Richard Bayne

Fairview, PA *****

ado1ha@r.postjobfree.com

814-***-****

• Polished Flight Attendant offering over [Number] years of employment in aviation industry. Focused, personable and fluent in [Language] and

[Language]. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service- driven personality. Looking to join a top carrier. Authorized to work in the US for any employer

Work Experience

Flight Attendant

Delta Airlines - Atlanta, GA

January 1992 to July 2021

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff. Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.

Flight Attendant

Delta Airlines - Atlanta, GA

January 1992 to August 2020

Worked as a flight attendant onboard the aircraft worked as a purser responsible for the customers and crew worked in customer care responsible for solving problems of unhappy customers Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.

Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff. Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.

Reassured and comforted passengers during turbulent flights and unavoidable delays. Organized and stocked inventory of passenger comfort, food, and beverage items. Assisted passengers with locating seats and storing luggage under seats or in overhead bins. Updated flight logs, passenger reports and inventory documentation. Dealt with disruptive passengers according to federal and company requirements. Completed pre-flight safety, passenger, and inventory checks. Responded to passenger and mechanical emergencies following guidelines and training. Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures. Education

Associate of Arts in Education

College of Emporia - Emporia, KS

June 1982

Bachelor's degree in Education

Skills

• Business travelers

Conflict Resolution

Emergency Care

Training And Development

Brand Promotion

Ramp Service

Preflight Briefings

Company Policy Adherence

Preflight briefings

Emergency care

Crew Coordination

• Did many engagements for Delta Air Lines represented the company well (10+ years)

• Marketing

• Sales

• Federal Aviation Regulations (10+ years)

• Curriculum Development

• Recruiting

• Microsoft Word

• Military Experience

• Flew as a purser and lead flight attendant my entire career loved my job (10+ years)

• Human resources (5 years)

• Teaching

• Classroom Management

• Special Education

• Tutoring

• Program Management

• Being a purser and a flight leader had to work with trainees on their familiarization flights while in training (10+ years)

• Presentation Skills

• Administrative Experience (10+ years)

• Time Management

• Process Improvement

• Management

• Event Planning

• Outside Sales (10+ years)

• Account Management

• Quality Assurance

• Writing Skills

• Typing

• English

• Customer service (10+ years)

• Mentoring

• Research

• Microsoft Excel

Awards

Customer service awards top 100 in commendations

October 2020

Received customer service award top 100 flight attendants for 25 years straight given the title of Ambassador for Delta Air Lines from Richard Anderson and Ed Bastian this is something I am very proud of

Certifications and Licenses

First Aid Certification

CPR Certification

Assessments

Scheduling — Completed

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Work style: Reliability — Highly Proficient

January 2021

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Work style: Conscientiousness — Proficient

January 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Verbal communication — Familiar

October 2020

Speaking clearly, correctly, and concisely

Full results: Familiar

Cashier skills — Completed

October 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed

Brand ambassador — Familiar

December 2020

Promoting brand awareness and sales

Full results: Familiar

Sales skills — Familiar

December 2020

Influencing and negotiating with customers

Full results: Familiar

Customer service — Completed

December 2020

Identifying and resolving common customer issues

Full results: Completed

Filing & organization — Completed

February 2021

Arranging and managing information or materials using a set of rules Full results: Completed

Marketing — Completed

February 2021

Understanding a target audience and how to best communicate with them Full results: Completed

Supervisory skills: Motivating & assessing employees — Completed February 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed

Written communication — Completed

October 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Social media — Completed

March 2021

Knowledge of popular social media platforms, features, and functions Full results: Completed

Outside sales — Completed

February 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Completed

Warehouse associate — Highly Proficient

December 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Proofreading — Familiar

December 2020

Finding and correcting errors in written texts

Full results: Familiar

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Work style: Reliability — Familiar

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Customer focus & orientation — Completed

June 2021

Responding to customer situations with sensitivity Full results: Completed

Customer service — Completed

June 2021

Identifying and resolving common customer issues

Full results: Completed

Following directions — Completed

June 2021

Following multi-step instructions

Full results: Completed

Marketing — Completed

February 2021

Understanding a target audience and how to best communicate with them Full results: Completed

Sales skills — Completed

July 2021

Influencing and negotiating with customers

Full results: Completed

Management & leadership skills: Planning & execution — Familiar July 2021

Planning and managing resources to accomplish organizational goals Full results: Familiar

HR: Compensation & benefits — Familiar

July 2021

Knowledge of compensation and benefits programs

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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