Technical Assistant Test Analyst
Resume:
Delores A. Terry
Cell# 585-***-****
Email: ********@*****.***
Objective: I am currently seeking a position as an Information Technology Specialist.
Background and Experience:
I have over 11 years of experience in Information Systems with Blue Cross BlueShield of South Carolina.
I currently hold two degrees A.S. (2005) in Business Administration from Monroe Community
College located in Rochester, N.Y. and B.S. degree (2011) in Business Information Systems from Bellevue University located in Bellevue, NE. I would like to mention that I graduated from Belleview with high honors. (Cum Laude)
Job Skills
Highly competent with Windows, MS Office, Excel, Lotus Notes, Database Applications, Data Entry, and creating Charts/Graphs. Excellent Time Management skills, Pragmatic, Team Player, Goal Oriented, Excellent People skills, constantly looking for improvement opportunities through formal training or self-help. Experience in motivating team members to attain goals.
Work Experience
08/2019- 06/22/20 Wallace Community College- IT Help Desk Support *Contactor
Served as first contact with customers who need technical assistant via the phone or email.
Performed troubleshooting using diagnostic techniques and tools to resolve issues.
Provided quick resolutions and excellent customer service.
Redirected unresolved issues to the next level of support personnel.
Documented problems and resolutions with accuracy in IT Incident Tracking System.
Followed up with customer to ensure the issue was resolved in a timely fashion.
Provided feedback on processes and make recommendations on areas to improve.
Assigned problem tickets to next level support on a daily basis.
03/2007- 06/2018 Blue Cross Blue Shield of South Carolina- Test Analyst II
Gathered Business Requirements with Customers/Stakeholders.
Documented Customer Requirements for Customers and Internal review.
Attended JRPs with impacted Teams
Tracked Change Request Sheets to for accuracy and customer satisfaction.
Provided High Level Estimates for WDDs.
Ensured communication remained constant for all impacted stakeholders.
Tested various web applications manually and with automation scripts.
Documented and Entered Problem logs for Defect Tracking into Quality Center.
Created Test Plans and Test Cases based off documented requirements from Customers.
Performed Team Lead tasks to ensure tasks were completed based off scheduled dates with efficiency.
Setup weekly team meetings and reported feedback to Management; this ensured work objectives were being met free of Road-Blocks.
09/81- 11/2005: Eastman Kodak C0- Software Quality Technician
Created and Edited Procedures based off Software Requirements.
Documented problematic issues into the database tracking system with accuracy.
Tested and verified software upgrades, patches, and releases.
Assisted team members at Software Trade Shows.
Created accurate Charts, Graphs, and Plots for Management
Performed environmental Testing in temperature-controlled chambers.
Tested different grades of videotape for defects visually and with the help of sophisticated electronic video equipment.
Calibrated various types Optical Equipment within temperature-controlled rooms (clean- rooms) 50,000 and 10,000
Monitored the Optical Production Process from the beginning state to finished Product.
Education
2011- BS Business Information Management- Bellevue University.
2005- Monroe Community College- A.S. Business Administration
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