Shawna V. Erekson

760-***-**** ado15z@r.postjobfree.com

Property Management Professional

Results driven property management and customer service professional with a proven record of optimizing operations in service organizations’ missions and values. Hands-on supervisor capable of leading an energetic team to success within a fast-paced industry. Dedicated to providing the most positive customer/client experience possible with the resources available. Areas of expertise include:

• Operations Management Staff Training and Recruitment

• Customer Service Accrual Reports

• Budgeting and Variance Reports Collections and Delinquency

• Due Diligence Sales Management

• Tenant and Vendor Relations Contract Negotiations

• Strategic Planning Knowledge of Industry Standards Professional Experience

Carleton Management, Inc.-San Diego, CA

Commercial Portfolio Manager/Property Manager

Manage and support staff at multiple Office, Industrial, Retail, and Residential properties throughout San Diego County. Employ strategic plans to increase tenancy, decrease operating costs, and improve market performance. Oversee asset and tenant improvement contracts as well as general maintenance and service contracts. Produce budget, variance, and CAM reports for all properties. Negotiate vendor and service contracts. Perform lender due diligence requests and reports. Handle tenant relations and monitor all service requests. Train and recruit all in-house staff and maintenance engineers. Analyze monthly collections and delinquency reports. Produce asset management reports including rent roll, vacancy, maintenance, tenant improvement, and lease expiration. Establish building standards and general maintenance fees for specific buildings based on type. Analyze asset growth and market potential. Assist in sales, marketing, and lease negotiations. Negotiate all rent increases, credits, and rent abatements’. Investigate and respond to all customer inquiries including service requests, grievances, and all 24- hour emergency service calls. Coordinate property maintenance, janitorial services, asset improvements, tenant improvements, and market-ready improvements. Evaluate and recommend pricing strategies to maximize profitability and revenue generation. Develop and implement policies and procedures for tenant, staff, and vendor safety and regulatory requirements. Establish and maintain preventative maintenance policies and procedures. Evaluate asset and staff performance. RE/MAX Associates-San Diego, CA

Real Estate Agent/Assistant Office Manager

Prepare all contract documents such as purchase agreements, counteroffers, disclosures, and agency agreements. Accompany buyers during visits to and inspections of properties. Advise buyers on the suitability and value of homes they are visiting based on current market conditions. Advise sellers on home value, curb appeal, and market conditions. Promote the sale of properties through advertisements, marketing materials, open houses, multiple listing services, and online platforms. Manage agent sales commission splits, desk rent, and office fees. Supervise front desk staff and the marketing department. Evaluate office supply costs, building leases, and agent contracts. Maintain transaction files and contract coordination. Cultivate relationships with appraisers, lenders, brokers, and escrow personnel. License and Education

California Real Estate License (April 1998-Present) Associates Degree, Southwestern Community College (1996-1997) Bachelors of Business Administration, University of San Diego (1998- Present) References

*References furnished upon request