/Fulfillment Worker.

·Sorting boxes and packages from a conveyer, placing them safely on a on a pallet for reshipment to a career for home delivery.

Strauss Group, Inc., First Niagara Financial Group/Key Bank, Buffalo, New York (April 2016- December 2016)

Loan Administrator/Contractor

·Research and analysis project to identify and review, documentation for commercial tax exempt bonds and notes, including approval documents, notes, bonds, loan agreements, mortgages, security agreements, attorney opinion letters, IRS forms etc.

·Reviewed and processed amendments, modifications and extensions of commercial loans

Selective Staffing Solutions, PHH Mortgage Servicing, Williamsville, New York (May 2015-December 2015)

Insurance Specialist/Contractor

·Researched and located homeowners insurance policies, flood insurance policies and appraisals

·Determined if policies and appraisals are valid and met requirements.

Ingram Micro, Inc., Williamsville, New York (October 2002-April 2014)

Credit Analyst

·Accountable for revenue improvement and credit risk monitoring for a portfolio of revenue producing accounts and growth potential accounts in challenging Midwest, Southern and Eastern states

·Performed credit analysis, underwriting and approval of trade credit lines for a portfolio of 175 to 225 accounts with credit lines from $50,000 to $1,700,000

·Increased sales and capacity for sales via thorough credit analysis, financial review, alternative financing options and solid customer service

·Total portfolio sales average income over 10 years of $986,000

·Achieved Total Bad Debt of only .045%. over 10 years

·Exceeded compliance goals for semi-annual reviews and maintenance of financial records

·Joint recipient of the 2010 Partner in Excellence Award for a positive impact on revenue goals

·Conducted department monthly portfolio analysis and reporting.

Other Relevant Experience 1981-2001

Bank Of America, Albany/Buffalo, New York, Group Administrator - Commercial and Industrial Risk Management/Manager Loan Policy Administration

HSBC, Manager Loan Loss Reserve/Problem Loan Reporting/Division Credit Officer/Division Business Analyst/Assistant Sector Credit Officer/Credit Administration Officer/Classified Loan Officer/Credit Analyst

EDUCATION

State University Of New York College At Fredonia, B.A in Liberal Arts, Major in Psychology 09/1974 - 12/1976

Corning Community College, Corning NY A.A. 07/1972 - 05/1976

TRAINING

State University of New York at Buffalo, School of Management, Advanced Commercial Lending and Credit Analysis Training.

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