Angela Owens

** *******’s Close

Hilperton Marsh

Trowbridge

Wiltshire

BA14 7UN

077********/012**-******

ado16w@r.postjobfree.com

Full UK Driving License holder

Counterbalance Forklift license (In-house)

Designated Premises Supervisor.

A committed, hands on, fast paced and capable manager with a passion for people and a bubbly and energetic personality. Team focused and driven by growth and standards, with good leadership skills and time management. Exceptional customer service skills and organisational skills. I have 24 years’ experience within the retail sector and 6 years’ management experience. An Honest, integral and tactful attitude. I am looking to develop my management career. Fully flexible.

July 2017 – Present. Store Manager. B&M Retail PLC.

Accountable for all aspects of store operations from ensuring standards, H&S and Fire safety, Covid management and customer safety, ensuring stock holding is accurate and delivering stocktakes, driving sales within store. Payroll delivered to target, rota’s and payroll forecasting, audits, process, Human resources, in-store training, waste control, Profit and loss and Age restricted compliance. Delivering KPI’s to target. Developing and coaching my team to their full potential, which i am passionate about. Setting my team up with structure and routines in a fast-paced business.

I am the area audit champion with a proven record of delivering 98% pass rates on store audits consistently by ensuring process and policies are routinely followed.

New store set up’s and recruitment to recruit the right people, in the right place at the right time. I recruited for a new store that opened and successfully recruited 50 colleagues with no losses for the first quarter.

New colleague inductions, training and development.

Delivered all KPI’s on LFL sales, LTO, Audit, Stock take and Wages.

April 2016- July 2017. Store Manager, The Original Factory Shop, Melksham.

Accountable for all aspects of the day to day running of the store, driving sales and daily targets within store, planning for rota’s, wages control and budgets, health and safety compliance, all cash handling and banking procedures, profit and loss, all staff training and inductions, shrinkage control. Delivering a great customer experience and leading the team to deliver company and customer expectations. Stock control and deliveries from warehouse and direct suppliers. Deliverance for KPI dashboard. Ensuring all company policies and procedures are adhered to.

May 2015 – April 2016. B&M Home Stores, Trowbridge. Shop Floor Manager.

Accountable for all aspects of the day to day running of the shop floor, store standards, health and safety, Fire safety, customer service, daily team schedules, stock targets, driving sales and growth, training, merchandising, promotions, store planograms and moves, commerciality, stock control, Rotas, payroll, banking, duty store management, warehouse control and key holder responsibilities. Increasing growth within my department on FMCG.

November 2014 – May 2015. C.S Bowyer Funeral Directors. Funeral Arranger.

Accountable for arranging and planning funerals to short deadlines, ensuring all legal paperwork was completed and submitted by deadlines. Delivering high customer service standards. Driving sales within my branch. Relaunching and running my own branch in a competitive area. In charge of all credit control for all of the branches within Wiltshire and Hampshire.

October 2012 – November 2014. B&M Home Stores, Trowbridge. Replenishment Manager.

Accountable for ensuring the store was ready for trade, driving my team, stock control, warehouse control, duty store management, key holder responsibilities, banking, merchandising, health and safety, stock targets, training, planning around deliveries to meet targets.

October 2009 – July 2010. Next. Customer Service Assistant.

Accountable for the day to day running of the home department within Next, restocking items, re-merchandising the department, delivering high customer service standards, driving sales for the instore furniture ordering and general housekeeping.

October 2007 – October 2009. Wilkinson’s. Merchandiser.

Accountable for ensuring high standards of housekeeping, merchandising, picking stock, stock replenishment, unloading deliveries, splitting and sorting the stock.

April 2001 – July 2007. Sainsbury’s. Price Controller.

Accountable for ensuring all price changes were completed to deadlines and ensuring we were trading legally. Stock control, code control, administration, advertisements and promotional changes.

Education.

September 2010 – July 2011. Wiltshire College. NVQ 2 Counselling skills.

September 1989 – May 1994. The John of Gaunt Secondary school.

GCSES in English language, English Literature, Maths, double award Science, Dance, Textiles, Spanish and humanities.

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