CANDICE SPARKS, BA

Las Vegas, NV *****

310-***-**** ado19p@r.postjobfree.com

SALES PROFESSIONAL MANAGER

Honorably discharged Military Veteran leveraging over 15 years of proven customer service experience in the civilian sector and the US Army. Adept at leading diverse teams in a dynamic, fast - paced environment. Possess a comprehensive background in logistics, business, and maintenance operations and management, personnel training and development, troubleshooting and diagnosis, and complex problem solving. Oversaw budget planning and execution, equipment, assets, and programs while managing risk, safety, and quality assurance. Career supported by a bachelor’s degree, a Customer Service Call Center Excellence certification, and extensive professional training.

Process Improvement

Conflict Resolution

Data Research Analysis

Critical Thinking Planning

Coordination Collaboration

First Aid CPR

Leadership Team Building

Oral Written Communication

Microsoft Office 365

EDUCATION CERTIFICATIONS TRAINING

Bachelor of Arts (B.A.) degree Business Management University of Phoenix 2015

Customer Service Call Center Excellence Certified Issuing organization? Year

Basic Leadership Course US Army

Equal Opportunity Advisor’s Course US Army

PROFESSIONAL EXPERIENCE

Uber / Lyft Las Vegas, NV Mo 2016 – Present

Business Owner Operator Driver, Rideshare and Deliveries

Successfully completed 300 + trips while managing self-owned business; conducted all operational duties associated with running a business, including scheduling, bookkeeping, and expense tracking

Maintained a driver rating of 4.9 out of 5 stars for approximately 3 years based on great customer service, route planning, and organizational skills

Enhanced earnings by making timely food and grocery deliveries, and recruiting new drivers

Enterprise Las Vegas, NV Mo 2014 – Mo 2016

Location Manager

Developed new business and maintained existing relationships; understood and managed cost control by analyzing branch's profit and loss (P&L) statement

Delivered superior customer service; effectively communicated, influenced, and interacted with all types of customers, vendors, and co-workers; trained, developed, supervised, and promoted staff personnel

Utilized proper and varied sales techniques to problem solve and manage conflict

United States Army Various Locations Apr 2006 – Dec 2013

Vehicle Mechanic Mo 2009 – Dec 2013

Managed the maintenance and repair of light and heavy tactical vehicles and selected armored vehicles

Supervised and performed maintenance and recovery operations; leveraged expertise in repair / overhaul of wheeled vehicles, associated trailers, and material handling equipment systems; facilitated mission success

Supply Specialist Apr 2006 – Mo 2009

Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and turned in organization and installation supplies and equipment; prepared all unit and organizational supply documents

Operated and maintained automated unit supply system for accounting of organizational and installation supplies and equipment

Issued and received small arms; secured and controlled weapons and ammunition in security areas; scheduled and performed preventive and organizational maintenance on weapons

CANDICE SPARKS PG. 2

Starwood Los Angeles, CA Mo 2003 – Apr 2006

Call Center Representative Team Leader

Supervised 3 employees for large commercial hotel sales company in California

Answered phones, assisted with customer complaints, and managed the work schedule for the department

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365 (Word, PowerPoint, Excel, and Outlook)

Operating Systems: Mac / Microsoft Windows

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