R

NELIDA RIVERA

860-***-****

ado18q@r.postjobfree.com

Bridgeport, CT 06610

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I'm an effective bilingual communicator, customer driven and a team player.

Skills

●Light Typing / Knowledge of various office equipment.

●Knowledge of Microsoft Word, Excel & Internet

●Familiarity with AS400 System in P/C Environment

●Bilingual in English/Spanish

●Exceptional customer service

●Excellent communication skills

●Administrative support

Experience

Faneuil Inc.

Call Center Representative- October 2020- Currently Employed

I Take inbound calls and assist customers with applying for health insurance, such as Husky, Connecticare and Anthem Bluecross Blueshield and reset user island passwords.

Teller Supervisor

Southport, Connecticut

Laurel Road Bank/ May 2013 to Feb 2019

●Assisted in opening accounts and process customer transactions and meeting their financial/banking needs.

●Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

●Supplied tellers with coin and currency and provided teller training

●Assisted with administrative tasks, including filing, answering phones and ordered office supplies.

●Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

●Balanced daily cash deposits and vault inventory with zero error rate.

●Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

●Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

●Performed monthly branch audits to ensure accuracy of incoming and outgoing branch shipments.

Head Teller

Southport, CT

Patriot National Bank/ Jun 2004to May 2013

●Open accounts and process customer transactions and meeting their financial/banking needs as needed.

●Supervise teller line and train tellers as needed.

●Perform monthly branch audits and ensure accuracy of incoming and outgoing branch shipments.

●In charge of ordering office supplies for the branch needs.

●Maintain daily cash drawer and branch balancing.

●Adhere to company policies and regulations as required.

●Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

●Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

●Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.

Closing Representative

Shelton, CT

American Mortgage Network, Inc/ Sep 2002 to Dec 2003

●Correspondent between mortgage broker and closing attorney /closing agent.

●Scheduled closings for mortgage loans.

●Prepared closing documents.

●Daily funding of wire transfers for closed loans.

●Audit post-closing documents for quality control /compliance.

●Ensured company policies were followed.

Bank Teller

Orange, CT

Wells Fargo Bank/ May 2002 to Aug 2002

●Ensured accuracy of incoming and outgoing branch cash shipment.

●Maintain daily cash drawer and branch balancing.

●Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

●Maintained optimal financial controls by securing funds and making accurate transactions.

●Responded and assisted customers with account inquiries and updates.

●Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.

●Entered transactions into computer and issued customer receipts.

●Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

●Prepared official checks for customer and internal bank needs.

●Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.

●Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

●Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

OFFICE ASSISTANT

Westport, CT

Save the Children Federation, Inc/ Jul 2001 to Oct 2001

●Assisted in the Home Accounting Dept, Field Office Accounting and the Income Processing Department.

●Processed invoices for approval and incoming mail to be posted for payment.

●Assembly of accounts payable checks to mail.

●Monthly distribution of accounts payable.

●File all Account Payable invoices.

●Prepared field office mail.

●E-mailed wire transfers.

●Filed of journal vouchers, Opened and processed daily mail.

●Look up donors on AS400 system.

●Made photocopies of checks.

●Sorted mail into appropriate batches for processing and verified daily batch work.

A/R-Billing Clerk

Shelton, CT

Retail Service Associates, Inc/ May 1999 to Jul 2001

●Daily billing of major retail accounts.

●Processed credits for product inventory returns.

●Reconciled accounts for billing and sending weekly statements on the AS400 system.

●Posted invoices and bill of ladings for incoming shipments for Accounts payable.

●Cash applications.

●General clerical functions.

●Reception duties: greeting guests, routing telephone calls.

Bank Teller

Bridgeport, CT

Chase Manhattan Bank/ Apr 1990 to May 1999

●Processing deposits, check cashing and withdrawals.

●Issuing money orders and official checks.

●Redeeming food stamps.

●Counting of branch shipment.

●Daily balancing of cash drawer and Branch balancing.

●Responded and assisted customers with account inquiries and updates.

●Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.

●Entered transactions into computer and issued customer receipts.

Assistant

Bridgeport, CT

Chase Manhattan Bank, LOCK/ Jan 1995 to Sep 1995

●Processing Bank-by-Mail.

●Daily balancing of FICA taxes.

●Assisted in the balancing cash control.

●Sorting and Filing of company payroll checks.

Education and Training

Associate of Applied Science: MEDICAL OFFICE MANAGEMENT

Kaplan University Online Aug 2013

Some College (No Degree): Earned A Basic Business Core Certificate

Bullard - Havens Technical High School

Bridgeport, CT

Some College (No Degree): Business Administration

Housatonic Community College

Bridgeport, CT

BUSINESS ADMINISTRATION - 24 credits

Languages

Bilingual: English/Spanish

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