Member Team Customer Care

Mohamed Jalloh

Shoreline, WA *****

206-***-**** – *********@*****.***

PROFESSIONAL SUMMARY

Flexible with changing assignments and specific needs of different projects

SKILLS

• Sales Quota Management Customer Service

• Time Management Operating Procedures and Policies

• Verbal and Written Communication

WORK HISTORY

08/2017 to 09/2021 Retail Sales Manager

Radisson Blu Hotel – Freetown

• Submitted reports to senior management to aid in business decision-making and planning.

• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

• Planned and prepared work schedules to assign 15-member team to specific tasks.

• Delivered in-depth information on product features so customers could make educated decisions before purchase.

• Managed day-to-day staffing and handled scheduling for all store employees.

08/2016 to 07/2017 Customer Care Supervisor

Orange Sierra Leone

• Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.

• Monitored compliance risks while adhering to safety protocols

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

• Arranged transportation and documented details of discharge transition plans.

EDUCATION

04/2021 Computers & IT In Business And Management

Cambridge International College – Attique House, Jersey JE3 8FP, Britain

10.2018 Business Economics & Commerce

Cambridge International College – Attique House, Jersey JE3 8FP, Britain

REFERENCE

Mr. Mustapha Koroma, CEO, Mustay Bookeeping Services, Yeadon, PA 19050

Phone: 330-***-****

Abass Conteh, Lecturer, University of Sierra Leone, Phone: +232-77-341- 830

Contact this candidate