Maria prem A

Senior Process Executive

To work in a globally competitive environment on challenging assignments and give Quality Assured Performance that shall yield the benefits of job satisfaction and as well as steady professional growth. ado1de@r.postjobfree.com

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962-***-****

Coimbatore

SKILLS

Quick Adaptability

Team work

Emotional Intelligence

Creativity

Ability to multi-task and

detailed-oriented

LANGUAGES

English

Full Professional Proficiency

Tamil

Full Professional Proficiency

INTERESTS

Photography Music

Travel

WORK EXPERIENCE

PROCESS EXECUTIVE

Infosys - Bangalore

04/2016 - 04/2017, Bangalore

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Listening attentively to the caller needs to ensure a positive customer experience. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

SENIOR PROCESS EXECUTIVE

Cognizant Technology Solutions

05/2017 - 01/2021, Coimbatore

Benefit Configuration for Line of Businesses such as HMO, PPO, POS, Dental and Vision. Anthem the Benefits Configuration Analyst (SPIDER) is accountable for coding the member’s eligible benefits in multiple client’s internal tool by interpreting the benefits quoted in the Benefit summary provided. This would be used starting from creating, auditing the medical proxy ID's. Performed credentials for healthcare professionals Gathered and verified all required customer information for tracking process Competent on customer service management database. Ran QA check on all the cases for accurate output. Always met target on competing credentials Managed time efficiently. High level of organizational skills and ability to prioritize, handle multiple tasks and roles involving client engagement, employee engagement, service delivery and program management and ability to work under tight deadlines.

Own business

SIXTENSWAY

03/2021 - Present, Coimbatore

Cosmetics and Beauty products

Sales

Stock clearance

Maintaining the company's page in social media and creating and posting the posts for our company reach

EDUCATION

HSS

SRI ARN Matriculation Higher Secondary School

06/2010 - 04/2012,

B.sc (Visual communication)

C.S.I Bishop Appaswamy College Of Arts and Science ACHIEVEMENTS

Initiated NSS camp

Conducted 10 days social awareness in a puluvapatti village in Coimbatore to create awareness about cleanliness

, the importance of education and diseases. Also organised the process of cleaning the entire village Achievements/Tasks

Job Summary

Manager at sixtensway