Parking Enforcement Pleasant Hill

TINA FRANKLIN

*******@***.*** 541-***-**** Pleasant Hill, OR 97455

Summary

Flexible hard worker that is ready to learn and contribute to team success. I am a very quick learner, a dedicated employee and I have a variety of valuable skills and qualifications. Skills

• Experience using ADP Accounting, ADP Payroll,

Microsoft Word, Microsoft Works, Microsoft Excel,

Concur, Vesta, AIRS, CAD, NCIC, LEDS, Pro QA, Direct Access (DMV) and Microsoft Publisher.

• Clinical lab settings

• Inventory oversight

• Supervision

• Multitasking

• Training & Development

• Organizational skills

• Leadership

• Teambuilding

• Decision-making

• Conflict resolution

Experience

Forensic Laboratory Specialist Oregon State Police - Springfield, OR 10/2011 - Current

• Evidence intake, barcoding and storing of evidence for over 100 police agencies that we serve.

• Follow all department policies and procedures to ensure the laboratory remains accredited through ISO

(International Organizaion of Standardization).

• Prepare reports and assist with yearly external audits.

• Assess cases and evidence submitted to determine the best type of analysis.

• Correspond with the District Attorney's Office, other police agencies and the public via email, phone and in person.

• Court testimony.

• Ensure all information and cases are kept confidential.

• Report preparation using data extracted from several different databases.

• Supply ordering.

Parking Enforcement Officer City of Eugene - Eugene, OR 11/2009 - 10/2010

• Tactfully issue parking citations to citizens and boot non-compliant vehicles.

• Respond to citizen complaints.

• Operate and maintain a three wheeled scooter.

• Independently patrolled special events with very large crowds at night.

• Patrolled parking areas and monitored car safety to prevent theft and damage.

• Patrolled premises regularly to maintain safety of employees and visitors.

• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Demonstrated leadership by making improvements to work processes and helping to train others.

• Motivated and encouraged team members to communicate more openly and constructively with each other.

• Exceeded customer satisfaction by finding creative solutions to parking problems and concerns. 911 Call Taker City of Eugene, Eugene - Police Eugene, OR 01/2009 - 11/2009

• Quickly answered 911 lines for 97% of Lane County and incoming calls for Eugene Police and Fire.

• Prioritize the calls, question the callers to determine the appropriate emergency response, all while operating 3 computer monitors with several programs and applications being utilized at the same time.

• Handled emergency phone calls calmly and obtained pertinent information with composed approach.

• Used radio, telephone and computer system to update first responders with new information.

• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

• Entered information on computerized systems to verify locations and notify nearest responders.

• Maintained and updated crucial and confidential information, phone numbers and addresses.

• Asked probing questions to get to root of caller's issues.

• Certified in CPR to provide First Point of Contact emergency assistance to callers.

• Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.

• Responded professionally to telephone calls.

Office Manager Lithia Motors, Inc - Medford, OR 02/1997 - 06/2008

• Managed and cross trained accounting office staff and ensured daily accounting transactions were posted and processed accurately and in a timely manner.

• Researched, analyzed and made recommendations regarding departmental performance and helped implement the suggested changes.

• Expense control analysis.

• Ensured proper Accounting standards were being used by office staff.

• Assisted other department managers with maximizing gross profit for their departments.

• Prepared and transmitted the monthly financial statement.

• Met and exceeded all of Lithia's stringent performance expectations.

• Processed accounting month end close each month before a deadline.

• Performed employee evaluations and prepared employee concern notices.

• Traveled and trained for the company setting up accounting offices for new acquisitions.

• Processed Workers Compensation claims and followup.

• Organized employee training and certification.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Education and Training

Lane Community College Eugene, OR

Some College (No Degree): Accounting 1 And 2 Courses Pleasant Hill High School Oregon 06/1988

High School Diploma

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