Jucilene Filla

KEY SKILLS

• Responsible

• Team Player

• Organized

• Pro-Active

• Polite

• Flexible

EDUCATION & TRAINING

Yoga Instructor

Mar 2021/May 2021

OmYogaOm School

Monterrey/Mexico

Cabin Crew Training

Aug 2016/Nov 2016

Etihad Airways Academy

Abu Dhabi/UAE

Trained in the use of Defibrilla-

tor

Nov 2016

Etihad Airways Academy

Abu Dhabi/UAE

B.A in English Language & Lite-

rature

Mar 2006/Mar 2009

Columbia Commonwealth

University

London/UK

Cabin Crew Course

Jan 2002/April 2002

Aeroluma Aviation School

Curitiba/Brazil

PERSONAL SUMMARY

Along my working experience in several companies and the diversity of sectors, like Aviation, Communications and Retail Industry, such as Eti- had Airways, based in UAE and the BBC in the UK. I have developed experience and skills such as capacity to work under pressure, show ini- tiative to accomplish goals, high level of customer service having a pos- itive approach to people and colleagues. When working as team, I am reliable with positive energy, always adapting to new challenges, keen to learn, to listen and offer new ideas-solutions, flexible and easily ad- apting to multicultural environments. All these skills have helped me to deliver consistently high standards during the past years across a variety of work environments.

PROFESSIONAL EXPERIENCE

Cabin Crew/Etihad Airways Aug 2016/Dec 2020 Abu Dhabi/UAE B777-300ER, B787-900/1000 - A330/A340, A320/321, A380. Responsible for the safety, comfort and welfare of passengers traveling within a high standard airline. Duties included, checking the condition and provision of on-board emergency equipment and information for passengers, demonstrating emergency equipment and safety proced- ures. Handling first aids, dealing with passenger or crew emergencies, providing special attention to passengers as required including the eld- erly, children and those with impairments or disabilities. Greeting and helping customers at the beginning and throughout the entire trip, offer- ing onboard services to all guests. Also writing concise and accurate flight reports for the airline when necessary.

Waitress/Marriot Hotel May 2014/Sep2014 London/UK

Ensured that the service was at all times performed in a professional manner as specified by the Restaurant Manager. I was fully conversant with every dish served in the Restaurant to ensure all guest wishes were met as far as is reasonably possible.

Hostess/ The Floating Pavilion Dec 2011/Nov 2012 Auckland/NZ Welcome the guests on the front deck making them feel comfortable while checking previous booking and familiarizing the guests. As well as being focus throughout the event to ensure that guests leave the Floa- ting Pavilion with 100% satisfaction.

Receptionist/BBC Television Centre Mar2008/Aug 2009 London/UK Front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. As- sisted in dealing with customer complaints in an effective and cour- teous manner. General reception duties, including correspondence, emails, to ensure the smooth running of the reception area. Sales Assistant (part time)/Zara 20Mar 2008/Aug 2009 London/UK Silva Freitas St. 407, Center

Quitandinha/Paraná - Brazil

Whatsapp/mobile

+971-*********

blackpantherfilla@gmail.com +55-41-995******

LANGUAGES

Portuguese

English

Spanish

Contact this candidate